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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,410 Reviews

1,410 Reviews of Herb Chambers Lexus of Hingham - Service Center

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November 09, 2023

Perfect. In and out in less than an hour!! And they dropped me off at a nearby mall while I waited. :-) More

by Tanya.peeples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Nov 09, 2023 -

Herb Chambers Lexus of Hingham responded

Tanya, we're glad to know you had a quick and convenient experience at Herb Chambers Lexus of Hingham. Thanks for sharing your feedback!

November 09, 2023

Everyone was kind and understanding. I appreciate how all staff talked respectful and smiled. Very nice people. More

by Djj143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to know that our team at Herb Chambers Lexus of Hingham made your experience a positive one with their kindness and respect. Thanks for the great review!

November 09, 2023

Great service! Mclee went above and beyond to get what I was promised, when I made my appointment for new tires. More

by hpicard1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mclee Daupin
Nov 10, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad that our team was able to provide you with top-notch service at Herb Chambers Lexus of Hingham! We always aim for customer satisfaction and it's wonderful to know we're hitting the mark. Safe travels on your new tires!

November 08, 2023

It is always a pleasure to de business at HIngham Lexus. I have worked with Tpm McCafferty every time and I have been very pleased. Clear and concise communication, my questions receive clear responses. More

by Teachmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCafferty
Nov 08, 2023 -

Herb Chambers Lexus of Hingham responded

Marie, thanks for taking the time to share your experience so others can see what it's like to be a customer at Herb Chambers Lexus of Hingham. Love to hear kind words about our wonderful staff! We hope to serve you again soon.

November 07, 2023

Had my car in for 100,000. Mile service. Tom Maccafferty my service advisor was awesome dealing with this and some other issues! Very pleased and will be back! More

by da1798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that Tom and our team at Herb Chambers Lexus of Hingham were able to provide you with an awesome service experience! We appreciate your feedback and look forward to seeing you for any of your future automotive needs. Safe travels until then!

November 04, 2023

Very accommodating everyone was very friendly. Plus they did additional services while I was right there. Excellent. More

by Mb0606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Nov 06, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know you had an excellent experience at Herb Chambers Lexus of Hingham! It's great that our team could provide additional services during your visit. Thanks for the positive feedback!

November 03, 2023

Service Staff is excellent . But not happy with the car. Less than 10k miles and had 2 issues. Left door panel has been an issue and muffler detached causing noises More

by Tsd522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your feedback and are glad to know our service staff has been excellent. However, we're sorry to learn about the issues you've experienced with your car at Herb Chambers Lexus of Hingham. We'd like an opportunity to address these concerns - please feel free reach out so we can assist further! -Patrick Chahwan - General Manager - pchahwan@herbchambers.com

November 03, 2023

The dealer ship met or exceeded all expectations. They were very professional and did a great w More

by JBeaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mclee
Nov 03, 2023 -

Herb Chambers Lexus of Hingham responded

Thanks for the awesome review of Herb Chambers Lexus of Hingham!

November 03, 2023

Brought my car in for service. Service Mgr. explained the work that would be done, answered my questions and estimated the time to complete the work. Service was completed ahead More

by Robert_Helt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McLee
Nov 06, 2023 -

Herb Chambers Lexus of Hingham responded

Robert, it's great to know you had such a positive experience with our service team at Herb Chambers Lexus of Hingham. We're always here to provide top-notch service and answer any questions you may have. Thanks for the review!

November 01, 2023

Our buying experience was excellent, and our service experience today surpassed any of our expectations…excellent yet again! More

by mpmartin.michael
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
Nov 02, 2023 -

Herb Chambers Lexus of Hingham responded

Michael, we're delighted to know that your buying and service experiences at Herb Chambers Lexus of Hingham exceeded expectations. Thanks for sharing!

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