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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,439 Reviews

1,439 Reviews of Herb Chambers Lexus of Hingham - Service Center

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December 27, 2023

McKee delivers phenomenal customer service . I felt like I was his only customer even though it was very busy at the dealership Mclee provided “legendary customer service “ A+ More

by larry.aftermarket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mclee
Dec 27, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to know that you felt well taken care of during your visit, Larry! Our team at Herb Chambers Lexus of Hingham, especially McKee, always strives for legendary customer service. Thanks for the wonderful review!

December 25, 2023

Would highly recommend Herb Chambers Lexus of Hingham. Kevin Chan was very professional, very helpful! Will definitely come back More

by Ctubeyond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Chan
Dec 26, 2023 -

Herb Chambers Lexus of Hingham responded

It's great to know that Kevin and our team at Herb Chambers Lexus of Hingham provided you with a top-notch experience. We look forward to seeing you again!

December 24, 2023

Brought my rx350 in for its first service since purchasing it last January. Everything was excellent and can’t say enough about the amazing experience. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Herb Chambers Lexus of Hingham responded

Paul, we're delighted to know you had an excellent experience with your RX350's first service at Herb Chambers Lexus of Hingham. We appreciate the positive feedback and are here for anything you might need down the road!

December 22, 2023

pleasant experience, friendly and outgoing personnel, length of wait and repair time was accurate. service manager was straightforward in the expected cost and time More

by matty432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know you had a pleasant experience at Herb Chambers Lexus of Hingham. We always aim for transparency in our service and it's great that this was reflected during your visit. Thanks for the review!

December 22, 2023

They did a great job working with my insurance company to get the work done! I can always trust the quality work and support the service department delivers! James was great. More

by maloofevan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Dec 23, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that you had a positive experience with our service department at Herb Chambers Lexus of Hingham. It's great to see that James and the team were able to assist effectively with your insurance company. Thanks for trusting us!

December 21, 2023

Was in for service today and everything went smoothly. From being met by Scott and speaking with James all my requests were addressed (and more). More

by Pcayer1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott (in garage) and James in the office
Dec 22, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know your service visit at Herb Chambers Lexus of Hingham went smoothly and all your requests were addressed. We'll pass along the positive feedback to Scott, James, and our team!

December 21, 2023

Prompt service, length of wait time was accurately described, efficient in solving the problem. Thanks More

by 2104jeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know you found our service prompt and efficient at Herb Chambers Lexus of Hingham. Thank you for your feedback, we appreciate it!

December 20, 2023

Lexus Hingham mass service department has kept my best interest in mind, tested the battery thoroughly and identified the root cause might have likely be related to a local auto store incorrectly put the More

by Newf-Mason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim/James in service department
Dec 21, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to know our service department at Herb Chambers Lexus of Hingham was able to help you out and save some money for the holiday season! We appreciate your kind words about our professionalism. Looking forward to seeing you again in the future!

December 20, 2023

Very professional and a really nice lobby to relax and wait. Everyone there treats you with respect, very nice atmosphere. More

by Brizenchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Dec 21, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know you enjoyed our lobby and felt respected by our team at Herb Chambers Lexus of Hingham. Thanks for sharing your experience with us!

December 19, 2023

TALISA was great - always keeping me updated and informed about status of vehicle and what would be needed in the future. At the time of payment she researched the credit we had and applied the credit in ad More

by kerryalanrichardson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
Dec 20, 2023 -

Herb Chambers Lexus of Hingham responded

Kerry, we're glad to know that Talisa provided you with excellent service at Herb Chambers Lexus of Hingham. It's great to see she kept you informed and helped save some money too! Thanks for the review!

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