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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,310 Reviews

1,310 Reviews of Herb Chambers Honda - Service Center

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January 04, 2017

I dropped it off and picked it up . I got the car and drove it home. It was good. Then I had to write more words to submit this review even thought I really did not want tp More

by No
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2017 -

Herb Chambers Honda responded

Thanks for the feedback! Nick Surdis, General Manager

January 04, 2017

Flat tire x2 I hit a pothole 1 week before Christmas and had two flat tires. Herb chambers of Boston really helped me out. I had my car towed there by AAA. Se More

by Asiddi1056
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2017 -

Herb Chambers Honda responded

Thank you for this feedback! Two flat tires at once can definitely put a damper on the day! So happy to know our team was able to assist and get you back on the road. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Happy New Year! Nick Surdis, General Manager

January 03, 2017

Great service Rick was in constantly contact with me during the entire service process, and he did a great job in repairing a defective part. He was excellent. More

by MC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick
Jan 03, 2017 -

Herb Chambers Honda responded

Thank you and Happy 2017! If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! Best, Nick Surdis, General Manager

January 03, 2017

Service on my 2012 Honda CR-V Excellent service from start to finish. Rapid processing upon bringing the car in, polite service personnel, car returned faster than expected with al More

by David W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2017 -

Herb Chambers Honda responded

Happy New Year, David! Thanks so much. Our number one goal is providing an exceptional customer experience and I'm happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Nick Surdis, General Manager

January 03, 2017

Great service! Great service and friendly people. Reasonable waiting time. They called me when the car was ready to be piccked up. Checking out was fast and they of More

by Alla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 03, 2017 -

Herb Chambers Honda responded

Thank you and Happy 2017! If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! Best, Nick Surdis, General Manager

January 03, 2017

Great Service, Great Staff Love the high-quality service here and the professional staff! This is the one and only place I will go to service my Honda Civic! More

by DP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2017 -

Herb Chambers Honda responded

Happy New Year! Thanks so much. I sincerely appreciate the time it took for you write this great review about our team. Best, Nick Surdis, General Manager

January 03, 2017

Great customer service On 12/16, I was the last customer and the store suppose to close at 6pm and all the employees suppose to attend a holiday party right after that. They More

by Tianjun Xu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2017 -

Herb Chambers Honda responded

Happy New Year, Tianjun! Thanks so much. I sincerely appreciate the time it took for you write this great review about our team! Our number one goal is providing an exceptional customer experience and I'm happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Nick Surdis, General Manager

January 03, 2017

Reliability good seevice We've been going to this service center for several years and have been consistently pleased with their performance. The staff is professional, timely More

by Joanne2445
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2017 -

Herb Chambers Honda responded

Happy New Year, Joanne! Thanks so much. I sincerely appreciate the time it took for you write this great review about our team! We value your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Nick Surdis, General Manager

January 03, 2017

All good - except for vehicle return The repair work was fine and took as long as I have come to expect (about 45-60 minutes more than the salesperson estimates.) - Got a free cup of c More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2017 -

Herb Chambers Honda responded

Bob, My sincere apologies about the coffee and the wait. I will address this with the team immediately. Best, Nick Surdis, General Manager

January 03, 2017

teresa and chambers honda service the best also great customer service in the service dept. teresa is a great representative, giving honest advice and info. my car is out of warrantee but i go More

by marcustrue33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : teresa
Jan 03, 2017 -

Herb Chambers Honda responded

Thank you and Happy 2017! If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! Best, Nick Surdis, General Manager

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