Herb Chambers Honda

I decided this was the weekend I would shop for a car it has been over nine years since I purchased my last car and I was apprehensive about going out alone. I headed out with a friend. We had a few deale has been over nine years since I purchased my last car and I was apprehensive about going out alone. I headed out with a friend. We had a few dealerships in mind and spent some time at each dealership. It is interesting how they operate and sometime don’t take woman as serious buyers. The one I was most impressed with was Herb Chambers Honda. When we walked in the door we were approached almost immediately even though the dealership was busy on Saturday afternoon they made sure to least say “hello” almost immediately. Unlike the other dealership which I visited on Saturday and will not mentioned it took a crane to get the GM out of his seat until I asked him if he wanted to sell a car or not this was after visiting Herb Chambers. At Herb Chambers they take the time to explain the car and its features. They want to make sure it is the car you like and one that you will be happy with. Every thing seemed to be falling into place I was waiting for their pitch. What can I do to make you buy today, however, that did not happen. What happen was the GM said when you finish shopping today and you made you decision let me know. They never bad mouth their completion, just stated the facts. I was so soured at the other dealership for their poor miss management of customer service and please with everything at Herb Chambers Boston that I called later that evening and said you just sold yourself a CR-V. They stand out in the crowd and I shopped around and did my homework. They are professional; their pricing is good and fit right into my budget. From start to finish it was smooth. The transaction was flawless and I can not wait to experience their service department as I have heard nothing but good things about that. Thanks Mike and George for making my car buying experience one that I will remember and know I can recommend all my friends too!! More

It was late Wednesday afternoon; however, I needed my car inspection sticker. I thought I would drive into the service department, although late I was greeted with a smile. The service department tagged my inspection sticker. I thought I would drive into the service department, although late I was greeted with a smile. The service department tagged my car almost immediately and brought into the back. While I was waiting I decided to shop around in the showroom. Sales guy, of course, did not know I was only there for a sticker and greeted me promptly. When I mentioned I was not here to buy they did not dismiss me instead they took the time to get to know me. Because of that conversation I had with the sales guy (I think his name was Jose) I probably will be back for a new car in summer. There was no pressure or crazy sales talk. Just friendly informative talk. Before I knew it my car was ready. Much to my surprise they even cleaned my car. I thought what a nice touch! I most definitely will be back to this dealership for sales and service. I highly recommend this dealership. More

My boyfriend and I went shopping for a car over the weekend. I felt the car buying experience to rather pleasant. We dealt with several sales people. Drove a few cars and settled on a new Accord. Pr weekend. I felt the car buying experience to rather pleasant. We dealt with several sales people. Drove a few cars and settled on a new Accord. Pricing was fair. There was no pressure to buy, however, they had all the right answers and pricing that I needed to fit my budget. I great buying experience. I would recommend this dealership. More

Honda Service - I was speaking with Mike today regarding service on my Honda. The service needed is going to take a couple of hours. Mike suggested that I leave the car for the day and he would arrange fo service on my Honda. The service needed is going to take a couple of hours. Mike suggested that I leave the car for the day and he would arrange for me to have a rental car for me. This would work well as it would not interfere with my day and I could return at the end of the day and the would be ready. I thought this was great customer service. When I arrived the day to have my service done the rental car was ready for me to drive away with no waiting. When I return to pick up my car there was no waiting on that end too! Excellent customer service. I will always go to Herb Chambers Service Department for all my concerns which are few and far between. Thanks again Mike More

i brought my car here for service....biggest mistake ever. they charge an OBSCENE amount of money, and actually returned my car to me in very dangerous condition. within five minutes of driving my car ever. they charge an OBSCENE amount of money, and actually returned my car to me in very dangerous condition. within five minutes of driving my car home from the dealership, it broke down and i had to get it towed. obviously, they did not do whatever they said they did. i was lucky this didn't happen on a highway or it could have been much worse. the customer service is okay, but the actual service and technicians are not doing their job....i am appalled that the vallet allowed me to take my car home. i cannot emphasize enough how horrible this experience was. do not patronize this establishment!! if you do, be VERY careful...don't let them rip you off and endanger your life. More

