Back

Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,404 Reviews

1,404 Reviews of Herb Chambers Lexus of Hingham - Service Center

Sort by
March 26, 2025

This was a 35K routine maintenance and MA sticker inspection. As always, Tom, my Service Advisor, and the tech who performed the service did an outstanding job. All my questions were answered and req More

by cchancey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your positive experience with us at Herb Chambers Lexus of Hingham! We're delighted to hear that Tom and our team provided outstanding service during your maintenance visit. We appreciate the recommendation and look forward to assisting you again in the future!

March 24, 2025

Always professional - Lexus of Hingham is clean, run extremely efficient and all the staff are pleasant. Tom Mccafferty is by far the best service rep I have ever dealt with! More

by JUlei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your experience with us! We're delighted to hear that Tom and the team at Herb Chambers Lexus of Hingham provided such professional service. We appreciate your kind words and look forward to serving you again in the future!

March 22, 2025

Great service, friendly personal, completed work in a timely manner and quoted a price upfront. Also offered a loaner if needed. Will continue to do business with this dealership. More

by Gail Dorsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corsette
Mar 24, 2025 -

Herb Chambers Lexus of Hingham responded

Gail, we're delighted to hear about your positive experience with Herb Chambers Lexus of Hingham! Our team is committed to providing excellent service and transparency. We look forward to serving you in the future!

March 21, 2025

Good customer service all around, from the moment I pull into the dealership until I leave. More

by Deb2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Marciellio
Mar 24, 2025 -

Herb Chambers Lexus of Hingham responded

Thanks so much for your review. We look forward to your next visit to Herb Chambers Lexus of Hingham!

March 20, 2025

James was very friendly and easy to speak with. He answers all of my questions and the services were on time. I would recommend James to my friends . More

by NhungPham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Mar 21, 2025 -

Herb Chambers Lexus of Hingham responded

We're delighted to hear that James provided you with friendly and timely service at Herb Chambers Lexus of Hingham. Thank you for recommending him to your friends!

March 16, 2025

Nice, friendly, and welcoming employees. Professional and detailed service. Pleasant experience. Would recommend to others. More

by Peggychanquach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Mar 17, 2025 -

Herb Chambers Lexus of Hingham responded

Thank you for the wonderful feedback, Peggy! We're delighted to hear that our team at Herb Chambers Lexus of Hingham provided a pleasant and professional experience. We appreciate your recommendation!

March 09, 2025

I do not feel welcome there. I do not see any enthusiasm in customer service More

by Rose
Recommend Dealer
No
Employees Worked With
Ruben Oliveira
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Herb Chambers Lexus of Hingham responded

Rose - Reviews are very important to our business. We use them to learn from our mistakes and improve the experience for the next guest. If you're willing, I'd love to hear more about what happened during your visit. Please consider reaching out. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

March 02, 2025

1st time client. Winning loyalty is not easy with me. You have my loyalty, now it's up to you to keep and sustain it. See you again soon. More

by tim pitts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah
Mar 03, 2025 -

Herb Chambers Lexus of Hingham responded

Tim, we're delighted to have earned your loyalty at Herb Chambers Lexus of Hingham! We look forward to seeing you again soon and continuing to provide excellent service.

March 01, 2025

Love this dealership. They are always very pleasant to deal with. It did take two hours for an inspection sticker. But the time was very pleasant. More

by Capelexusowner
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elija
Mar 03, 2025 -

Herb Chambers Lexus of Hingham responded

Thank you for the positive feedback! We're glad to hear that your experience at Herb Chambers Lexus of Hingham was pleasant, even with the wait time. We appreciate your patience and look forward to serving you again in the future!

February 28, 2025

James and his serviceman were excellent. It is so refreshing to go to a dealership and be treated with respect and courtesy. In under an hour my car was analyzed and the problem was solved More

by Steve Furtado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Oliveira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
Feb 28, 2025 -

Herb Chambers Lexus of Hingham responded

Steve, we're delighted to hear that James and the team provided you with such respectful and efficient service at Herb Chambers Lexus of Hingham. Thank you for recommending us!

...
4
...