Herb Chambers INFINITI of Westborough

Dealership is clean, modern, spacious. People are generally friendly. Tom was nice, apologized for the issues during the process. Stu makes everything sound good but is it all true? Not for me. Aft generally friendly. Tom was nice, apologized for the issues during the process. Stu makes everything sound good but is it all true? Not for me. After the sale, they didn't respond to issues. Had to go through Infiniti Consumer Affairs. ICA however, was very good at followup. More

The Service Center has a great drop off area where you pull right inside to get the service manager to write up the service. It was raining heavily so that was a great feature. The delay was longer becaus pull right inside to get the service manager to write up the service. It was raining heavily so that was a great feature. The delay was longer because it was a Saturday. The waiting area has WIFI and is very comfortable. The staff seemed over worked and could have used a couple more people. I was able to use a coupon from another dealership and Infiniti of Westborough matched the pricing. They left a Kit Kat bar in the cup holder along with my keys. Nice touch and my kids loved the candy! More

Anthony Carlino was extremely personable and a joy to work with. Buying a car can be a stressful purchase and Anthony made it exciting and easy. He was very knowledgeable about the 2009 FX35 that we we work with. Buying a car can be a stressful purchase and Anthony made it exciting and easy. He was very knowledgeable about the 2009 FX35 that we were interested in buying but was not an irritating or pushy salesman at all. The fact that the car had a pre-owned certified warranty was a BIG PLUS. We are really enjoying our new car and would recommend Herb Chambers Infinity to anyone looking for a new or pre-owned Infinity. Make sure to ask for Anthony! P.S. - Paul Martineau, Sales Manager, was also very accommodating with our purchase of the FX35 and we appreciate his help as well. More

I was extremely impressed with the expertise and knowlege that Anthony Carlino had regarding the Infiniti product. From my initial visit until the purchase and delivery of my Certified 2007 Infiniti M35X, I that Anthony Carlino had regarding the Infiniti product. From my initial visit until the purchase and delivery of my Certified 2007 Infiniti M35X, I was made to feel relaxed, comfortable and at home. The process was seemless and transparent reinforcing my decision to purchase my Infiniti M35x. I would definately recommend Herb Chambers Infiniti to any and all of my business associates. Anthony definately made the experience worth while and I am looking forward to future dealings with both he and Herb Chambers Infiniti ! Thank you ! Joe Ciejka More

Great deal on a new 2009 G37x. Very easy transaction from start to finish. We love the vehicle. We test drove all types of cars. John was very patient with us over the whole ordeal. Excellent sale excellent start to finish. We love the vehicle. We test drove all types of cars. John was very patient with us over the whole ordeal. Excellent sale excellent customer service. Excellent financial guy (Stu) More

I went to Herb Chambers Infiniti of Westboro knowing I wanted to get a preowned all-wheel-drive vehicle, but was not sure of which model, car or SUV, or which year. Anthony Carlino was very helpful in an wanted to get a preowned all-wheel-drive vehicle, but was not sure of which model, car or SUV, or which year. Anthony Carlino was very helpful in answering all my questions and quite patient while helping my wife and I to decide which one. After a tour of the facility and a "tour of the features" of the car, including a test drive, it clear to us both that we wanted to do business with this dealership and most certainly, this salesperson. Again, patience prevailed as we picked out exactly which car we wanted from the cars available and went home pleased with the experience and the purchase we had just made. More

Terry has listened to any problem that I have had with my M35X. He took a personal interest to make sure any situation that troubled me was followed through. I had an oil leak on my garage floor. H M35X. He took a personal interest to make sure any situation that troubled me was followed through. I had an oil leak on my garage floor. He offered to send someone to my house to clean it. My floor mat was not tied down to the post and it slipped and pressed on the gas pedal. He researched this problem and I found out that on the mat (not clearly printed) You are not to put the mat over the original cover but to take off the original mat during the winter months. His research and advise to me was very valuable to save me the sudden accelation. I now make sure the post is secure. There is not a single service problem that goes unnoticed by Terry. I now have over 15000 miltes on my Infinity and am looking forward to have many more with the help of Terry More

