Herb Chambers Lexus of Hingham - Service Center

Excellent service by pleasant and competent staff. Easy to access, excellent communication in a comfortable environment. Getting a little pricy though. Easy to access, excellent communication in a comfortable environment. Getting a little pricy though. More

The detail team is outstanding! ! Great value and highly recommended! Great job!!! I will be back! ! Great value and highly recommended! Great job!!! I will be back! More

As usual, received excellent service from this dealership. Went in for a complimentary preventative maintenance visit and decided to get ann oil change as well. Dealership was busy but they receiv dealership. Went in for a complimentary preventative maintenance visit and decided to get ann oil change as well. Dealership was busy but they received me on time and let me know how long things would take. I settled in to their comfortable customer service waiting area and let them do their thing. Service finished on time, settled up with a quick payment and conversation with my CS rep (Tom), and away I went in my freshly washed and properly maintained GX. Couldn’t ask for a better experience. Keep up the good work! More

The worst service I have ever experienced. My Rx350 2021 is still under warranty. I noticed there was a leak on the passenger side (water) when the AC was running. I call lexus and made a ap My Rx350 2021 is still under warranty. I noticed there was a leak on the passenger side (water) when the AC was running. I call lexus and made a appointment. I go in and sit down With Kevin and he talks about not to worry my insurance will cover everything it would cost me 8k to fix. And it could ne debris. Leaves ect. The got stuck in the vents that would cause this. He even mentioned a spider web could Block the AC module or something like that. But he first has to inspect the vehicle. Sounded suspicious. So anyways I leave the vehicle go home and google everything he said. To my surprise this has been going on since 2026 vehicle. And how so many people has the same issue and even said it cost 8k+ the same exact quote Kevin gave me before he even inspected my vehicle. Lexus knew about these issues since 2016 and never fixed them. Out of all the vehicle sold 20 percent have these issue. I called Corporate of Lexus to explain it to them. They took 1 week to get back to me. And they still had my vehicle. I was in a loaner. Kevin called everyday complaining did I decide to call my insurance company to make a claim? And complaining about me having the loaner. Like if I was going to keep the loaner. Since Kevin loves to talk so much and give more information then needed he proceeds to tell me that he talked to management about a simular situation like mines and what would happen if the owners decide not to get the car repaired with lexus. He said they would mark it in the system so if you ever trade in the vehicle or sold it. It would show up. In the ling Corporate said It was my fault that drove my care through debris lol. Yeah ok I drove my brand new lexus through a 5ft pile of leaves. And everyone since 2016 did same thing. Anyways had to go through my insurance to get fix. Pay the dectubable. Total 9k to change a hose and wash the carpet with mold Solution. A bunch of crooks. Then my car has scratches on it. Brought back and had them buff it out. Just be aware if this happens to you don't call lexus get it fix some where else. More

Herb Chambers Lexus of Hingham always does a smooth job of picking up my car for service and returning it to me. It is always washed, vacuumed and ready to go upon its return. I appreciate the professional of picking up my car for service and returning it to me. It is always washed, vacuumed and ready to go upon its return. I appreciate the professionalism of this company. More

Great dealership. Friendly people, comfortable waiting areas, usually good coffee! When your car is finished the work on it, all that they find that should be address Friendly people, comfortable waiting areas, usually good coffee! When your car is finished the work on it, all that they find that should be addressed in the future is explained and suggested Tom isgreat More

The service was great. Very thorough and professional!! I will definitely return to Herb Chambers Lexus in Hingham and refer people to them. Very thorough and professional!! I will definitely return to Herb Chambers Lexus in Hingham and refer people to them. More

Efficient and explained what would be done with my car. Patiently listened to my questions and answered all questions Patiently listened to my questions and answered all questions More

I am very satisfied with the service center, everyone has been very helpful and has a nice waiting area. been very helpful and has a nice waiting area. More

Was able to get appointment for service of my vehicle within one day. Jim Welch, service rep, was very professional and gave me great service. within one day. Jim Welch, service rep, was very professional and gave me great service. More