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Herb Chambers Honda
Boston, MA
2,648 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 2,648 reviews
August 13, 2015
An excellent experience Coming from a bad experience at Herb Chambers Toyota Boston I was at first reluctant to go to HB Honda Boston to buy a pre-owned vehicle. With great s Coming from a bad experience at Herb Chambers Toyota Boston I was at first reluctant to go to HB Honda Boston to buy a pre-owned vehicle. With great surprise, everything was fantastic and the experience was overall excellent. Mr Dewayne Holman was amazing and I will definitely recommend dealing with him to anybody. Good job, man! More
by Ben
Employees Worked With
Dewayne Holman
August 08, 2015
Eric Poulson--Salesman for everyBODY I generally don't go into car dealerships as I don't enjoy the cheesey salesmen/tactics. Eric was a pleasure--personable and not pushy. I would highly I generally don't go into car dealerships as I don't enjoy the cheesey salesmen/tactics. Eric was a pleasure--personable and not pushy. I would highly recommend him to anyBODY and everyBODY. There is noBODY that compares to Eric and his BODY of work is second to none More
by Hogan7
Employees Worked With
Eric Poulson
July 24, 2015
Customer service doesnt exist here My wife, 10 month old son and myself went to buy a car from this dealership. They had a car that we were looking for, great price and low miles. The s My wife, 10 month old son and myself went to buy a car from this dealership. They had a car that we were looking for, great price and low miles. The sales person at first was friendly and outgoing. Went for the test drive and apparently we weren't the only couple to want to purchase this car. Pre owned car but again with very low miles. The sales person that was taking care of us was pressuring us into the buying the car because he was afraid to lose the sale. I liked the car and so did my wife. We handed him the down payment and as soon as we signed the paperwork, he left my wife and I waiting for the finance manager. Didn't mention anything to either one of us that we were waiting on someone else to finish up more paperwork. As we waited, he started up the computer next to his desk and took another couple. He didn't excuse himself, didn't tell us we were going to be waiting an hour and half for someone else, went to greet the next customer as if we weren't at his desk. He only cared about meeting his quota. It's been a month now and I haven't heard from him or the dealership thanking me for the business. I WILL NEVER GO BACK. When I went to pick up the car, handed me the keys and said "thanks" and walked the other direction. I regret spending my time and money here More
by icris617
July 10, 2015
Long Story Short I went to Herb Chambers Honda of Boston to purchase a preowned 2015 Honda CR-V. I got a deal I was comfortable with and was able to take the car home I went to Herb Chambers Honda of Boston to purchase a preowned 2015 Honda CR-V. I got a deal I was comfortable with and was able to take the car home that day. In the week that followed, I learned that there was a title issue with the vehicle, which meant I would not be able to get an updated registration until the dealership received a new title. Frustrating to say the least, the situation was further exacerbated by the initial complete lack of communication and follow-through from salesman Rob Campagna. We had to call constantly to get any sort of update. Long story short, four weeks from the initial purchase, General Manager Ian Miller offered to replace the preowned CR-V, that had been sitting in my driveway undriven for three weeks, with a brand new 2015 CR-V for the exact same price. Though lacking initially, this dealership made right a poor situation and I can say that I absolutely love my new car. More
by alisonsenior
July 06, 2015
courteous I wasn't sure how rolling over one leased vehicle to a new one would go. Victor Oliveras handled the transaction efficiently. Happy to be driving a H I wasn't sure how rolling over one leased vehicle to a new one would go. Victor Oliveras handled the transaction efficiently. Happy to be driving a Honda. More
by mkrcompton
Employees Worked With
Victor Oliveras
July 01, 2015
Great Experience Victor Olivares was great. He made my buying experience very easy and simple. Everyone was terrific, I will definitely recommend him and the dealers Victor Olivares was great. He made my buying experience very easy and simple. Everyone was terrific, I will definitely recommend him and the dealership to other people. More
by Meghan
Employees Worked With
Victor Olivares
June 23, 2015
Victor Olivares 5 stars!!!! I visited this dealership yesterday , victor was very helpful ,he answered every single questions I have. He was very nice , I got my Honda CR-V in my I visited this dealership yesterday , victor was very helpful ,he answered every single questions I have. He was very nice , I got my Honda CR-V in my first visit. I definitely recommend this dealer! More
by Tian en ruan
Employees Worked With
Victor Olivares
June 23, 2015
Where do I begin? Coming from an hour and half a way, the ONLY reason we came to this dealership was to look at a specific car they had on their website. They did nothi Coming from an hour and half a way, the ONLY reason we came to this dealership was to look at a specific car they had on their website. They did nothing to help me put a hold on the car, or down payment, or even full out purchase the car over the Internet or the phone. over the phone I made a big deal about only having to go in once, twice if absolutely necessary to pick up the car. (It ended up being 3+ times) We waited all day on Father's Day as there was only one finance guy even though we had made an appointment to be seen. (We were there from 11am until 3pm ) We also told them how we wanted to make this go as fast as possible so we waited 2+ hours to finally see the finance person. The finance person didn't even know why we were told to wait because he said it could be hours until he hears from the bank and suggested we go home and come back tomorrow afternoon to finish the paperwork and pick up the car. So we did. When we came back we were quickly seen and finished the paperwork and got a great rate. But then they said they would need to get the car inspected and checked over again and it would be about 1-2 hours. So we told them we would go to lunch locally and come back in about an hour. An hour later we are told it won't be ready until the following day. We were upset to say the least and they said to call before we came in. So the next day we call and they say it will be ready around 1230 or 1pm. We arrived at 1230. After waiting about 20 minutes we were told that the car still isn't ready and wouldn't be ready for another day! We had to move around appointments, pay tons of money in gas, and waste our time, plus put mileage on our car! Hours and hours of our time! So now supposedly they will drop it off at my wife's work in Plymouth tomorrow at 5pm. We are so close to returning the car - it's rediculus! Not to mention the hoops we had to jump through because they originally took our personal checks for a down payment and then the next day we had to void those and go to the bank for a bank check and then we had to fight with the bank and with them because they charged our debit card almost $1,000. This place is shady, unprofessional, and not easy to buy from! Never go here! I will say that Saurav our sales guy and Mohammed the finance guy were great and did everything they could. I think Saurav and Mohammed should be running the dealership because they went above and beyond. More
by H&K
Employees Worked With
Mohammed Denny
June 10, 2015
Responsive Salespeople I purchased a 2015 Honda Ex-L. I worked closely with my salesperson Saurav. He and his manager heard what was important to me in getting a deal done a I purchased a 2015 Honda Ex-L. I worked closely with my salesperson Saurav. He and his manager heard what was important to me in getting a deal done and we came to an understanding quickly. The closing process was painless ( having been through this before I knew the value of additional warranties and was able to quickly make decisions on them). . More
by mikehj
Employees Worked With
Mohammed Denny
May 25, 2015
Great overall experience Hasan was a true gentlemen when it came to helping me find the right car. He made me feel comfortable and not pressured into buying a car immediatly. Hasan was a true gentlemen when it came to helping me find the right car. He made me feel comfortable and not pressured into buying a car immediatly. He even walked with me to the car insurance place next door and helped facilitate the application process! More
by Vinleb
Employees Worked With
Hasan
