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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
492 Reviews

492 Reviews of Herb Chambers Ford of Westborough - Service Center

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December 16, 2022

They did a great job of communicating me with during the repair process and addressed all my concerns in the expected time frame. Also were really accommodating arranging transportation to and from my home More

by gigijeanine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke was excellent
Dec 19, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for the wonderful feedback! We appreciate you trusting Herb Chambers Ford of Westborough with your vehicle's repairs and are happy to hear our team took great care of you throughout the process. Please don't hesitate to reach out if we can be of service again in the future!

December 15, 2022

Very friendly people, service work done in a timely manner, service advisor Luke was very professional and well trained with answers. Service pricing was very competitive as well. My go to place More

by Pete M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Dec 15, 2022 -

Herb Chambers Ford of Westborough responded

You've made our day 100% better, Pete! Thank you for the kind words and five-star rating for Luke and the team! We'll see you next time! - Herb Chambers Ford of Westborough

December 14, 2022

Always great with the servicing of my vehicle and pleasant to deal with. Glad to have a dealership that works hard to make me happy. More

by lisal1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke
Dec 15, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for trusting Herb Chambers Ford of Westborough with your service needs, Lisa! We look forward to your next visit!

December 12, 2022

Fouth time visiting this dealership very satisfied so far. Efficient, courteous,service. Will continue to be a repeat customer. More

by jarvenpaadonald76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony capece
Dec 13, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for leaving us this wonderful review! We're so happy that we have earned your business and will continue to work hard for you! We look forward to seeing you again! - Herb Chambers Ford of Westborough

December 12, 2022

The service advisor, Anthony, did exactly as he stated as he would and updated me about repair status in a timely manner. More

by Todisco528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Capece
Dec 13, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for sharing your experience! Anthony & the team look forward to serving you again in the future! - Herb Chambers Ford of Westborough

December 09, 2022

The service department is well run. Anthony greeted me at the door. He opened it since I am disabled. The repair was done quickly. While waiting Loretta made me a coffee. Overall, my ex More

by Johnebrown58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Capece, Loretta
Dec 09, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for the five stars, Johne! We're glad to hear that Anthony, Loretta, and the rest of the crew here at Herb Chambers Ford of Westborough could assist you. We hope to see you back for all of your future automotive needs!

December 09, 2022

Brought our trucks in for service and had great customer service. Easy, no fuss and vehicles done in timely manner. More

by chopstx34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for the five stars! We hope to see you back! -Herb Chambers Ford of Westborough

December 06, 2022

Excellent service, easy to get an appt, great people, called when the vehicle was done and did something extra when I dropped off the car More

by Lorrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Dec 08, 2022 -

Herb Chambers Ford of Westborough responded

Lorrie, thank you for trusting the Herb Chambers Ford of Westborough team with your vehicle! We appreciate the kind review and hope to see you again next time!

November 29, 2022

Service was excellent, no issues with getting recall repaired and getting appointment when I wanted. I do wish they had availability of a loan or rental I have a medical situation at home where I cann More

by franandlou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for the review. We apologize for any inconvenience caused by this policy and will make sure this feedback is taken into consideration as we work to continually improve the experiences our customers have with us. Please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Miguel Silva - General Manager - msilva@herbchambers.com

Nov 30, 2022 -

franandlou responded

Thank you for responding most companies do not I know cars in short supply but another solution is send 2 persons to pick up the car and 2 to bring it back My wife could not be left alone for any length of time. I explained this to receptionist and was told you can only get ride no lloaner or rental Hard to believe with number of vehicles HC has

November 29, 2022

My experience at Herb Chambers Ford in Westboro has always been the best. I have purchased 2 vehicles from them. Anytime I have needed service I have always been treated exceptionally well. Everyone I More

by Paulcat6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for trusting the Herb Chambers Ford of Westborough team with your automotive needs! We're grateful for all of your support and look forward to your next visit!

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