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Herb Connolly Chevrolet
Framingham, MA
1,411 Reviews
Herb Connolly Automotive Group has been serving the greater Boston area for over 90 years! As one of America's oldest, continuously family owned automobile dealerships in the country, we are proud to be a customer recommended establishment that always exceeds expectations to provide a fantastic car buying experience. For more information on the history of our store click here!
Our extensive inventory in our three locations, Acura, Hyundai, and Chevrolet, make the best brands and vehicles available no matter what type of vehicle you are seeking. Our friendly staff members are approachable, knowledgeable, and enthusiastic, and make it their job to ensure that car shopping with us is pleasant and enjoyable.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
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Showing 1,411 reviews
October 12, 2016
Reneged on Kelly Blue Book cash offer I had a "guaranteed" offer for my 2012 Mercedes SL63 AMG through the Kelly Blue Book program. I received an email from Herb Connolly Chevrolet inviti I had a "guaranteed" offer for my 2012 Mercedes SL63 AMG through the Kelly Blue Book program. I received an email from Herb Connolly Chevrolet inviting me to bring the car in and complete the transaction. The car is absolutely immaculate and 100% as represented when I submitted the information for Kelly Blue Book to process the offer. (In fact, the mileage is actually not even quite the 12,000 that I provided to Kelly for the offer). Well, I brought the car in today and they wouldn't honor the offer and instead, offered $61,000. No explanation; just an arrogant "take it or leave it" attitude. This is classic bait and switch and I've filed a complaint with Kelly Blue Book, who said that their Corporate Affairs Department would investigate. The dealer is going to take the position that the offer is contingent on an inspection of the car and confirmation that the information provided on the questionnaire was consistent with the actual condition of the car. That's a perfectly reasonable position as I wouldn't expect anyone to be held to an offer without actually seeing the car and performing this verification. In this case, Carter Hastings from Herb Connolly performed a perfunctory inspection of the interior and the only issue he found was a barely perceptible hairline scratch in any otherwise showroom finish exterior and interior. This hairline scratch could not possibly result in a $4,000 reduction in the value of the car. This dealer was obviously looking for some pretense to lower the offering price. In fact, when I spoke with Kelly Blue Book yesterday following this incident, they pointed out that this type of nitpicky defect-finding is not consistent with the intent of this program. The actions of Herb Connolly demonstrated extremely bad faith. These are not honest folks and I strongly urge others to avoid dealing with them. More
by Angry_customer
Employees Worked With
Rodrigo Roa, Carter Hastings
October 08, 2016
Very easy to work with. Sales agent John Gould was superb. My sales team (Salesman John Gould, Sales Manager Rodrifo Roa and Finance Manager Vinny Romano) all worked together to get to a fair deal. No high pr My sales team (Salesman John Gould, Sales Manager Rodrifo Roa and Finance Manager Vinny Romano) all worked together to get to a fair deal. No high pressure sales tactics. More
by Otis
Employees Worked With
Vinny Romano, Rodrigo Roa, John Gould
October 03, 2016
Superb customer service Lou Bove was our sales person. Outstanding knowledge, worked hard to make us the absolutely best deal possible in our purchase of a new 2016 Tahoe. Lou Bove was our sales person. Outstanding knowledge, worked hard to make us the absolutely best deal possible in our purchase of a new 2016 Tahoe. Lou and the Herb Connolly have our highest recommendation as a customer-oriented dealership and a thoroughly professional and most personable sales rep. A totally positive experience. More
by cjmsail
Employees Worked With
Brian England, Lou Bove
September 29, 2016
Service Review I am an owner of 2 2010 Chevrolet Traverses. I have taken both vehicles to Herb Connolly since I purchased them in March and June of 2010. The servi I am an owner of 2 2010 Chevrolet Traverses. I have taken both vehicles to Herb Connolly since I purchased them in March and June of 2010. The service has been exemplary. Jay is my dedicated service manager and he goes above and beyond in making things easier for me when my SUVs need service. I highly recommend this service department. More
by Teegan
Employees Worked With
Jay
September 12, 2016
Such wonderful service Our salesman, Lou Bove, was so generous with his time in tracking down just the right Chevy Impala for us. He got us all the features we wanted and n Our salesman, Lou Bove, was so generous with his time in tracking down just the right Chevy Impala for us. He got us all the features we wanted and needed, and the car was able to qualify for the 16% discount at the end of the year. We have purchased 3 previous vehicles from Lou, and can't thank him enough for all his help. More
by Mary01701
Employees Worked With
Lou Bove
August 15, 2016
Great service over the years I have bought 7 trucks total between my business and personal. And have never had anything bad to say. Great staff great prices wouldn't go anywhere e I have bought 7 trucks total between my business and personal. And have never had anything bad to say. Great staff great prices wouldn't go anywhere else. Speak with John goslow in sales on your next purchase great guy to work with More
by Hemlocklandscape
Employees Worked With
Rodrigo Roa, John Goslow, Carter Hastings, Rodrigo Peralta
August 13, 2016
Wonderful! We were in need of a Truck and Lou Bove and Rodrigo Roa were great to work with. They helped us get the vehicle we needed. It was wonderful to be able We were in need of a Truck and Lou Bove and Rodrigo Roa were great to work with. They helped us get the vehicle we needed. It was wonderful to be able to buy a new truck. More
by The Forgets
Employees Worked With
Rodrigo Roa, Lou Bove
August 06, 2016
Our experience was a pleasant one We were looking for a new vehicle for awhile. Went to Herb Connolly and our salesman was John Gould. Very happy with dealing with him. John was very We were looking for a new vehicle for awhile. Went to Herb Connolly and our salesman was John Gould. Very happy with dealing with him. John was very helpful and knowledgeable. Answered our questions and mainly fit us in a new beautiful truck. He was not pushy yet very informative. We would recommend John Gould and Herb Connolly Chevrolet to anyone buying a new vehicle. More
by colorado16
Employees Worked With
John Gould
July 26, 2016
Appointment for check engine light Edit: the dealer has made great effort to apologize for this incident. I appreciate their attention and apology. I made an appointment online to Edit: the dealer has made great effort to apologize for this incident. I appreciate their attention and apology. I made an appointment online to have diagnostics run on my check engine light. I drive there and they, of course, can't find it. I show them my email that shows them I have an appointment. The guy finally says he will look at it, in 2.5 hours. He shows me a stack of papers and says "I have to do these first." I had my two small children with me. I don't have time to spend hours at a dealership. I have children and this is why I made an appointment. What is the point of scheduling appointments if they mean nothing. I called another dealership who not only took my car, but gave me a ride home so I could wait there since I didn't have an appointment. They Had my car evaluated and fixed within 2 hours. More
by BusyMom
Employees Worked With
John Concetti
July 25, 2016
Wasted my Saturday! Inconsiderate! On Saturday Sunny and 92 degrees, I called the dealership at 1:00pm to make sure they had a used truck, that I was interested still available. Th On Saturday Sunny and 92 degrees, I called the dealership at 1:00pm to make sure they had a used truck, that I was interested still available. The girl put me on hold and after a few mins told me YES. I left from another state with my wife and son. After about an hour get to the dealership, I spotted the vehicle and went to look at it and on the dashboard was a sold sign. I then went and was helped by a salesperson who was there only a month and had to keep going back and forth communicating through the Sales Manager. I asked when it was sold and she said probably yesterday???? Even with the truck sold she came with a sheet and was only worried about what kind of payment I was interested in. ARE YOU KIDDING ME! More
by Dave6698
Employees Worked With
New Girl
