Herb Chambers Ford of Westborough

40,000 mile check up We went to Herb Chambers Ford in 2015 looking towards maybe getting a new or newer car. We have family who have bought the Ford Escape and everyone We went to Herb Chambers Ford in 2015 looking towards maybe getting a new or newer car. We have family who have bought the Ford Escape and everyone loves the car so that was what were looking to find. We have been pleased with everything so far, from the sale to the service. Getting the appointment was very easy to do. When I arrived the gentleman who checked me in was very helpful and the wait for my car to be serviced was about one and half hours. Looking forward to continued good service with very nice employees. Thank you, Jackie Cox More

Mike took care of us Mike gave u great service. We came in without an appointment on a day when he was very busy. We were able to by the car that we needed. Mike gave u great service. We came in without an appointment on a day when he was very busy. We were able to by the car that we needed. More

BLACK MUSTANG GT MIKE AND STAFF WERE VERY PROFESSIONAL, THEY CARE ABOUT THEIR CUSTOMERS. NO PRICING PRESSURE AND OFFERED A FAIR PRICE FOR THE 2017 MUSTANG GT. WENT OUT MIKE AND STAFF WERE VERY PROFESSIONAL, THEY CARE ABOUT THEIR CUSTOMERS. NO PRICING PRESSURE AND OFFERED A FAIR PRICE FOR THE 2017 MUSTANG GT. WENT OUT OF THEIR WAY TO MAKE A WEEK END DELIVERY WITH SHORT NOTICE. I WOULD RECOMMEND TO INTERESTED FORD BUYERS. More

I drive past a Ford Dealer to get to Herb Chambers Ford I am pleased with the dialog that Dylan kept going with me as they found the cause of the various problems with my 6 year young Ford Expedition. We ta I am pleased with the dialog that Dylan kept going with me as they found the cause of the various problems with my 6 year young Ford Expedition. We take it on ski trips and tow a boat in the summer. It needs to be reliable and comfortable. Herb Chambers Ford in Westborough has great technicians that can diagnose problems and resolve them. More

Once Again We Chose Herb Chambers Ford! Great, knowledgeable, polite and caring salesperson Michael; excellent service; received consistent quality in all phases of purchase; never pressured Great, knowledgeable, polite and caring salesperson Michael; excellent service; received consistent quality in all phases of purchase; never pressured to make a buying decision. We are repeat customers and will return to Herb Chambers Ford again and again! More

Simply perfect! I brought my 2007 Expedition in because my brakes needed replacing and my engine light was coming on. That then rolled into spark plugs and coils, th I brought my 2007 Expedition in because my brakes needed replacing and my engine light was coming on. That then rolled into spark plugs and coils, the ECM and then the steering shaft. The service area was very professional, helpful, accommodating, patient and informative. They were very up front with my options and made sure I understood each thing that was happening and what the parts were exactly and their function. Which I really appreciated as I never had to handle this end of things in my 53 years on this earth. Once it became obvious that putting more time and money into this "family member" was just not a wise decision any more I was redirected by service to sales. Not only did sales not skip a beat in customer service they totally earned their paychecks with me. Everyone there jumped in and helped me figure out what I could afford and then bent over backwards to help me get our new member of the family - a 2015 Ford Explorer! She is stunning!! Every single person was amazing! I can't recall of their names but here are a few... Dillon, Jenn, Frank, Miguel, Kevin, Bob & Marie... I'm sorry if I missed anyone - but I am SO very thankful for all everyone did to help me and my 3 daughters end up in a safe vehicle that fits all our needs. More

Outstanding Service The service team was courteous, informative, and thorough. They asked questions about the problem and listened while I describe what was happening. The service team was courteous, informative, and thorough. They asked questions about the problem and listened while I describe what was happening. Later, Mike explained the cause and the work that was completed to make the repair. More

Hassle free exprrience Our salesman Jeff was not a typical salesman.He was a truly genuine person. He let the SUV we were looking at sell itself. Also the finance guy, I for Our salesman Jeff was not a typical salesman.He was a truly genuine person. He let the SUV we were looking at sell itself. Also the finance guy, I forget his name couldn't have been any nicer. Overall an unexpectedly pleasant experience. Thanks More

Recall Work The person who took my car in was courteous and knowledgeable. The car was ready in the approximate time estimated. I was informed of progress while The person who took my car in was courteous and knowledgeable. The car was ready in the approximate time estimated. I was informed of progress while I waited. More

Thank you! I found the vehicle I wanted via an internet search. We live in Western MA and scheduled an appointment to visit Westborough. Great support from Mi I found the vehicle I wanted via an internet search. We live in Western MA and scheduled an appointment to visit Westborough. Great support from Mike Mangrum and the rest of the team. And I love my new vehicle! More