Herb Chambers Ford of Westborough - Service Center

Very impressed with the customer service in the service department at Herb Chambers. Quick and easy, all work was explained and Kiiara provided updates as she received them. department at Herb Chambers. Quick and easy, all work was explained and Kiiara provided updates as she received them. More

The service advisor was great, checked me in very quickly. The only constructive feedback is, the availability of appointments after 230pm is difficult which isn’t easy for someone that works an 8-5 quickly. The only constructive feedback is, the availability of appointments after 230pm is difficult which isn’t easy for someone that works an 8-5 job. Also, the following day, I discovered the skid plate on my vehicle that covers up the oil pan, filter and drain plug wasn’t properly fastened and started to drag under the vehicle, unfortunately had to stop by the service department to have them reattach it. More

Friendly and helpful. Thanks for completing the Oil change in 60 minutes. Schedule my change last minute so appreciate flexibility. Thank you will be back. change in 60 minutes. Schedule my change last minute so appreciate flexibility. Thank you will be back. More

Work always done correctly. Friendly staff - Heather =) Wait times always seem appropriate for work being done. I will continue to bring my vehicles here for service. Wait times always seem appropriate for work being done. I will continue to bring my vehicles here for service. More

We couldn't be more pleased with the service we got at Herb Chambers Ford. From the outset, when at first there was no loaner available to 30 minutes later when Rick worked his magic and got one, to 3 ho Herb Chambers Ford. From the outset, when at first there was no loaner available to 30 minutes later when Rick worked his magic and got one, to 3 hours later when the extent of the necessary repair was made entirely clear by Courtney, to 24 hours later when we got the car from Courtney (on a Saturday), it couldn't have worked better. Thank you, Herb Chambers Ford. More

The service manager was exceptional... he even drove me to my office because it was delayed.....I had to go back and he provided a loaner..... he was the best⭐️⭐️⭐️⭐️ Service manager I have ever worked wit to my office because it was delayed.....I had to go back and he provided a loaner..... he was the best⭐️⭐️⭐️⭐️ Service manager I have ever worked with. More

I received an oil change even without an appointment. The people were very friendly and Mary was exceptional in helping me as I have mobility issues. people were very friendly and Mary was exceptional in helping me as I have mobility issues. More

Excellent service, Rick G. Was very attentive and helpful! We had to special order some parts and Rick knew just what to do. I highly recommend the service dept! helpful! We had to special order some parts and Rick knew just what to do. I highly recommend the service dept! More

Everything went smoothly. There was room to distance in the waiting room. I don’t know the name of the young lady who took care of us. She did a fine job. the waiting room. I don’t know the name of the young lady who took care of us. She did a fine job. More