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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,451 Reviews

1,451 Reviews of Herb Chambers Lexus of Hingham - Service Center

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August 06, 2021

Efficient, professional, on timeKevin was very Efficient, professional, on time Kevin was very professional and explained things clearly. More

by patkinney33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Aug 06, 2021 -

Herb Chambers Lexus of Hingham responded

Pat - Thank you for taking the time to share these kind words about Kevin with us! We're elated to see that he provided a 5-star experience for you and we'll be sure to let him know you appreciated his assistance. Safe driving and we look forward to seeing you for your next service visit! - Your friends at Herb Chambers Lexus of Hingham

August 05, 2021

Polite , on time and explained things wellJon did a good Polite , on time and explained things well Jon did a good job and addressed my concerns More

by Bryan16138
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Aug 05, 2021 -

Herb Chambers Lexus of Hingham responded

We're glad we could be of service, Bryan! Thank you for choosing Herb Chambers Lexus of Hingham.

August 04, 2021

Tom McCafferty is the best Service Manager in the business More

by ralphsdonofrio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Herb Chambers Lexus of Hingham responded

We really appreciate your glowing feedback about Tom! Thank you for choosing Herb Chambers Lexus of Hingham for your service needs, we hope to work with you for a long time to come. Have a great day!

August 03, 2021

The service dept is great. They are curteous and efficient. More

by cgwalsh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Aug 03, 2021 -

Herb Chambers Lexus of Hingham responded

All of us here at Herb Chambers Lexus of Hingham love hearing from our happy customers - thank you so much!

August 03, 2021

Friendly, comfortable setting, nice staff, and did an excellent work on my car More

by SE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Herb Chambers Lexus of Hingham responded

This feedback made our day! Thank you for choosing Herb Chambers Lexus of Hingham for your service and for leaving us a review - we'll see you next time!

August 03, 2021

I had a good experience. Great service. Friendly and professional. Very informative providing updates as I waited. Will come back for future service needs. Thank you very much. More

by Sheldonw1119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Aug 04, 2021 -

Herb Chambers Lexus of Hingham responded

Thanks for the great review, Sheldon - all of us here at Herb Chambers Lexus of Hingham appreciate it very much! Take care and come back again next time!

August 03, 2021

Great location for dealership you can improve more on the waiting area .Tom was really good More

by Capomikelin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Herb Chambers Lexus of Hingham responded

We're glad our service team did a great job, but we'd love to hear more about how we can improve our facilities moving forward. Would you please get in touch with me at your earliest convenience? Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

August 02, 2021

Clean service agents very helpful all work I needed was done everyone was helpful the snack area was great to have coffee and a snacks More

by Kgrippi16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Herb Chambers Lexus of Hingham responded

Thanks for the positive review and for choosing Herb Chambers Lexus of Hingham - we sincerely appreciate your support!

August 01, 2021

The car looked great but the am and fm radio doesn’t work, mentioned it to the guy with the suit who said he would check it out. I didn’t check it out when they said the car was ready, my fault, but the More

by Fran
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Guy in suit
Aug 01, 2021 -

Fran responded

I asked the individual to check out the radio, neither am or fm worked. He said he would check it out. I didn’t test it before I left but it still doesn’t work. Everything else went well. The person I asked was young Asian man who I sat down with in the office

Aug 16, 2021 -

Herb Chambers Lexus of Hingham responded

Hi Fran - I'm very sorry to hear that you are experiencing issues with your radio. We certainly want to make things right for you, but I'm going to need some additional information. Please contact me directly so that I can help. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

Aug 16, 2021 -

Fran responded

I was able to (Fix) the problem but the individual forgot.

July 31, 2021

On time, very good communication, courteous treatment from all the staff.Nothing further to add -just trying to meet the 25 word minimum-a stupid rule. More

by fjgaul1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Aug 02, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for the five-star review - all of us here at Herb Chambers Lexus of Hingham appreciate it very much!

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