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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,451 Reviews
Call Service Center (781) 210-5200

1,451 Reviews of Herb Chambers Lexus of Hingham - Service Center

Sort by
December 29, 2021

Quick, efficient servicing; as soon as I pulled in for my appointment, someone came to meet me and began checking my information; although busy, servicing progressed quickly; courteous servicing from everyon More

by Paul T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren (did not get her last name): excellent intake and information review
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Dec 29, 2021 -

Herb Chambers Lexus of Hingham responded

Hi Paul - We are delighted that we could earn your business and your five stars! Thank you for trusting the Herb Chambers Lexus of Hingham team to get the job done right, we hope to have the opportunity to assist you again down the road.

December 28, 2021

Very efficient , smooth process . Communication was excellent , service was done in a timely manner . Very happy More

by dennis_oberholzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Oliveira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Nepomuceno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cagdas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Sanna, Claudia Melgarejo, Kevin Chan
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Dec 29, 2021 -

Herb Chambers Lexus of Hingham responded

We're happy that you're happy, Dennis! Thank you for the wonderful review and for trusting Herb Chambers Lexus of Hingham with the job! We hope to see you again.

December 27, 2021

Good service nice people not to long of a wait and having a good time with the new car More

by Lennywetterberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Report | Print
Dec 27, 2021 -

Herb Chambers Lexus of Hingham responded

We are so happy to see this positive feedback! Thank you for trusting your business with Herb Chambers Lexus of Hingham.

December 23, 2021

The service at Lexus of Hingham was excellent. Prompt thorough service. They picked up my car and returned it same day More

by gregory.grillone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Burbine
Report | Print
Dec 27, 2021 -

Herb Chambers Lexus of Hingham responded

Thanks for trusting Herb Chambers Lexus of Hingham with your maintenance! We're glad we did a great job and sincerely appreciate the five-star review. Come back next time!

December 23, 2021

Kevin in service was fantastic to deal with. He was friendly, professional, straightforward and efficient. The sales staff, however, misrepresented the availability of the dealership’s car washing ser More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Chan
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Dec 27, 2021 -

Herb Chambers Lexus of Hingham responded

We're so pleased to hear how much you've enjoyed working with Kevin in service and how impressed you are with his efficiency and professionalism. However, it is disappointing that your experience with our sales team left you unsatisfied. We never intend to mislead our guests, and I regret that you've gathered a different impression. If there is anything more you wish to share about this experience or anything I can do to personally better things for you, please don't hesitate to reach out. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

December 22, 2021

Kevin is very helpful and explained everything well. Overall very good experience, definitely will go back again for services. More

by Kam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Report | Print
Dec 22, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review, Kam! We appreciate your support and are happy to hear that Kevin went the extra mile to assist with your vehicle and get you back out on the roads. Drive safely, and we hope to see you again at Herb Chambers Lexus of Hingham!

December 22, 2021

Always professional, always done on time, always meets expectations. I recommend Herb Chambers for service and Tom MCafferrty is outstanding. More

by Pbean550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We appreciate your business and are happy to hear that you are so confident in Tom and the Herb Chambers Lexus of Hingham team to get the job done. Drive safely, and we hope to see you back!

December 21, 2021

Excellent customer service!. Everyone is extremely friendly & kind. I would recommend this dealership to my friends & family. More

by lisa.carr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Burbine
Report | Print
Dec 21, 2021 -

Herb Chambers Lexus of Hingham responded

Lisa, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

December 21, 2021

Tom from service is amazing, he cares for my safety and is not there for just money. More

by Mlemoine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We strive to deliver seamless and knowledgeable service, and it is wonderful to hear that this was reflected in your time working with Tom. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Hingham!

December 18, 2021

Thomas McCafferty is a consummate professional...he gets customer service...everyone would be better served if Tom represented the standard in the automobile industry! More

by rotrot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2021 -

Herb Chambers Lexus of Hingham responded

We love to see wonderful feedback about our team members and truly appreciate you commending Thomas. Thank you from our entire Herb Chambers Lexus of Hingham team!

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