Herb Chambers Ford of Westborough - Service Center

Cesar kept me informed every step of the way on the numerous requests I had regarding my trucks service. Great service done in a timely manner! numerous requests I had regarding my trucks service. Great service done in a timely manner! More

Thanks to Rick and Team at Herb Chambers Ford for resolving my Ford Pass account quickly and efficiently! resolving my Ford Pass account quickly and efficiently! More

Great customer service! I had a terrible experience with a different ford dealership and have been coming to Westborough ever since. They are courteous, patient, and communicates as appropriate. And very up a different ford dealership and have been coming to Westborough ever since. They are courteous, patient, and communicates as appropriate. And very upbeat for an early appointment. Thank you! More

Always a great experience having my Explorer serviced here. Service Mgr. Rick along with William Derenthal my Service Writer as well as the front office and administration folks took fantastic care of me here. Service Mgr. Rick along with William Derenthal my Service Writer as well as the front office and administration folks took fantastic care of me. I can honestly say, that I am truly grateful to have such a devoted group of people who do a superb job and are very happy to do so. More

I went to this dealership about 2 years ago to purchase a used vehicle and the people that were there insulted me the minute I walked in the door so I walked out and purchased my Ford Expedition at Enterpris used vehicle and the people that were there insulted me the minute I walked in the door so I walked out and purchased my Ford Expedition at Enterprise Auto sales in Worcester Ma Then I got a recall notice from Ford so I hesitated on going to Herb chambers because of the past experience but it was the closest place for me to get the recall addressed and the people in the service department were the complete opposite of my past experience they were very polite and helpful they even noticed a leak on the timing belt cover that was under warranty (do it wasn’t about raking me over the coals) the recall was done along with other problems that they found and the repairs were done when they said they would be I wouldn’t hesitate on going back there in the future More

My F150 was serviced well but was delayed due to a back up of cars being washed after the service. This delay was about 45 min. I wasn’t happy. When I did get the truck back, my service rep (Cesar) tells m up of cars being washed after the service. This delay was about 45 min. I wasn’t happy. When I did get the truck back, my service rep (Cesar) tells me that due to my inconvenience there was no charge! I was shocked! You get 5 stars from me! Thank you. More

Recall was done very quickly. My attendant WAS EXTREMELY helpful and explained all issues! Excellent service! helpful and explained all issues! Excellent service! More

Today, I was impressed for the great customer care provided. First time I feel "it was good to have gone to Herb Chambers for the oil change. Thank You! provided. First time I feel "it was good to have gone to Herb Chambers for the oil change. Thank You! More

I brought my car to Herb Chambers Ford in Westborough after the dealer I bought the car from said all the recall work was complete...it wasn’t. The other dealer back tracked claiming parts were unavailab after the dealer I bought the car from said all the recall work was complete...it wasn’t. The other dealer back tracked claiming parts were unavailable. I made an appointment at Herb Chambers and not only did they have the parts in stock but the completed the repairs in one day and even went above and beyond by replacing known defective parts under the Ford customer satisfaction program. I couldn’t be happier with my experience at Herb Chambers Ford in Westborough. More

I bought my vehicle in 2015, from Herb Chambers Westboro Ford. At that time I was very pleased with the deal I received and the service I obtained the next several years. This last visit was not so pleasant Ford. At that time I was very pleased with the deal I received and the service I obtained the next several years. This last visit was not so pleasant. I had scheduled my vehicle for routine maintenance and brought it in 1st thing at 7 am. I called back at 12:30pm and the car had not been worked on yet. I had to reschedule another appointment which was a bit difficult on my end to do. After rescheduling, the only thing they accomplished was an oil/filter change and a few multi-point check lists. I had to wait till the next day to pick my vehicle up. They did provide me with a shuttle service to and from my place of employment which I am grateful for. It seems like they are going through a transition period with new people in the Service Dept. I felt like I was rushed through my vehicle maintenance, as I was scheduled for a 90,000 mi. check, which was never performed. Now I have to schedule the vehicle for a return visit! More