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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,408 Reviews
Call Service Center (781) 210-5200

1,408 Reviews of Herb Chambers Lexus of Hingham - Service Center

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September 03, 2023

A very pleasant way to spend an hour or so while getting my Lexus good service More

by janecbradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Herb Chambers Lexus of Hingham responded

We are happy to hear from you, Jane! Thank you for choosing Herb Chambers Lexus of Hingham and for sharing your experience. Drive safely until we see you again!

September 02, 2023

I was disappointed for the last two services i have them service my car like before. More

by tonyrmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas McCafferty
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2023 -

Herb Chambers Lexus of Hingham responded

I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please reach out to me at your earliest convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

September 02, 2023

His services are good he has good communication skills and takes his time to explain. Was delighted to have him as my vehicle advisor. More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Chan
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Sep 05, 2023 -

Herb Chambers Lexus of Hingham responded

Betty, we're glad to know you had a positive experience with our team at Herb Chambers Lexus of Hingham. We always aim for clear communication and thorough explanations. Thanks for your feedback!

September 01, 2023

Great experience at this dealership, from beginning to end. Service was quick and efficient. Everyone was helpful and polite. No one tried to push anything. It was really a pleasant experience. More

by Eugeniapapa13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cagdas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know you had a great experience at Herb Chambers Lexus of Hingham. Our team always aims for efficient and helpful service without any pressure. Thanks for the positive feedback!

August 31, 2023

Lexus of Hingham is the best Lexus dealership and service center I have interacted with. I always leave satisfied. I must mention that Eric Castillo has significantly enhanced the focus on customer experienc More

by hakim.lakhani@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Salvador
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Aug 31, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that you had a great experience at Herb Chambers Lexus of Hingham, Hakim! It's wonderful that Eric and Lauren could demonstrate our commitment to customer service. We look forward to your next visit!

August 31, 2023

Lexus of Hingham can not service their customers to the best of their abilities. What is going on? You need to be better and do better!!! More

by Gsabban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're sorry to read about your experience and we appreciate you bringing this to our attention. We strive for excellence in all aspects of our service, so it's disappointing that we didn't meet those expectations here. I'd like the opportunity to discuss this further with you - please reach out at your earliest convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

August 31, 2023

Very professional and customer service oriented staff. Excellent communication re: status of work & consistent on time completion. Always feel like my vehicle is being maintained by highly competent techn More

by GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
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Sep 01, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your kind words! Our team at Herb Chambers Lexus of Hingham is dedicated to providing top-notch service, and we're glad it shows. Thanks for trusting us with the maintenance of your vehicle. See you next time!

August 30, 2023

Good customer service. We were just concerned that we brought our concern on the leak from the sun roof last time and yet it continued to leak and now cost a lot more to re More

by rp
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas mccaferty, Kevin Chan
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Aug 31, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your feedback and apologize for the inconvenience you've experienced with the sunroof. We strive to provide top-notch service at Herb Chambers Lexus of Hingham, so we'll look into this matter further. Thank you for bringing it to our attention, and please feel free to reach out to us at your earliest convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

August 29, 2023

My car was serviced for 10,000 mile check up. Everything went smoothly. No problems. More

by ncpayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We appreciate your support and hope to see you back at Herb Chambers Lexus of Hingham!

August 25, 2023

Extremely polite, fast and excellent service. That is exactly why you by a Lexus. This was the first service on my car and very impressive. More

by Lpierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Aug 28, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that your first service experience with us at Herb Chambers Lexus of Hingham was exceptional! We strive for excellent and speedy service. Thanks for trusting us with your business!

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