Herb Connolly Chevrolet

WORTH THE READ IF YOURE NOT A"PICK UP DROP OFF SITUATION" Ok so I don't know it this was just me, just because I was a young girl, because I don't know much about cars, or because I was going in to have thi Ok so I don't know it this was just me, just because I was a young girl, because I don't know much about cars, or because I was going in to have things fixed that weren't making them any profit, Or simply they were just really busy. I hope none of those, but I have NEVER had customer experience so horrible, not just car dealerships, just anywhere, I have never posted a review, or complained about anything before, But this is my experience and it was very real, and very rude, and I could not hold my tongue like I usually do. I got a phone call from GM because I had received my letter in the mail about the recalls on my car. I spoke to a man who informed me he would call Herb Connolly And explain to them that I chose them to repair my recalls, that they can help me get a rental car of no charge, and that I have a power trained warranty on the engine and transmission, (The light was on) and that they can have a look at those, again free of charge. This all sounded great! Until I spoke to Mr. Justin Brown. At first it all sounded great. He said he ordered the parts and they should be there within the next few weeks. I then said ok, GM told me I was able to have the dealership set me up with a rental car. He told me that "We don't do rental cars, and yours doesn't need one because to fix these recalls it only takes a couple hours." Well that made no sense to me, because now I am going to spend extra time driving a dangerous car? and GM told me otherwise? Well I later found out at another dealership that they were supposed to call a rental place for me and set it all up through their dealership(this also according to GM) but all this time I just thought that I couldn't get a rental. So borrowing others cars, and relying on others for rides was a hassle, but less than dealing with this place. I said, alright, no issue (Again, didn't want to be a bad customer) however my check engine light is on and GM informed me I have a power trained warranty to have them looked at, again free of charge. His response? "Heh, well I don't know who at GM told you that, but they are wrong. and if we did inspect it, it would cost you over $100" ...Well I could have done without the chuckle, but the statement itself made me realize I made the wrong dealership decision. So I was then told I would get a call when the parts were in. The time couldn't even be taken to double check about what I had told him? Why had he been acting like he didn't even speak with GM? Too busy? Not important? or just easier to get my car in and out, do the least amount of customer service possible, and then its over. So then I CALLED GM again to make sure I wasn't crazy, and turns out nothing they told me had changed. and when I asked if they had told Herb Connolly, they said yes. I was just so upset at the way I was spoken too and treated at this point, I asked GM if I could switch places, but the parts were on their way, so I couldn't. So a few days later I get a call from Justin, asking if I had gotten a rental. I said no because you had told me you don't do that, so I assumed I couldn't get one. I explained to him first phone call that I had never had this happen and need to know specific things I need to so, and what they do. So THEN he decides to tell me that I can go get a rental and have them bill GM or their dealership, something like that. Honestly I was just done. I didn't even care and said, "Well parts will be here soon enough, ill just deal, but please look into that warranty, because my light is on still for the engine, and GM twice assured me I was correct." He said ok. So about a month after I called I finally get a call saying parts are in, Call back to set up an appointment. Well I had medical issues for about a week was unable to get in touch with them. so then after the last voicemail from Justin stating" we have tried to reach you a million times." (very professional) I called and explained and set up an appointment to have my car finally serviced. When I dropped it off and got to meet Justin, I don't even think he had time to shake my hand. he got my paperwork, handed it to a nice young man and told me " This man will take car of you,Have a nice day." I then asked this nice young man if he can check out my engine and transmission while they were fixing the recalls, and he said, sure, no problem. The next day when I picked up my car, the ONLY thing that had been done were the fixed recalls. After Being told I was wrong, After Being Talked down too, After asking 3 different times to have something looked at that wasn't, After everything, I was just so disgusted, I went to another dealership, closer to my house in fact. They told me I wasn't the first person to have these issues with Herb Connolly, and that they would inspect my car, and bill GM (the way it should have been.) and then also let me know what was covered and what wasn't (Again, the way it should have been) I Still Cant Believe This Dealership. Never again will I go here, or tell others too. Which stinks because a lot of friends I know are looking for cars right about now. More

Great Experience! John Gould was very easy going and extremely helpful! I will definitely be back to see John and recommend him to friends and family. Lisa D John Gould was very easy going and extremely helpful! I will definitely be back to see John and recommend him to friends and family. Lisa D More

Felipe I'm really happy with everything. They was nice , very efficient. Felipe was great sells men. He gave as all the attention. Also I like to thank every I'm really happy with everything. They was nice , very efficient. Felipe was great sells men. He gave as all the attention. Also I like to thank everyone for the great service. More

Excellent from start to finish I found a very limited production vehicle on line at Herb Connolly Chevrolet. After contacting them I was responded to promptly by Lou Bove the inter I found a very limited production vehicle on line at Herb Connolly Chevrolet. After contacting them I was responded to promptly by Lou Bove the internet manager. After reading great reviews about Lou I asked if he could stay involved in the transaction which he did. I had many questions and details to be addressed throughout the sale process and Lou handled everything to my complete satisfaction. I live more than an hour away from the dealership and Lou sent a driver to pick me up the day I took delivery. Rodrigo Roa the general sales manager sharpened his pencil too make the pricing acceptable. Carter Hastings the used vehicle manager made sure all reconditioning required for certification was done correctly in a timely manner. Buying a used car has a lot of moving parts to the puzzle and this puzzle resulted in a great car, at a great price from great people! More

Great Experience with purcahsing my new truck Purchased my new truck from them in June. They searched for the exact truck i wanted and were willing to go the extra mile to get the sale. Everyone w Purchased my new truck from them in June. They searched for the exact truck i wanted and were willing to go the extra mile to get the sale. Everyone was pleasant to deal with and very professional. Lou was exceptionally professional and seemed like an all around good guy. I would definitely buy here again, Even though they aren't the closest dealer to me, I intended to return for service, since i am anticipating the same level of great service in their service bay. More

Great experience I happened upon this dealership by accident, but I had a great experience! They made everything quick, easy, and painless. I would highly recommend th I happened upon this dealership by accident, but I had a great experience! They made everything quick, easy, and painless. I would highly recommend them. More

Perfect I purchased a 2015 Tahoe last month. Just want to let everyone know these people at Herb Connolly Chevy not only exceeded my expectations but handled I purchased a 2015 Tahoe last month. Just want to let everyone know these people at Herb Connolly Chevy not only exceeded my expectations but handled a potentially frustrating situation for me with professionalism and patience. I won't bore everyone with details but the treatment I received at this place was incredible. I have purchased 6 vehicles in 12 years at Herb Connolly and this last experience was eye opening for me. These people with stop at nothing to make a good customer happy. They really did right by me and I thank you all very much. Richard S. Natick, Ma More

Service Work As always the service department was very accommodating and efficient. The work performed was completed on time and with no inconvenience to my schedu As always the service department was very accommodating and efficient. The work performed was completed on time and with no inconvenience to my schedule. As always appreciate the service. More

Good experience The dealer is good and has a lower price. The service here is good and the employee here are nice. I had a enjoyable deal here. The dealer is good and has a lower price. The service here is good and the employee here are nice. I had a enjoyable deal here. More