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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,463 Reviews

1,463 Reviews of Herb Chambers Lexus of Hingham - Service Center

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March 21, 2022

When I arrived, I was immediately approached and checked in. My service advisor, Jonathan Seekin reviewed my needs. I set up my appointment to “wait”. Jonathan provided excellent customer service. John Y More

by Cmlewando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Seekins
Mar 21, 2022 -

Herb Chambers Lexus of Hingham responded

It's wonderful to hear that you received attentive and thorough care from Jonathan and John! It's our pleasure to go above and beyond to take care of your service needs at Herb Chambers Lexus of Hingham. We thank you for your input on our car wash and will certainly keep this in mind moving forward. We couldn't be more grateful to have loyal customers like you at our dealership, and we look forward to our next chance to work together! Thanks, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

March 19, 2022

Always efficient, knowledgeable and courteous! I am disappointed they’re no longer offering free car washes as that is an mitigating asset that has kept me here for years…please bring it back asa More

by SVDesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for your many years of business. I appreciate your feedback about free car washes and our coffee counter. Five-star service is our goal and I will keep your review in mind moving forward. Have a great week! Patrick Chahwan - General Manager - pchahwan@herbchambers.com

March 18, 2022

Had a nice experience- Kevin was most pleasant and extremely helpful as was the rest of the staff. More

by Ann T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Mar 18, 2022 -

Herb Chambers Lexus of Hingham responded

Ann - Thank you for your excellent feedback! We are so glad that Kevin and our Herb Chambers Lexus of Hingham team provided helpful service during your recent visit. Enjoy your weekend!

March 18, 2022

Great service and timely service and above and beyond repair job. Always easy to work with. More

by john_morgan1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Mar 21, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review, John! Your business is important to us and we look forward to the next opportunity to assist you here at Herb Chambers Lexus of Hingham. Have a wonderful day!

March 18, 2022

I brought my vehicle to Herb Chambers in Hingham for a remote starter to be installed The service was exceptional. The drop off was easy & pick up was awesome !!Tom M could not have been more helpful H More

by JesnKase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Napalatano 👍🏻
Mar 21, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Tom and the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

March 17, 2022

Excellent experience the show room and service areas so professional clean friendly excellent explanation of what was going to happen to the car and appropriate non-pressure recommendation. More

by ntsanoteli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared
Mar 18, 2022 -

Herb Chambers Lexus of Hingham responded

It is gratifying to hear that you had such a positive, pressure-free experience! Thank you for choosing Herb Chambers Lexus of Hingham and for stopping by to leave a review. We hope to see you again!

March 17, 2022

I just love HC Hingham! Awesome people, great service! I came for routine oil change. Tom was helping me this time. As always my car got cleaned and checked! All my question More

by Ihar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Herb Chambers Lexus of Hingham responded

Thanks for the awesome review. We're glad that Tom always takes excellent care of you and your vehicle. We appreciate your trust in us. See you again next time!

March 16, 2022

Took car to dealer for 6 month service. Jonathan was service rep - he was outstanding as usual. Car was ready ahead of estimated time. Everyone was courteous, knowledgeable and friendly. More

by PMASLANKA47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Mar 16, 2022 -

Herb Chambers Lexus of Hingham responded

We're pleased Jonathan stepped in to ensure that your service visit went off without a hitch. Thank you very much for taking a moment to give Herb Chambers Lexus of Hingham such a special shoutout!

March 14, 2022

Always fast and friendly service every time I have been here. The employees are all great, they have a very comfortable waiting area, and they get you in and out as soon as possible. More

by Missrachel617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Mar 14, 2022 -

Herb Chambers Lexus of Hingham responded

Rachel, fast and friendly service is always the goal at Herb Chambers Lexus of Hingham, and we're happy to hear we're hitting the mark! Thank you for sharing what you enjoy about allowing us to take care of your service needs, and we hope you'll continue to rely on us for many miles to come!

March 12, 2022

Great personal customer service, immaculate faculty. Knowledgeable staff. Comfortable waiting areas. Very fast thorough turnaround. More

by Jibcam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Mar 12, 2022 -

Herb Chambers Lexus of Hingham responded

These reviews make our day! Thank you so much for supporting Herb Chambers Lexus of Hingham and we hope to see you again soon!

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