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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,438 Reviews

1,438 Reviews of Herb Chambers Lexus of Hingham - Service Center

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December 02, 2023

The customer service was outstanding, and the service was exactly what I was looking for. More

by baes_beheshti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for leaving Herb Chambers Lexus of Hingham a five-star review! We are elated to read that our customer service was outstanding. See you next time!

December 02, 2023

Great service experience and detailed explanations of repairs. TALISA was amazing! She made it easy and she was knowledgeable . More

by Ontime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TALISA
Dec 04, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that you had a great service experience with us at Herb Chambers Lexus of Hingham! It's wonderful to see that Talisa was able to assist and provide detailed explanations. Thanks for your feedback!

December 01, 2023

James provided great service in explaining work needed, and the video overview was helpful. Loaner car was easy and helped. Will return. More

by Mfq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Welch
Dec 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that you found the service and video overview helpful at Herb Chambers Lexus of Hingham. We strive to make every visit convenient for our customers, so it's great hearing about your positive experience with the loaner car too! We look forward to seeing you again soon. Safe travels!

November 30, 2023

The service is excellent and everyone is very friendly and accomodating. The facility is comfortable. I go out of my way to get my car serviced there. More

by Ld22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're happy to know that you find our service excellent and the team friendly at Herb Chambers Lexus of Hingham. Your willingness to go out of your way for us is greatly appreciated! Safe travels until we see you next time.

November 30, 2023

Tom and his team were great! I loved the video of what was done. Great. More

by Robin Crafts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Herb Chambers Lexus of Hingham responded

Robin, thanks so much for the 5-star review of Herb Chambers Lexus of Hingham! We'll make sure your kind words reach Tom.

November 30, 2023

Brought car in for Rim repair Was told the car was all set Picked it up and noticed nothing was done. Also car was not vacuumed or washed. More

by N.AVEDISSIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Dec 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're sorry to learn about your recent experience at Herb Chambers Lexus of Hingham. We strive for top-notch service and it seems we missed the mark this time around. Your feedback is valuable, and we'll ensure these issues are addressed promptly.

November 29, 2023

All employees from General Manager Patrick to delivery man Lou were pleasant, efficient, informed, polite and timely. I will purchase another Lexus from Chambers because of the excellent service that I r More

by DeeDee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Chahwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Herb Chambers Lexus of Hingham responded

It's great to know that Patrick, Lou, and the rest of our team at Herb Chambers Lexus of Hingham provided you with such a positive experience. We look forward to helping you with your next Lexus purchase!

November 29, 2023

Busy dealership but service is efficient and effective. Staff is professional. Waiting area is ply but could be wsrmwy. More

by surrey02563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Herb Chambers Lexus of Hingham responded

Thanks for the feedback! We're glad to know that you found our service at Herb Chambers Lexus of Hingham efficient and effective. We'll take your suggestion about the waiting area into consideration. We are always looking for ways to improve!

November 26, 2023

Excellent service. Kevin went out of his way to keep me informed about status, and got me a loyalty discount on the service. More

by Burnsrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Nov 27, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that Kevin provided excellent service and kept you informed throughout your visit at Herb Chambers Lexus of Hingham. Thanks for acknowledging his efforts, we appreciate it!

November 24, 2023

McKee was very professional and helpful. To my surprise, we wound up having some hearty laughs. Surprised only because he struck me as very serious, and indeed, he was serious about his jo More

by JazzDJ43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that you had a great experience with McKee at Herb Chambers Lexus of Hingham. We want our clients to enjoy their time here, so thanks for sharing your positive feedback!

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