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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,408 Reviews

1,408 Reviews of Herb Chambers Lexus of Hingham - Service Center

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August 25, 2023

Always have a great experience with the service department. Very knowledgeable and friendly staff, always receive a clean vehicle when service is complete. More

by larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

larry responded

Great service

Aug 28, 2023 -

Herb Chambers Lexus of Hingham responded

We really appreciate your great review, Larry! Thank you for choosing Herb Chambers Lexus of Hingham and for sharing your experience. Drive safely until we see you again!

August 24, 2023

Tom is one of the best service team members I have had the pleasure of working with. I’ve been going to Hingham Lexus for about 7 years now and he keeps me informed, tells me honestly what needs attentio More

by Pbean550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to know that Tom has been providing you with top-notch service at Herb Chambers Lexus of Hingham for the past 7 years! It's important to us that our customers are well-informed and feel comfortable. Thanks for your continued support, we appreciate it!

August 19, 2023

Enjoy working with Tom. He’s very responsive and professional. Dealership takes great care of my car More

by Colby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing a great review, Colby! We are happy to hear that Tom and the team made it a positive experience. Safe travels from all of us at Herb Chambers Lexus of Hingham!

August 18, 2023

I brought my car in with an issue I couldn’t fix myself. They took care the issue. It was great!! More

by Jajloiselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you again down the road!

August 18, 2023

I had a nice experience at the dealership service department today. I was treated with promptly and professionally attention by staff upon my arrival. I had a personal problem which was not service r More

by johnhourihan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Melgarejo, Kevin Chan
Aug 18, 2023 -

Herb Chambers Lexus of Hingham responded

John, we're so glad to know that Talisa and Jimmy were able to assist you with your issue at Herb Chambers Lexus of Hingham. We appreciate the kind words about our team's promptness and professionalism and hope to see you back!

August 17, 2023

Everything great. We were late due to traffic and they were so accommodating. Always pleasant and helpful. More

by namalarsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Salvado
Aug 18, 2023 -

Herb Chambers Lexus of Hingham responded

Thanks for choosing Herb Chambers Lexus of Hingham! We are always happy to accommodate you and ensure you receive top-notch service. Until next time, take care!

August 14, 2023

I appreciate the advice and feedback from the knowledgeable reps like Kevin. The car wash feature after a service is also great . More

by suzime
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Aug 15, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We are thrilled to hear that you had such a successful experience working with Kevin. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Hingham!

August 14, 2023

I have been going to Lexus of Hingham for 6 years now and have always had a positive experience, everyone is friendly and helpful, especially Tom McCafferty who has been my regular service consultant. I cont More

by Ld22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Herb Chambers Lexus of Hingham responded

We're so pleased to know that you've had consistently positive experiences with Tom and our team at Herb Chambers Lexus of Hingham. Your loyalty and trust in our service is greatly appreciated! Safe travels on your journeys to see us - we look forward to many more years together!

August 12, 2023

Cordial employees, My service consultant knowledgeable about my service issue. He explained my issue clearly and the repair required. More

by Mrelm590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know our team at Herb Chambers Lexus of Hingham was able to provide you with a clear explanation and solution for your service issue. Thanks for the positive review!

August 12, 2023

Battery replaced. Cover to battery off. Asked 2x to have reinstalled. Was not done. No attention to details. More

by jandl
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Telisa
Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

We apologize for the oversight regarding your battery cover. We appreciate you bringing this to our attention and would like to make sure that this issue is resolved. Please reach out to me at your convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

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