My best exprience ever at a dealership. My prior dealership of a number of years let me down this year and I was referred to Herb Chambers Honda. Staff was unvelievably helpful and very transparent dealership of a number of years let me down this year and I was referred to Herb Chambers Honda. Staff was unvelievably helpful and very transparent in our dealings. I felt I was well taken care of and that my business mattered to them even after the sale. I wish I had been doing business with them all along. Can't say enough about the great expereince. Took a lot of the anxiety out of the car buying experience. I would recommend them to anyone (and already have). The price was very competitive and realistic given the current economy. I felt I made a very good deal and there was no sense of being taken advantage of by superuor information on the part of the dealer. The general sales manager, Howie Reske, was great and the salesperson, Kathy Snmith, could not have been more helpful. Five stars all around! More

I chose this dealership because of its convenient location in Boston and multiple awards listed on their site. I was looking for a 2008 Honda Fit, in Storm Silver with the standard sport package. T location in Boston and multiple awards listed on their site. I was looking for a 2008 Honda Fit, in Storm Silver with the standard sport package. They had several listed on their website as being "in stock" and they confirmed this when I called. I came in to meet with a sales person who promptly told me they did not have that car in stock and then proceeded to try and sell me several different color fits with different trim levels. Ken informed me that he couldn't get the car I wanted and that he checked dealerships all over New England. I was prepared to make some concessions on my choice of vehicle when I decided to check with other dealerships. Prime Honda had one it could bring in from New York by the next day and Honda Village HAD THE CAR I WANTED ON THEIR LOT. This information is known to all dealerships so they can swap inventory to serve their customers. Herb Chambers FLAT OUT LIED to me. I called Ken back, told him that I HAD FOUND the car IN BOSTON and suddenly Ken's manager picks up promises they'll get the car yadda yadda and it'll be ready to pick up in a day or two. Needless to say the car didn't come on time, wasn't ready on time, and I BARELY was able to pick it up before having to take an important trip to see some family members. BOTTOM LINE: AVOID HERB CHAMBERS LIKE THE PLAGUE! I walked into this dealership ready to pay STICKER PRICE for an exact make and model color and trim, all they had to do was sell the car to me and they failed at that. More

Herb Chambers dealerships are like no other dealerships around. Their staff is committed to insuring 100% Customer satisfaction. I recently went into Herb Chambers Honda of Boston to look at buying a 2008 around. Their staff is committed to insuring 100% Customer satisfaction. I recently went into Herb Chambers Honda of Boston to look at buying a 2008 Ridgeline. I had mentioned to Paul Dineen (Service Manager) that the battery in my wife's 2003 Honda Odyssey (bought new at Herb Chambers Honda of Boston in '03) was recently replaced, and that I lost the radio code. Paul said he would have one of his mechanics pull the radio out and fix it for me at no charge, even if I decided not to buy a new Ridgeline that day. That's just the type of service these folks offer. This was a minimum $120.00 job, and they did it at no charge, with no committment from me to buy a new vehicle. I went inside to personally thank Danny the Mechanic. In the end, I bought the new Ridgeline anyway. They installed a new trailer hitch at a reduced price and did a fantastic job. I don't need to shop around. Howie (Sales Manager) and Kathie (Sales) negotiated an excellent deal with me. Honda makes an excellent product, and for me, there is only one place to get it..............Herb Chambers Honda of Boston. I am totally satisfied, and if I could rate them higher than "5", I would do so. More

I hadn't bought a car in a long time and based on previous experiences was apprehensive about the whole process. An inexpensive subcompact car was my goal and I was particularly interested in the Hon previous experiences was apprehensive about the whole process. An inexpensive subcompact car was my goal and I was particularly interested in the Honda FIT. I was so pleasantly surprised by my entire experience at Herb Chambers Honda, Boston. I immediately felt comfortable as I began to talk with Howie, the general manager and Kathy, the sales person. They were friendly and professional. I test drove the FIT and didn't feel any pressure from Kathy. She answered questions and provided information but it was all low key. I had done pricing research and the price quoted was on target with everything I had seen online. I loved the FIT but wasn't ready to commit that day and felt no pressure to do so, in fact it was the opposite. We ended up purchasing the FIT and loving it and I think the whole Herb Chambers experience contributes to that good feeling. More

I decided to ignore prior reviews and give Herb Chambers a blank slate. Despite offering a fair price on a car, they consistently pushed me against the clock and never considered my interests as a buyer a blank slate. Despite offering a fair price on a car, they consistently pushed me against the clock and never considered my interests as a buyer. Everything was about finishing the sale within the day and pushing a car without searching for the best fit. I can't imagine that anyone would value their experience here, hence the prior ratings you read. Each time I visited this dealer, I had a check in hand and intended to make an offer. This is truly an awful place -- don't waste your time or money. More