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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

Millbury, MA

4.8
403 Reviews
Call Service Center (508) 757-7444

403 Reviews of Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

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February 26, 2022

The service center is exceptional. Great customer service ! As Always!! Highly recommended /Service is fast. More

by Cw.whjconsulting
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Thibault
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Mar 01, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for trusting the Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury team with your service needs! We appreciate your support and look forward to your next visit!

February 19, 2022

Service is outstanding! Friendly and fast! I Highly recommend to all my friends and family! More

by Jeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Thibault, Paul Santosuosso
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Feb 22, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

It's great to hear we've made the process great! Thank you for coming to Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

February 19, 2022

Very attentive, good communication, very helpful and quality conscious when dealing with service department. Definitely service with a smile! More

by petem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
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Feb 21, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Hi Pete, thank you for your high rating! We look forward to working with you next time! 😀

February 18, 2022

Lacking communication feed back. no call backs cannot be reached. Connor has a no care attitude More

by Smarecurtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Courtney Blasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Lachina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rossetti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Thibault, Melonie Pitisci, Ersa Sara, Paul Santosuosso
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Mar 07, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for bringing this to my attention. I'm sorry to hear about the lack of communication from our team and will make sure this feedback gets addressed with the appropriate parties. If you'd like to discuss the situation in greater detail, please feel free to contact me directly. Thanks again, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

February 18, 2022

I went in today for simple maintence (oil change). I was greeted by Chelsea who was wonderful and helpful. She checked me in and advised about the length of time the service would take. I waited in More

by scott1313jl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea Waugh
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Feb 22, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We're pleased Chelsea could make this a positive experience for you! Thank you for choosing Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury as your go-to automotive resource! We look forward to seeing you again!

February 17, 2022

Excellent service as always, my service advisor was Adam, he is knowledgeable, professional and super helpful,he went above and beyond to make my visit very smooth and fast, thank you Adam for everything you More

by Gina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Parker.
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Feb 18, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for trusting the Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury team with your service needs! We're happy to hear Adam made your most recent visit a great one and we'll be sure to share this wonderful feedback with him. Thanks again for your support and we'll see you at your next visit!

February 09, 2022

Service takes far to long, never done when promised. They do not seem organized at the counter More

by Jburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ersa Sara
Report | Print
Feb 24, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We understand your frustration and appreciate your patience. Your honest feedback is extremely valuable and we will address this with our team. Please reach out to us to discuss this experience so we can work to improve this for the future. Thank you, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

Feb 24, 2022 -

Jburn responded

To make matters worse, the day after my service my engine light came on. I was able to get it assessed by stopping by and was told it was an emissions issue. I was told at that time that it wouldn’t be due to my recent service. However, after I was able to get it back there the next week, come to find out it was a loose wire that would have occurred when they changed the air filter……sorry for the honest feedback, but that was incredibly frustrating to waste yet more precious time…..

February 08, 2022

Excellent Dealership to do business with. Service department was excellent. Took me right in and out. More

by andremallet5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Conner
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Feb 09, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for the kind review! We're so glad you came to visit us here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury and we hope to see you again next time!

February 07, 2022

The people at the Service desk are always friendly and helpful. This time I had the pleasure of working with Chelsea. She’s was great! More

by Kjhaden1115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
Report | Print
Feb 08, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

It means so much to hear our team provided five-star care to you! Thank you for coming to Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

January 21, 2022

Good experience with Connor.Was concerned about my Good experience with Connor. Was concerned about my problem. I felt that he tried to help me to fix, correct The issue with my Jeep seats. However More

by Sal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connor
Report | Print
Jan 24, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Hi Sal, thank you for taking the time to share your honest feedback. We wish you the best of luck with your future service.

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