Herb Connolly Chevrolet

Herb Connolly Chevrolet Framingham Beware of service manager Jay and service rep Joie Mullen – deceptive and unprofessional conduct I bought a brand new 2025 Chevy Silverado 2500 last February direct manager Jay and service rep Joie Mullen – deceptive and unprofessional conduct I bought a brand new 2025 Chevy Silverado 2500 last February directly from Herb Connolly Chevrolet Framingham and, at the same time, purchased a brand new Fisher XV2 plow through this dealership for about $12,000, including their installation. In hindsight, I should have purchased the plow directly from Fisher, but I relied on the dealership’s representations. The salesman, Joao Demarchi, and the finance manager I worked with both told me that if there were any issues, everything would be covered under warranty. I drove the truck home and did not use the plow until January 26th, which was a major snow day. I own two businesses and normally handle plowing ourselves. After less than four hours of light use at the first location, the plow’s lifting mechanism completely stopped working. We didn’t even make it to the second location. This was especially disappointing because I was told this was Fisher’s most powerful and reliable plow. The truck had to be towed in because the plow failure made it unusable. When I brought it in, I was told that just to diagnose the plow would cost $250 per hour, despite being told the plow and installation were covered under warranty. I spoke with service rep Joie Mullen, who denied that any warranty applied and refused to assist unless I agreed to pay out of pocket. I went in person the following morning to try to resolve this. Again, I was told nothing would be done unless I paid the $250 per hour diagnostic rate. At this point, I was without my primary work vehicle and had to rely on my brother’s accessible van to get to work. I explained that Fisher provides a two-year manufacturer warranty and that, under Massachusetts law, this product should be covered by the implied warranty of merchantability, since it failed to perform its basic function after only a few hours of use. I asked for the issue to be handled properly rather than escalating the matter further. I was dismissed and given no meaningful help. Eventually, I spoke with General Manager Brendon Connolly, who actually listened to what happened. To his credit, he stepped in immediately and said he would take care of the situation and ensure the issue was resolved. Only after the GM intervened did the service manager Jay become cooperative. This should not require escalation to the GM for a brand-new product that failed almost immediately. Even after approval to fix it, the dealership took nearly three weeks to complete the repair. For almost two weeks, there was no progress at all. I had to repeatedly call, text, and show up in person just to get basic updates. During this time, my truck and plow were sitting there unusable, which directly impacted my work. Overall, this experience was extremely frustrating and unprofessional. If not for the GM stepping in, this would not have been resolved. I will not be doing business with this dealership again and would strongly recommend others be cautious when dealing with their service department. More

Aeryn took very good care of me as usual. Got me right in and out. Got me right in and out. More

I had a tire rotation, but they did not correct thier inflation after the rotation. As a result all four tires are in need of air, and two are in the RED condition. Because it is a 40 mile round trip, inflation after the rotation. As a result all four tires are in need of air, and two are in the RED condition. Because it is a 40 mile round trip, I will have to correct the situation at a local friendly garage. More

This was my first time at Herb Connolly and it was an impressive experience. From ease of scheduling online to the professionalism of the staff (Aeryn Kiewicz was my rep) to quotes provided on handheld impressive experience. From ease of scheduling online to the professionalism of the staff (Aeryn Kiewicz was my rep) to quotes provided on handheld devices to the waiting area which had a separate room which made it easier to get work done, everything about the experience was fantastic. Aeryn also did a great job of following up proactively a few days later with a quote for a replacement part that my vehicle needs. More

Excellent customer service experience! Mon Sept 11 called Sarah Hersee to schedule LOF, Tire rotation & State Inspection. Sarah scheduled me for 10:15 am Wed Sept 12. Joie Mullen, our trus Mon Sept 11 called Sarah Hersee to schedule LOF, Tire rotation & State Inspection. Sarah scheduled me for 10:15 am Wed Sept 12. Joie Mullen, our trusted service adviser, informed me the State Multipoint Inspection revealed front brakes/pads/rotors needed to be replaced which was completed that day! Joie found the front tire had a leak coming from the rim and resealed the tire to the rim. The right front tire needing to be resealed shows the attention to detail Joie’s team shows. Years when I was on the road flying out Sunday night and returning Friday night Herb Connolly Chevrolet always help my wife care for our two cars in a way that made her safe and secure. Trusted service advisors, e.g. Joie Mullen, is the major reason for our dealership selection and continued patronage. Joie is our current service contact with at this dealership and has been extremely helpful. Always feel when I leave the dealership that the service was performed correctly and Service Advisors, e.g. Joie Mullen pay personnel attention to every service detail. Joie is truly a credit to the Herb Connolly dealership. Jason Martin, Service Manager, is exceptional! After the sale service is the key! More

Subpar Service Poor Pricing, was warned but went anyway, significantly better options at any other dealer. significantly better options at any other dealer. More

We have been repeat customers at this dealership. Once again we found ourselves in need of a car and came back here for another. Lucas Satler was our salesman. He was professional, kind and patie Once again we found ourselves in need of a car and came back here for another. Lucas Satler was our salesman. He was professional, kind and patient with all our wants and needs. In fact after we bought the car, we returned it the next day as my wife felt she could not keep it without a power seat on the drivers side. We asked if the seat could be modified but it could not. Lucas noticed the truck dropping off more new Trax and found the solution by putting us in a more upgraded model. We were so thrilled to get one that would handle our needs. The entire team at Herb Connolly Chevrolet went out of their way to make us happy. Thank you all! We will be back sometime for the next Chevy! Mel and Mary D More

Bought my second Trax from John for my family. Makes the transaction simple and transparent Makes the transaction simple and transparent More

Knowledgeable and help me find the right vehicle. Upfront and the process was easy and fast! Upfront and the process was easy and fast! More

How this dealership is still in business is beyond me. I had a trade in assessment completed on Cars.Com and it routed me to a response from Herb Connolly Chevrolet. Cars.com stated that the dealer would I had a trade in assessment completed on Cars.Com and it routed me to a response from Herb Connolly Chevrolet. Cars.com stated that the dealer would reach out. They didn't. For my own sanity check I went to the Herb Connolly Chevrolet website and completed the "Value your Trade" link which given the same specs and details got them to make an offer on the same exact vehicle for 5K less than from cars.com. So I would strongly recommend people shop around and make sure they aren't taken advantage of. More