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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
492 Reviews
Call Service Center (508) 366-8311

492 Reviews of Herb Chambers Ford of Westborough - Service Center

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October 09, 2021

The employee was friendly and courteous. The wait for an oil change and tire rotation took 1.5 hours and I was told it would be 1 hour. More

by kevinmmeehan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2021 -

Herb Chambers Ford of Westborough responded

Kevin, I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. At this time we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Miguel Silva - General Manager - msilva@herbchambers.com

October 07, 2021

Great service considering only 2 customer service people at service desk they’re working hard More

by Jat1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2021 -

Herb Chambers Ford of Westborough responded

We love our hardworking team, and it's great to hear that you do too! Thanks for choosing Herb Chambers Ford of Westborough!

October 05, 2021

Brought in for an oil change, package included tire rotation and multi check for a very fair price. Good experience, will be back in 6 months. J More

by Jf150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for the great review! It was a pleasure having you visit us here at Herb Chambers Ford of Westborough and we look forward to seeing you again next time!

October 02, 2021

Had a great experience from sales to service. Would definitely buy from Herb Chambers again More

by Mtg8196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2021 -

Herb Chambers Ford of Westborough responded

Congratulations on your new car! We're so glad our team made this a positive experience! We look forward to assisting you again in the future! Thanks! - Herb Chambers Ford of Westborough

September 30, 2021

Antonio was knowledgeable, courteous and informative. He ensured that I received a great experience. Thank you. More

by Maryanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2021 -

Herb Chambers Ford of Westborough responded

Hi Maryanne, Antonio has all of the qualities of a great salesperson, and we're so happy to hear that he pulled out all of the stops during your recent visit to Herb Chambers Ford of Westborough!

September 18, 2021

Had our F150 serviced this past Saturday, 20 Feb 2021. The service was exceptional, detailed, with a full report at the end. The staff were great, welcoming, and answered all of my questions. More

by Vqgray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for taking the time to leave us a review! It was a pleasure having you visit us here at Herb Chambers Ford of Westborough and we hope to see you again next time. Take care!

September 15, 2021

Everyone is super nice and helpful. The work they do is efficient and professional. I highly recommend them for all your auto needs. More

by harvestva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2021 -

Herb Chambers Ford of Westborough responded

Thank you so much! We're truly grateful to have you as a Herb Chambers Ford of Westborough customer and look forward to your next visit!

September 14, 2021

I am very satisfied with the latest service by the Ford dealership at West boughoro, MA. More

by yhfwang
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2021 -

Herb Chambers Ford of Westborough responded

We're so happy to hear this! Thank you for visiting us here at Herb Chambers Ford of Westborough. We hope to see you again next time!

September 13, 2021

Tony the service representative took excellent care by listening and understanding my problem with my car. Tony explained in detail what kind of service my car needed. When the car was repaired, Tony went More

by Deputy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
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Sep 13, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for the wonderful review! Tony is a fantastic asset to our team and we'll be sure to share these kind comments with him. We appreciate you visiting us here at Herb Chambers Ford of Westborough and we hope to see you again next time!

September 12, 2021

Very good service. Timely and professional I like the washing of car. Also the low pressure is good also. I will rerun also. Thank you More

by Brad.newman3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2021 -

Brad.newman3 responded

Assad John

Sep 13, 2021 -

Herb Chambers Ford of Westborough responded

Thanks for your excellent review, Brad! Our team looks forward to working with you again at Herb Chambers Ford of Westborough!

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