Herb Chambers Honda

Sean DeSilva made my inspection/oil change visit easy and quick. Your taped appointment service couldn't tell i needed a below-half gas tank to replace the fuel pump module; coming back is not a problem for quick. Your taped appointment service couldn't tell i needed a below-half gas tank to replace the fuel pump module; coming back is not a problem for me and Sean gave me his card. More

Sean DeSilva was super helpful in assisting me on getting a new key for my 2012 CRV as my child was headed off to college with the car the next day. Sadly I had waited until the last day to get an extra key. a new key for my 2012 CRV as my child was headed off to college with the car the next day. Sadly I had waited until the last day to get an extra key. Sean helped me get the key made and I was able to send my child off to school with an extra key. Also kudos to Andrea in the parts department who was super courteous over the phone and when I came into store Andrea escorted my to service to make sure the service department could handle the paring of the key to the car.. Thanks Sean and Andrea More

The A/C on my under warranty new Fit would not work. The customer service was excellent- Sean DeSilva clearly explained everything before and after repair. Communication was excellent. Getting a lift ho The customer service was excellent- Sean DeSilva clearly explained everything before and after repair. Communication was excellent. Getting a lift home and back was really awesome. Excellent all around- could not have been easier to get my car fixed. No stress, friendly and prompt service. Thank you. More

Ask for SEAN DESILVA, he is the best. He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service. He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service. More

Wonderful service. Attentive and respectful response from each employee with whom I interacted, particularly SeanDeSilva who was courteous, professional and thorough. Attentive and respectful response from each employee with whom I interacted, particularly SeanDeSilva who was courteous, professional and thorough. I left the service department a satisfied and happy customer. Thank you. More

Called 3 days prior to schedule a 10a appointment. Was told “Wednesdays are slow” and therefore an excellent day to come in. Was there for 6 hours. Wasn’t offered a ride home to wait for car to be ser Was told “Wednesdays are slow” and therefore an excellent day to come in. Was there for 6 hours. Wasn’t offered a ride home to wait for car to be serviced. At hour 4 I asked whether there was a car they lend to customers while waiting for personal vehicle to be serviced. Answer was no. I was then offered a ride across the street (to get lunch) by a different technician who apologized profusely for the lack of decent customer service upon my arrival that morning- as he was surprised I’d been waiting there all day. That’s when I noticed my car still sitting in the parking lot waiting to be checked. What was the point of scheduling my morning appointment then? I was also told I’d receive information before I left regarding potential financing for the cost of my major repair. Didn’t receive the info. Had to call back the following day to get it. More

Employee used a homophobic slur when addressing a colleague with customer and children in the nearby waiting area. colleague with customer and children in the nearby waiting area. More

Herb Chambers Honda of Boston is the place to go a for any vehicle of your choice. They make you feel welcome, comfortable, listen to your desires and get the job done. Brian McCaffrey was my sales rep an any vehicle of your choice. They make you feel welcome, comfortable, listen to your desires and get the job done. Brian McCaffrey was my sales rep and the man. I had a pleasant experience working with him in search for a vehicle. He took time to walk me through the process. Him and his team of Professionals got the job done. He was very proactive to answering my questions, patient, funny, determined and full of energy. Thank you Mr. McCaffrey for all your help. He gave me no pressure and was very respectful and professional at all times. My thanks to him, the finance personnel and the big boss that went extra length to get me approved. Thank you all for your hard work. You all are indeed dedicated professional interested in making customers happy. Please contact Herb Chambers Honda of Boston for your next car. Be well! GA Tabi More

I had a very good experience with rep Sean DeSilva about my 2016 CRV on a recent service regarding a noise and safety issues. Mr. DeSilva was very focused in solving issue and explaining in details. At the my 2016 CRV on a recent service regarding a noise and safety issues. Mr. DeSilva was very focused in solving issue and explaining in details. At the end I was completely satisfied with results and informed of next steps to take. Mr. DeSilva was very conscious of the financial impact of the repairs and was looking out for best results for me. Thank you kindly. Elvin P. More

Great services from all I came in contact with. Excellent Customer service and Respect from Mr. Sean DeSilva. Made sure that I understand the multi-point inspection form. Excellent Customer service and Respect from Mr. Sean DeSilva. Made sure that I understand the multi-point inspection form. More