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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,124 Reviews
Call Service Center (781) 210-5200

1,124 Reviews of Herb Chambers Lexus of Hingham - Service Center

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April 24, 2024

Had oil change visit and the appointment went by fairly quickly approximately hour and a half. The advisor Elijah was friendly and kept me updated about the status of my vehicle. Everything went well. My o More

by Vettye01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah M.
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Apr 25, 2024 -

Herb Chambers Lexus of Hingham responded

Thanks for sharing your experience at Herb Chambers Lexus of Hingham. We're glad to know that Elijah kept you updated and the service was quick! Noted on the coupon feedback, we'll work on making sure our team is proactive about offering discounts in future visits.

Helpful
April 23, 2024

Service Department at Herb Chambers Hingham has always been 5 star in my experience there, especially Tom McCafferty Highly recommend More

by Hbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for recommending Herb Chambers Lexus of Hingham and sharing your appreciation for Tom! Until next time!

Helpful
April 22, 2024

Efficient , everyone is very pleasant, went over everything that was going to done in service. Stuck to the time frame I give them a 10. More

by Bpalma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Dinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that our team at Herb Chambers Lexus of Hingham was able to provide you with efficient and pleasant service. Thank you for your high rating!

Helpful
April 22, 2024

The service levels are excellent! I use the valet service , it is a pleasant experience. My service manager Kevin is on point, explains everything clearly. More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Duddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Herb Chambers Lexus of Hingham responded

Cynthia, we're delighted to know that you've had excellent experiences with our valet service and Kevin at Herb Chambers Lexus of Hingham. We appreciate your feedback!

Helpful
April 21, 2024

Tom is the best. He has great communication with us with servicing our Lexus. He is honest and very professional. More

by Sheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Herb Chambers Lexus of Hingham responded

It's great to know that Tom provided you with such excellent service at Herb Chambers Lexus of Hingham. We appreciate your feedback and look forward to assisting you again in the future!

Helpful
April 20, 2024

I was so pleased with the service I received my car was well taken care of fully detailed it looks brand new. And other work to make my car good and safe on the roads. Thank you. More

by abbybabybetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Herb Chambers Lexus of Hingham responded

We're delighted to know you had a positive experience with us at Herb Chambers Lexus of Hingham! Ensuring your car is in top shape and ready for the road is our priority. Thanks for trusting us with your vehicle, we appreciate it!

Helpful
April 19, 2024

Excellent service department. All employees very professional. Appreciate use of a loaner car for extended services. More

by Mslinskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Welch
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Apr 19, 2024 -

Herb Chambers Lexus of Hingham responded

We're glad to know you found our service department at Herb Chambers Lexus of Hingham professional and helpful. We understand the importance of a loaner car during extended services! Thanks for your review.

Helpful
April 18, 2024

Always on time and send us a video with the car repair progress Kevin also call with updates excellent customer service. More

by Minerva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Herb Chambers Lexus of Hingham responded

Minerva, we're elated to know you appreciated the timely updates and video progress reports from Kevin and our team at Herb Chambers Lexus of Hingham! Thanks for recognizing our efforts in providing excellent customer service!

Helpful
April 17, 2024

The service reps are always Courteous professional timely informative befor during and after the service More

by tierhar124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Herb Chambers Lexus of Hingham responded

We're glad to know our service team at Herb Chambers Lexus of Hingham provided you with timely and informative updates throughout your visit. Thanks for the positive feedback!

Helpful
April 16, 2024

The service was excellent, staff was professional and I will recommend friends and family., and the place is great and clean More

by leniedelgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Herb Chambers Lexus of Hingham responded

We appreciate your kind words about our team and facility at Herb Chambers Lexus of Hingham! It's great to know you'd recommend us. We look forward to welcoming your friends and family in the future!

Helpful
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