Herb Chambers Lexus of Hingham - Service Center

I had an appointment on Tuesday at 8 AM at Lexus of Hingham. Cheryl Springst was very helpful in explaining the cost of four new tires and the associated with mounting and balancing. Upon reviewing the Hingham. Cheryl Springst was very helpful in explaining the cost of four new tires and the associated with mounting and balancing. Upon reviewing the bill that evening I was charged TWICE as much as she had quoted me during our discussion. When I called back on Wednesday morning I was told she was off that day. When I called back at 9:30 AM today I was told she no longer worked at Lexus. I then spoke to Eric who basically told me the information given to me by Cheryl on Tuesday: " Was a miscommunication." I am extremely disappointed with the answers provided to me by the service department and will consider other options for service to both of our Lexus vehicles in the future. I was overcharged approximately $170.00 and question the integrity of the location. More

Service consultant Tom McCafferty provided thorough, detailed, excellent services. All services and issues were fully and satisfactorily completed. detailed, excellent services. All services and issues were fully and satisfactorily completed. More

Very efficient, clean and attentive to the customers needs Kevin was a pleasure to work with needs Kevin was a pleasure to work with More

Excellent service, communication and finished the work on my car when they said they would. my car when they said they would. More

Easy to make appointment. Greeted immediately.Comfortable wait..Car all nice and shiny when dealer done! Greeted immediately.Comfortable wait..Car all nice and shiny when dealer done! More

Clean and everyone was extremely helpful and personable. My car was done in a timely fashion My car was done in a timely fashion More

Service is good and quick- cafe area need to be upgrade, people spend fortune there, at least they deserve good breakfast people spend fortune there, at least they deserve good breakfast More

Always a pleasure working with Kevin when my RX F-Sport needs service. I appreciate the excellent and quick service! needs service. I appreciate the excellent and quick service! More

Thomas was very accommodating and excellent service with excellent knowledge the whole experience was very easy excellent knowledge the whole experience was very easy More

I have always had very good service with Lexus of Hingham. They are very professional and are not pushy Hingham. They are very professional and are not pushy More