Herb Chambers Honda

Jose Yapul is the best I had a great experience at herb chambers, Jose was very nice, and willing to work with me and make sure I understand everything I was doing. This was I had a great experience at herb chambers, Jose was very nice, and willing to work with me and make sure I understand everything I was doing. This was my first car, and initially I wanted to finance but he convinced me in a great way to lease a newer car for the same amount I would have if I financed a car. I had an amazing experience, and I am in love with my car. More

Keith is the absolute BEST! Who can say that purchasing a car is not stressful...ME! Keith made my most recent lease so easy, it's like nothing changed at all. I walked in, had Who can say that purchasing a car is not stressful...ME! Keith made my most recent lease so easy, it's like nothing changed at all. I walked in, had a discussion and wrapped up within an hour. No frills - straight to the point and that's what makes leasing a car from Herb Chamber Honda of Boston so awesome! More

Sales and Service I have been going to Herb Chambers to service my Honda Accord for over a decade. In addition to their reliable mechanics, Tereza Guzman - a service a I have been going to Herb Chambers to service my Honda Accord for over a decade. In addition to their reliable mechanics, Tereza Guzman - a service advisor - always provides outstanding service. Her expertise is based on years of working at Herb Chambers. In addition to being able to trust her advice, Tereza is both professional and kind. When I needed to replace my 2008 Honda Accord that had over 120,000 miles, Tereza introduced me to Jose Yapul in the Sales department. Jose carefully addressed all my questions before, during and after the purchase of my new Honda Accord. Several times, Jose called me back on his days off after getting a message from me. When I was deciding between two different options, Jose was patient and asked good questions that helped me to make the choice that was best for my needs. More

Great experience of car buying! Keith help me he was helpful making me right choices I think his assistant Matt also great explaining me how car and electronics works I appreciate Keith help me he was helpful making me right choices I think his assistant Matt also great explaining me how car and electronics works I appreciate that they help me Me and my uncle pamir yapanoglu buy car s From herb chambers long time Thanks Gungor Atmaca 617 331 7989 Gbdatmaca20@hotmail.com More

2017 Honda Civic EX Purchase This is my 5th lease at the Boston Honda. Always satisfied. Keith and Matt were very helpful to me in guiding me to a decision that I am very happy This is my 5th lease at the Boston Honda. Always satisfied. Keith and Matt were very helpful to me in guiding me to a decision that I am very happy with. More

Excellent service All I can say is that the main reason I stay with Honda is the service. All the people I deal with are respectful and friendly (my contact at Herb Cha All I can say is that the main reason I stay with Honda is the service. All the people I deal with are respectful and friendly (my contact at Herb Chambers is Theresa, who is the best). More

Service like usual I have come for service here at least 30 times over many years and the result is always the same....excellent. They have a long standing habit of want I have come for service here at least 30 times over many years and the result is always the same....excellent. They have a long standing habit of wanting to provide the best service. Many of the repair reps are long term personnel who know their stuff and know how to speak to people in a polite and informative way. More

Slow turnaround time for simple check-up Though the staff was very kind and apologetic, the wait time for the service provided was quite extensive and beyond what was expected. I took used ca Though the staff was very kind and apologetic, the wait time for the service provided was quite extensive and beyond what was expected. I took used car in for evaluation to see if there were any major repairs needed. I was quoted an expected wait time of 90 minutes. The whole process ended up taking over 3 and a half hours. Specifically once the inspection was done and I had paid and everything seemed all set, it took the dealership 30 minutes to get my car out of the garage and pulled out front for me to leave. Everyone was nice and apologetic but the service was much slower than expected / quoted. More

Good price but they waste your time and are careless I am happy with the price I paid for my car, but (1) they service is incredibly inefficient; (2) you have to follow up multiple times just to get your I am happy with the price I paid for my car, but (1) they service is incredibly inefficient; (2) you have to follow up multiple times just to get your car and (3) someone at the dealership hit and dented my car before I even picked it up, resulting in more work and more delay. PROS: If price is all you care about when buying a used car, I do think Herb Chambers has a good SMART pricing system that is objectively a good deal. I did significant research before purchasing the car and the price was the best I could find for the model and the miles. I tried to negotiate the SMART price and didn't get very far so if you don't like negotiating, the SMART price is a good way to go. CONS: Service is abysmal. I spent well over 5 hours in the dealership just trying to pay for and finalize documents for the car. Most could have been done online. I didn't even finance my car, I paid entirely in cash. I would make appointments and they were always late, leaving me to sit in the waiting room until I stood and acted like I was leaving. Only then would someone come help me. Because the car needed work done, they had to it to the body shop to fix. On Tuesday I walked to the body shop with my salesperson and the manager of the shop said it would definitely be done on Friday. On Friday my salesperson calls me to say it will be ready on Monday. I asked why not Friday and he said "Friday was what we were shooting for." Nope, you and the shop manager said it would be done on Friday; it was not aspirational, it was promised. Monday rolls around, I get another call from my salesperson asking for my social security number. He had written it down in my folder a few days prior. There was no need to call me, he already had the information. Then he tells me that someone at the lot HIT my car, there was a big dent and they needed to send it back to the body shop for two to three days. Three days letter I message him to ask where my car is. He says he'll ask and follow up that morning. He doesn't get back to me. I call that afternoon to speak to the manager who calls the shop and tells me it will be ready at 5pm on Friday. So, five days from originally informing me of the dent, not three. And I had to do all the following up myself. I have now paid for the car 10 days ago and still don't have it AND they caused damage to it since I bought it without offering me any refund, discount, rebate on the damage, which I did not even see. I have already told people who are in the market for a CR-V that it's a great car but I will never use this dealership again. More