I contacted Herb Chambers after seeing an internet ad for a 2010 G37X. Daniel Benefito immediately set up an appointment for the next day, so I would not have to wait around for a salesperson. When I a a 2010 G37X. Daniel Benefito immediately set up an appointment for the next day, so I would not have to wait around for a salesperson. When I arrived at the dealership I was greeted by a friendly receptionist who immediately let Daniel know that I had arrived. Daniel then introduced me to Tom Rossetti, my salesperson. Tom was very helpful in explaining all of the G37's features, and then suggested I test drive the vehicle. After the test drive we got down to business and talked numbers. After some very pleasant negotiations we arrived at a mutually agreeable number. This was truly a win win situation. I now have a car that I love, and Herb Chambers earned my business. I was very impressed with everyone's professionalism and focus on customer satisfaction. In fact Tom and Stu ensured that I was able to drive my new G37X home that very same day. More

I have to say I came to Herb Chambers Infinit with a tall order. I wanted to find a high quality certified vehicle with a full set of extra features, and fit those requirements into a strict budget. I wa order. I wanted to find a high quality certified vehicle with a full set of extra features, and fit those requirements into a strict budget. I was greeted by Anthony Carlino not long after arriving and we quickly got down to the details of my search. Anthony was very upfront with me: balancing my expectations versus the available inventory, he admitted would be a challenge. Finding the kind of car I was looking for within my budgeted range would not be simple. However, that did not deter him from digging in. He asked me thoughtful questions about what I wanted in my new car, what was most important to me. He gave me his perspective on the true value in the Infiniti vechicles in which I had expressed an interest. I had done my homework and Anthony's take often corresponded with what I had learned online. While there were several options in the immediate inventory that were very nice and in my budget, I still wanted to search further. Anthony was very supportive of this and we looked to be as creative as possible to find the right car for me. We teamed-up with the Pre-Owned Sales Manager, James Teague, and explained my goals. James quickly absorbed those details and came up with a plan to help me find the right vechicle. While the combination of features and price point was aggressive he set out to find something that fit. He contacted fellow dealerships and attended auto auctions looking for vechicles that were a match. Amazingly, within a week he had found a couple good matches. After close inspection, I was still of the mind to keep searching. I even had the encouragement of James and Anthony who knew they could find better. I was a typical difficult customer many would say, but I never got that vibe from anyone at Herb Chambers. James and Anthony kept at it, contacting me regularly to keep me informed of what they were looking at and asking for my feedback. I am happy to say the patience and hard work paid off this week when I purchased a '08 G35xS. Perfect blend of year, condition, features, warranty, and price point. I could not be happier with the outcome and the experience of working with two proffessionals. Even better, they were very personable and fun guys to spend time with during a somwhat lengthy process (because of my stubborn criteria for a new car). My advice: Do your homework. Determine exactly what you what in an Infiniti and what matters most. Then, walk into Herb Chambers Infiniti Westboro and ask for Anthony and James. They will find the right car for you that will make you feel good about your purchase. More

Never anticipated writing a positive review about a car dealership or a car sales associate but.....here it is. I have managed customer service organizations for several large international corporation dealership or a car sales associate but.....here it is. I have managed customer service organizations for several large international corporations. I know quality customer service when I see it, and particularly when I experience it. I have also bought many cars in my life but only 2 from new car dealerships because the car sales process always turned me away. Yesterday, I bought a pristine, low milage, Infinity G37 Sport Coupe and it was actually a pleasant experience. Anthony Carlino and James Teague were great. It was the best car buying experience of my lifetime. I visited the Herb Chambers showroom a couple of times over the past year with no specific plans to buy another car. There was never any pressure or annoying, persistent calls. Last week I stopped to look at the new convertable and while talking to the sales associate, James Teague stopped to join the conversation. We "talked cars" in general and I told them I had two six-year-old cars I really liked (an Infinity G35 sedan and a Mazda RX-8) and it was difficult to find one that combined the best of both. James said that if I was interested in finding that car, he could probably help. Again, no pressure and no talk of new car vs. pre-owned; just talk of something that might meet my needs. James introduced me to Anthony Carlino. That was good news and bad news. Good news: he was friendly, pleasant, and very knowledgeable about cars; bad news: he was ..."a car salesman"; the great news: he never played the sales games. Anthony took time to talk about the things I liked about a personal car. Together we explored the internet and found a car of interest at another Herb Chambers dealership. Anthony arranged for the car to be transferred to Westborough for a test drive and James, himself, drove the car to Westborough. I loved the car. There was less than 10 minutes of reasonable discussion/negotiation to arrive at what we all agreed was a fair price". Then a handshake and it was a done deal. My thanks to Anthony, James and Herb Chambers Infinity. P.S. While walking around the building after my test drive, the service manager walked out of his office, introduced himself and asked if there was any help he could provide. Somehow I feel my future experiences with the Herb Chambers Infinity Service Department will also be pleasant. More