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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
492 Reviews

492 Reviews of Herb Chambers Ford of Westborough - Service Center

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November 29, 2022

Service has the night before drop off was easy and uncomplicated checked in signed the work order left the keys!! More

by Dpsimone4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for sharing your experience! We hope our Herb Chambers Ford of Westborough team has the opportunity to serve you again in the future!

November 29, 2022

They were very accommodating with helping us through a service call with our Explorer. They even drove a rental down to us. It was much appreciated. More

by Karibarclift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Herb Chambers Ford of Westborough responded

We're so glad we had the opportunity to assist you! Thanks for trusting the Herb Chambers Ford of Westborough team with your Explorer and please don't hesitate to reach out if we can be of service again in the future!

November 07, 2022

This is one of the best dealerships I have ever been with. The service department is top notch. They are very polite and knowledgeable. They make everything easy. More

by gfaidell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for being a Herb Chambers Ford of Westborough customer! Our service team is grateful for your support and looks forward to your next visit!

November 04, 2022

They took car of me even though they were filled-up the day I needed help. Thanks More

by robertscoppetto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar
Nov 04, 2022 -

Herb Chambers Ford of Westborough responded

It was our privilege to serve you! Thanks for trusting Herb Chambers Ford of Westborough with your business. We hope to see you again next time!

October 19, 2022

I arrived at the scheduled time and was met by Luke who immediately took care of me. Called me when my vehicle was ready. Vehicle was washed and vacuumed. Can’t beat the service at that dealership!! More

by Frank C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Malloy
Oct 19, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for your review, Frank! We're so happy that Luke and the rest of our team earned your 5-stars! We appreciate your kind words and look forward to having you as a customer for life!

October 15, 2022

Rick followed up on all my issues in a timely and honorable manner service department was great More

by Jquinnconst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for your 5-stars! We're so happy that Rick provided you with excellent communication throughout your visit! -Herb Chambers Ford of Westborough

October 13, 2022

This was my first time at this dealership. I found everyone to be very friendly and professional. I was there for a recall which was taken care of in the time frame I was given. I will be usin More

by Kathy D
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ceasar
Oct 13, 2022 -

Herb Chambers Ford of Westborough responded

We appreciate your great feedback and five-star rating, Kathy! Thank you for giving us the chance to make this a positive experience! See you next time! - Herb Chambers Ford of Westborough

October 11, 2022

Luke and service engineer was able to see understand the problem and resolve it, appreciate the help More

by Dumpalas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke
Oct 12, 2022 -

Herb Chambers Ford of Westborough responded

We're so glad Luke & the team were able to resolve your issue! Thanks for trusting Herb Chambers Ford of Westborough with your vehicle and please don't hesitate to reach out if we can be of service again in the future!

October 05, 2022

Terrific experience Polite professional helpful Luke Malloy was the best service person I've experienced in some time More

by johnkbrown145
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke,Malloy
Oct 06, 2022 -

Herb Chambers Ford of Westborough responded

Luke and the team are glad to hear that you enjoyed visiting for your service needs! Thank you for being part of the Herb Chambers Ford of Westborough family!

September 23, 2022

So far so good, their hospitality was so good,and the service was so quick,thanks so so much,hoped the break fluid, the transmission oil are checked and top up. More

by sovereignlaryea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for rating Herb Chambers Ford of Westborough five stars! We hope to see you again next time!

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