Herb Chambers Honda - Service Center

Service department is awful. Lack of follow up on service requests. I was forced to hunt down a service manager for an update on my car. They also misquote repair times. requests. I was forced to hunt down a service manager for an update on my car. They also misquote repair times. More

I emailed to set up an appointment for my car. The check tire pressure gauge was on. Sean called me right away and said to come in on Tuesday after work. I arrived at 3 pm. The place was crazy busy. After a tire pressure gauge was on. Sean called me right away and said to come in on Tuesday after work. I arrived at 3 pm. The place was crazy busy. After a brief conversation he showed me how to recalibrate the meter. FIXED in 5 minutes. Sean is very professional and polite. He is a great asset to your company. Thanks! More

Sean was extremely professional and courteous. He explained everything clearly and concisely. He took time to listen and to explain. I will definitely be recommending Sean and Herb Chambers to friend explained everything clearly and concisely. He took time to listen and to explain. I will definitely be recommending Sean and Herb Chambers to friends/family. Excellent service!!! More

The staff member was friendly, professional and informative. He told me recalls and other info. Robert answered all my questions, he was patient, had eye contact and listened to me, he repeated wh informative. He told me recalls and other info. Robert answered all my questions, he was patient, had eye contact and listened to me, he repeated what I said to make sure he understood me and then answered. More

Great communication, accommodating staff, easy process. Got a flat tire, Victor was able to get me a quick appointment on a busy weekend and they kept to their timeline. Got a flat tire, Victor was able to get me a quick appointment on a busy weekend and they kept to their timeline. More

Excellent customer service. Great selection and a very friendly staff. friendly staff. More

Took my 2017 Civic with 8,500 miles into the Boston Honda thinking my AC issue was Condenser which had an extended warrantee due to defaults. I took it on a Tuesday. Decided to wait for the repair of the AC thinking my AC issue was Condenser which had an extended warrantee due to defaults. I took it on a Tuesday. Decided to wait for the repair of the AC.Two hours later I was escorted into the Repair Manager’s Office and told it was my Compressor.She said replacement would cost $1600 but would use her limited prestige to lower the price.The Compressor had to be shipped from California. I was told it would be 24-48 hours before it would arrive. Late Thursday after numerous calls I was told it had arrived. I took the car in at 7 am on the Friday morning. Again numerous calls to the so-called Advisor Victor who was always too busy to talk to me his Assistant Nelson told me it would be ready at 4:30. Headed over there and didn’t get my car back until 6:30 pm. Almost 12 hours after I brought it in and was told it would be a five hour job. I was sent an email from Honda asking for a Survey of my experience. I filled it out truthfully. The next day the Repair Dept head Susan called me blasting me for giving a low review. She was so aggressive I had to shout over her to be heard. I told her my terrible experience with the Advisor and time it took to make the repair. Finally I had to hang up on her screaming and wrote a letter to Herb Chambers Headquarters. I will adjust this evaluation based upon the response I get from the Headquarters. However, I did tell them I would trade my car asap to a Toyota from another Dealer. I would never want to be subjected to the abuse I received from the Morrisey Blvd Dealership. I don’t recommend anyone to buy from Chambers Honda Boston Dealership. More

The advisor was very helpful with everything.. He was also very pleasant. He give me good advise on taking care of my car and when I should bring it to the dealership. also very pleasant. He give me good advise on taking care of my car and when I should bring it to the dealership. More

Sean was helpful and attentive. He explained the issues related to the service and let me know if the options available. He provided the Lyft service to and from my home due to the additional time needed a related to the service and let me know if the options available. He provided the Lyft service to and from my home due to the additional time needed and it was appreciated. Thank You More

Prompt and polite service. Robert was attentive and explained the solution to the problem. I also very much liked the check in process with the valet. explained the solution to the problem. I also very much liked the check in process with the valet. More