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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,463 Reviews

1,463 Reviews of Herb Chambers Lexus of Hingham - Service Center

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March 29, 2022

Excellent experience. Pleased with the communication , quality of service and service consultants. Car was ready when promised. More

by Wcsretired
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Cagdas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Melgarejo
Mar 30, 2022 -

Herb Chambers Lexus of Hingham responded

Meeting and exceeding your expectations is always our goal, and we're happy to hear we're succeeding! Thank you for sharing how much our top-tier care means to you and the Herb Chambers Lexus of Hingham team, and we wish you safe travels until we see you next!

March 28, 2022

The service is impeccable. Quick efficient and friendly. I actually enjoy waiting for my vehicle in the comfortable Showroom as it faces south and is warm and pleasant. I al More

by Philstruzzierodmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Burbine
Mar 28, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We are so glad to hear that you are confident in the Herb Chambers Lexus of Hingham team to get the job done. Drive safely, and we hope to see you back again down the road!

March 25, 2022

Easy to book appointment, efficient staff, pleasant waiting area. If waiting for service to be done generally accurate in estimate of waiting time. More

by Corinne.poore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared
Mar 25, 2022 -

Herb Chambers Lexus of Hingham responded

Hi Corrine, thanks for the kind words! Glad to hear your time at Herb Chambers Lexus of Hingham was smooth and easy. We appreciate your business!

March 24, 2022

Tom M was excellent. He took the time to go over so much , he gets a 10 + More

by JesnKase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Napilatano
Mar 25, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to review us! We are so glad to hear that Tom went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Hingham!

March 24, 2022

My service advisor, Lauren, was great. Very helpful and offered timely updates on my vehicle repair. More

by CarolineJohnson2173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren
Mar 25, 2022 -

Herb Chambers Lexus of Hingham responded

Caroline, we are thrilled that you had such a positive experience with Lauren! Thank you for choosing Herb Chambers Lexus of Hingham and for stopping by to leave a review. Drive safely until we see you again!

March 24, 2022

I was impressed with the greeting I received when I got to the service department for my first visit. My questions were answered & I got my car in the time it was estimated to take. More

by Pf#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Salvador
Mar 24, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We strive to deliver a seamless service experience, and it means a lot to hear that this was reflected in your recent visit. We appreciate your business and hope to see you back again at Herb Chambers Lexus of Hingham!

March 24, 2022

Tom is always very kind, helpful and knowledgeable and tries to always accommodate our needs. He is highly appreciated More

by Annmarieclancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for your confidence in Tom and our team! It is always our pleasure to assist you and we look forward to your next visit to Herb Chambers Lexus of Hingham.

March 23, 2022

Service at 30,000 miles was excellent and very quick. Lauren did a great job expediting the work. More

by Hvoheim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren
Mar 23, 2022 -

Herb Chambers Lexus of Hingham responded

It's our goal to make vehicle maintenance a quick and pleasant task! Thank you for the amazing review and for trusting the Herb Chambers Lexus of Hingham team with the job!

March 23, 2022

The service at Lexus of Hingham has always been top notch. I’m disappointed that you need a service to get your car washed. Not what was promised when I bought the car. More

by Mfine109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your 5-star review about our service depart! Working to efficiently accommodate the needs of our service clients is always a top priority. We thank you for your input on our car wash and will certainly keep this in mind moving forward. We couldn't be more grateful to have loyal customers like you at our dealership, and we look forward to seeing you again soon! Thanks, Patrick Chahwan, General Manager, PChahwan@herbchambers.com

March 22, 2022

Very professional with excellent customer service Complimentary carwash and vacuum not up to par… Leaves a great deal More

by Chaffeegp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Herb Chambers Lexus of Hingham responded

I appreciate this feedback about our service and carwash. We are always looking for ways to improve and I will speak with my team about your review. Thank you for your business! Patrick Chahwan - General Manager - pchahwan@herbchambers.com

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