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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,451 Reviews

1,451 Reviews of Herb Chambers Lexus of Hingham - Service Center

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August 19, 2021

Courteous Experienced Professional DetailedWould Courteous Experienced Professional Detailed Would recommend for all Lexus issues More

by Kat
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Herb Chambers Lexus of Hingham responded

Hi Kat, thanks for the excellent review! We're pleased that our team was so wonderful. --Herb Chambers Lexus of Hingham

August 19, 2021

Always great service and friendly caring employees. We love that they also clean the car inside and out. Will answer any questions you have. Try to make you comfortable while you wait More

by J_mgriffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to leave such a nice review! Your confidence in the Herb Chambers Lexus of Hingham team means the world to us and we look forward to your next visit. Take care!

August 17, 2021

I went to Lexus today without an appointment because I noticed a light on in my car. I was taken care of immediately and the problem was resolved without charge. I was quite pleased with my visit to Lexus More

by cmstokes03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Aug 18, 2021 -

Herb Chambers Lexus of Hingham responded

This is our favorite type of feedback to hear! We're glad we could make your recent visit smooth, timely, and cost-effective, and we hope to have the pleasure of working with you again down the road. Take care! - the Herb Chambers Lexus of Hingham team

August 17, 2021

Staff waited on us as soon as we arrived. We were directed to service consultant Kevin Chan, who makes a great impression representing your company. Kevin explained the services to be done and optio More

by rwestwood44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Aug 18, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to leave us your excellent review! We are so pleased Kevin was able to demonstrate his commitment to customer satisfaction by delivering an informative and attentive service experience. All of us at Herb Chambers Lexus of Hingham hope to see you next time!

August 17, 2021

All went well with routine check, except ex-owners radio stations not cleared. Love valet service. Score 95 out of 100. , More

by Lenklad
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful time working with the Herb Chambers Lexus of Hingham team. Drive safely, and please don't hesitate to reach out if there is anything more we can do to assist you!

August 17, 2021

My second service visit for oil and filter was another excellent experience. Service was performed quickly and efficiently! This was my second free service and I still have two more free service appointm More

by BillW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Aug 17, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the great review, Bill! We appreciate your support and are happy to hear that you are so confident in the Herb Chambers Lexus of Hingham team to get the job done. Drive safely, and we hope to see you back!

August 16, 2021

Fast, effective, and courteous service. I called because the check engine light had come on, was told to come right in. Was treated most courteously and kept informed. Tom McCafferty is the best More

by Teachmarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Herb Chambers Lexus of Hingham responded

It was our pleasure to assist you! Thank you for trusting our team with your business and your vehicle, and for taking the time to leave us a review. We hope to see you again at Herb Chambers Lexus of Hingham!

August 16, 2021

My duration at Lexus was quick and efficient. All my questions and concerns were answered. More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Aug 16, 2021 -

Herb Chambers Lexus of Hingham responded

This review is music to our ears! Thank you for choosing Herb Chambers Lexus of Hingham and for taking the time to share your experience. Drive safely!

August 15, 2021

Great Service / friendly staff / timely work close to home / honest and trustworthy Happy happy happy happy happy happy happy happy happy happy happy happy happy More

by Kmad346
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Aug 15, 2021 -

Herb Chambers Lexus of Hingham responded

We're so glad you stopped by to give us a 5 star rating! Herb Chambers Lexus of Hingham appreciates your business and is happy to take great care of you!

August 14, 2021

I brought my vehicle to this dealership for a water leak into my car. Claudia was the first person I spoke to and told me my insurance would cover the damage so I reluctantly left my car there so the insur More

by Maryomar024
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Claudia Melgarejo, James Burbine
Aug 31, 2021 -

Herb Chambers Lexus of Hingham responded

I sincerely apologize for the delay with your vehicle. We strive to deliver efficient and communicative service, and it is never our intention to inconvenience our guests. I assure you that I will look into your situation immediately to see that this feedback is addressed with the right people. Lastly, I would appreciate another chance to speak with you to see if there is anything I can do to help improve your experience. If you are willing to discuss this, please reach out to me at your convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

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