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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,401 Reviews

1,401 Reviews of Herb Chambers Lexus of Hingham - Service Center

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March 10, 2022

It all started on Sunday! Me and Marcus and some friends had a nice launch and it happened that we were talking about cars, and i told him i was looking for one. He immediatel More

by Jonathanyasmin1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Karam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for your feedback. It's great to see that you had a seamless experience here at Herb Chambers Lexus of Hingham, thanks to Marcus' help! We appreciate your business and kind words.

March 08, 2022

I went to go to have an oil change and Kevin was able to help me with this. More

by morankathleen7@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Seekins
Mar 08, 2022 -

Herb Chambers Lexus of Hingham responded

Kathleen, we're glad we were able to accommodate you for service and get you swiftly back on the road! Thank you for taking a moment to share some positive feedback about your experience with Kevin and the Herb Chambers Lexus of Hingham team, and we wish you safe travels until we see you next!

March 07, 2022

Kevin always does an excellent job. He is very thorough and detailed. He expedited my service and it was completed ahead of schedule. Kevin went over my device report in detail. He is a More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Herb Chambers Lexus of Hingham responded

Dave, thank you for the great review! We are thrilled to hear that Kevin delivered such an outstanding service experience. Drive safely, and we hope to earn your business again at Herb Chambers Lexus of Hingham!

March 05, 2022

I felt that there were miscommunication I wanted a piece ordered I had to go back More

by Lolmartinebrazier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
Mar 07, 2022 -

Herb Chambers Lexus of Hingham responded

I apologize for any lack of communication on behalf of my team. We strive to deliver a seamless and accommodating experience for our guests, and it is disappointing to see that we left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

March 04, 2022

They’re awesome. the gentleman who took my car in remember me by name Tom is a great guy. More

by Bowza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Herb Chambers Lexus of Hingham responded

We are thrilled that you had such a great time working with Tom and the team! Thank you for choosing Herb Chambers Lexus of Hingham for your service needs, we look forward to welcoming you back next time.

March 02, 2022

It's always been a good experience at your dealer ship. Jonathan is as good as it gets. More

by roderickparker101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Mar 02, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for your committed business. We're pleased you loved working with Jonathan. See you next time here at Herb Chambers Lexus of Hingham!

March 02, 2022

Excellent service, timely and cost efficient. John, service rep details of work and car status! He even provided a Groupon to even lower the cost! More

by louisbwilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
Mar 02, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We're glad that you found John to be timely and effective. See you next time you need us here at Herb Chambers Lexus of Hingham.

March 02, 2022

Everyone at the dealership is helpful and courteous. Kevin is always ready to help and goes above and beyond for the customer. More

by gracekeenan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Herb Chambers Lexus of Hingham responded

This is awesome feedback to receive. We're pleased that our team was equally helpful as they were courteous. Thanks again, from the Herb Chambers Lexus of Hingham team.

March 02, 2022

Tom has always been very attentive to our needs a great asset to your company. More

by tesspanizales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Herb Chambers Lexus of Hingham responded

Thank you for the review and trust in Tom to take care of your vehicle. The Herb Chambers Lexus of Hingham crew appreciates it!

March 02, 2022

It was a great first checkup on my car. All the staff was welcoming. Lauren took time to answer my questions and made sure the technician was aware of my concerns. Wonderful visit. Clean a More

by Annie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Salvador
Mar 02, 2022 -

Herb Chambers Lexus of Hingham responded

Annie, thank you for leaving this review! We are glad to see that Lauren was great to work with. We are pleased to have been so helpful!

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