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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,441 Reviews

1,441 Reviews of Herb Chambers Lexus of Hingham - Service Center

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August 30, 2023

Good customer service. We were just concerned that we brought our concern on the leak from the sun roof last time and yet it continued to leak and now cost a lot more to re More

by rp
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas mccaferty, Kevin Chan
Aug 31, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your feedback and apologize for the inconvenience you've experienced with the sunroof. We strive to provide top-notch service at Herb Chambers Lexus of Hingham, so we'll look into this matter further. Thank you for bringing it to our attention, and please feel free to reach out to us at your earliest convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

August 29, 2023

My car was serviced for 10,000 mile check up. Everything went smoothly. No problems. More

by ncpayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We appreciate your support and hope to see you back at Herb Chambers Lexus of Hingham!

August 25, 2023

Always have a great experience with the service department. Very knowledgeable and friendly staff, always receive a clean vehicle when service is complete. More

by larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

larry responded

Great service

Aug 28, 2023 -

Herb Chambers Lexus of Hingham responded

We really appreciate your great review, Larry! Thank you for choosing Herb Chambers Lexus of Hingham and for sharing your experience. Drive safely until we see you again!

August 25, 2023

Extremely polite, fast and excellent service. That is exactly why you by a Lexus. This was the first service on my car and very impressive. More

by Lpierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Aug 28, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that your first service experience with us at Herb Chambers Lexus of Hingham was exceptional! We strive for excellent and speedy service. Thanks for trusting us with your business!

August 24, 2023

Tom is one of the best service team members I have had the pleasure of working with. I’ve been going to Hingham Lexus for about 7 years now and he keeps me informed, tells me honestly what needs attentio More

by Pbean550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to know that Tom has been providing you with top-notch service at Herb Chambers Lexus of Hingham for the past 7 years! It's important to us that our customers are well-informed and feel comfortable. Thanks for your continued support, we appreciate it!

August 19, 2023

Enjoy working with Tom. He’s very responsive and professional. Dealership takes great care of my car More

by Colby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing a great review, Colby! We are happy to hear that Tom and the team made it a positive experience. Safe travels from all of us at Herb Chambers Lexus of Hingham!

August 18, 2023

I had a nice experience at the dealership service department today. I was treated with promptly and professionally attention by staff upon my arrival. I had a personal problem which was not service r More

by johnhourihan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Melgarejo, Kevin Chan
Aug 18, 2023 -

Herb Chambers Lexus of Hingham responded

John, we're so glad to know that Talisa and Jimmy were able to assist you with your issue at Herb Chambers Lexus of Hingham. We appreciate the kind words about our team's promptness and professionalism and hope to see you back!

August 18, 2023

I brought my car in with an issue I couldn’t fix myself. They took care the issue. It was great!! More

by Jajloiselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you again down the road!

August 17, 2023

Everything great. We were late due to traffic and they were so accommodating. Always pleasant and helpful. More

by namalarsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Salvado
Aug 18, 2023 -

Herb Chambers Lexus of Hingham responded

Thanks for choosing Herb Chambers Lexus of Hingham! We are always happy to accommodate you and ensure you receive top-notch service. Until next time, take care!

August 14, 2023

I appreciate the advice and feedback from the knowledgeable reps like Kevin. The car wash feature after a service is also great . More

by suzime
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
Aug 15, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We are thrilled to hear that you had such a successful experience working with Kevin. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Hingham!

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