Herb Chambers Ford of Westborough - Service Center

My car went in for a couple recalls. I interacted only with Luke, seated at the front desk of the service department. Luke is fantastic. He greeted me warmly and kept me updated while be I interacted only with Luke, seated at the front desk of the service department. Luke is fantastic. He greeted me warmly and kept me updated while being professional, courteous, and informative. It has to be one of the best experiences at a dealership and they didn't even get some of the parts on time to do the service (I needed to come back again a few days after my initial appointment). Luke took ownership of the situation and I left the dealership grateful for having the opportunity to meet him. A true asset and I forsee big things in Luke's future. More

I dropped my car off due to a recall. They quickly fixed it. The service staff were great. They quickly fixed it. The service staff were great. More

I called yesterday to see if they could change my oil today an they said they could today an they said they could More

Awesome dealership I’ve bought all my cars thru Herbs Chambers excellent service and Anthony was great !! Chambers excellent service and Anthony was great !! More

Dealing with call center stinks. Prefer to make appointments directly with service techs. I feel I was overcharged a lot for what I was done Prefer to make appointments directly with service techs. I feel I was overcharged a lot for what I was done More

The service was quick and efficient. They were through in waking me through what was fixed, and I was advised about service I might need at my next visit. They were through in waking me through what was fixed, and I was advised about service I might need at my next visit. More

Last 3 visits I had there was great! Waited there in nice waiting room and the service was done quickly. This time, I had a 9am appointment and left my car there, but it sounded like the Waited there in nice waiting room and the service was done quickly. This time, I had a 9am appointment and left my car there, but it sounded like they didn’t looked at my car until 3pm. My car service was done at 5:30pm. Got oil / filter change and tire rotation but other problems I mentioned were not resolved. More

They did a great job of communicating me with during the repair process and addressed all my concerns in the expected time frame. Also were really accommodating arranging transportation to and from my home repair process and addressed all my concerns in the expected time frame. Also were really accommodating arranging transportation to and from my home, and the drivers were so friendly. The price was exactly as expected too! Great experience all around! More

Very friendly people, service work done in a timely manner, service advisor Luke was very professional and well trained with answers. Service pricing was very competitive as well. My go to place manner, service advisor Luke was very professional and well trained with answers. Service pricing was very competitive as well. My go to place More

Always great with the servicing of my vehicle and pleasant to deal with. Glad to have a dealership that works hard to make me happy. pleasant to deal with. Glad to have a dealership that works hard to make me happy. More