Heritage Cadillac

Took 3 visits to provide the correct repair! But miraculously all items disappeared even though they found no problems because the lemon law was about to kick in. Untrustworthy. But miraculously all items disappeared even though they found no problems because the lemon law was about to kick in. Untrustworthy. More

I am delighted to provide my genuine review of Tom at Heritage Cadillac. Tom possesses exceptional knowledge and demonstrates in-depth expertise regarding the vehicles he sells. He facilitated a test dri Heritage Cadillac. Tom possesses exceptional knowledge and demonstrates in-depth expertise regarding the vehicles he sells. He facilitated a test drive, and I returned with a significantly enhanced understanding of Cadillac, having gained substantial knowledge that day. Although I did not make a purchase at that time, Tom remained pleasant and composed, showcasing impressive sales acumen. Consequently, I returned three months later and purchased an XT4. Tom's communication skills are exceptional, and he does not exert pressure. Instead, he takes his time and provides comprehensive information, demonstrating his dedication. Therefore, I would like to express my sincere gratitude to Heritage Cadillac for employing someone of Tom's caliber, and I appreciate the professionalism exhibited by everyone at the dealership. Thank you (Ms. Parker). More

My wife and I visited today and met with Kyu Kim, she was pleasant to work with and she showed us around the Vistiq which both and my wife really liked. We were super impressed by the showroom model with up pleasant to work with and she showed us around the Vistiq which both and my wife really liked. We were super impressed by the showroom model with upgraded rims and blue leather seats which was the Luxury Premium. We proceeded to drive a model that was Luxury Sport, it was great, but missing the bigger rims and blue seats. We left, pleasant experience up to this point. We left to go look at a few other models. Later in the afternoon, I emailed Kyu Kim and shared with her the Motorwerks was offering $$ for my trade and that I was really interested in the Luxury Premium model with blue seats and asked her what she could do . Unfortunately, Heritage was either unable or unwilling to match this trade in offer. It just so happens that Motorwerks also has a Caddy Dealer and they were interested in my trade for more money and happen to also sell the Vistiq. Rather then drive to Barrington Motorwerks, I got Heritage to meet close the price of Motorwerks for the trade, but still less for the trade. At this point, I decided to drive back to the dealer. Upon entering, Kyu Kim calls me, I said I am standing in front of you "it was funny" from here on out things fell apart. Kyu said this vehicle with the blue seats (outside her office) is this one you want right? Yes I replied, my wife loves it. She went out to say that she worked out some numbers, she could put it into a courtesy vehicle for 10 days and then she could give it to be for the same price she quoted me for the lessor model. I said GREAT. She even told me, they would be giving me some cash back on my trade (as I was putting it all to the lease payments) seemed great. She said, I would not be able to take the car for 10 days and I said what about my trade, she said its ok, you can bring it back in 10 days to finalize the deal. She leaves the office for 20 minutes, I call my wife and share the good news, she was excited for the upgrade. Kyu Kim comes back, and says she made a mistake, this vehicle will be much more money. I said, well I really do not want to pay more, lets me see the vehicle I came to purchase so we can finalize things (Sports Luxury Trim) she says ok, and this time, leave for more then 30 minutes. She finally comes back, and she is showing me all new pricing that is $8500 more. At this point, I am irritated and annoyed by the utter confusion. I said, I dont want to pay more for this vehicle, I am ready to take the original vehicle I came here for. She looks panicked and she says "its out on loan for the weekend". I said ok, how about the other one with beige interior, she says its also out on loan for the weekend. Shockingly on labor day weekend when they have big sales, they have their flagships all out on loaners. I was so annoyed at this point, sitting around in disbelief about how unorganized they are at this place. I walked out of her office outside and called my wife to say its was all a scam to try and get us into an even more expensive vehicle. Just a total waste of time. Kyu Kim comes outside to the lot and starts trying to pitch me on a entry level model, saying I can take it today. OMG. What started as a great experience turned into a terrible customer experience. Kyu Kim tried, but she was either trying to bait and switch me multiple times or she really was just lost in her thoughts. I am not sure we will ever visit Heritage again, nor whether or not we will proceed with another dealer for the Vistiq. Not a terrible experience, but not a good one either. Its a real bummer! More

Heritage Cadillac Restored My Trust in the Brand! After a terrible experience with another dealer, I had my 2024 Escalade ESV Platinum towed to Heritage Cadillac in Lombard and they exceeded every After a terrible experience with another dealer, I had my 2024 Escalade ESV Platinum towed to Heritage Cadillac in Lombard and they exceeded every expectation. Within 2 days, they diagnosed the engine issue, communicated clearly, and most importantly, provided me a loaner vehicle without any hassle. Christina, in particular, went above and beyond to make sure I was not stranded and kept me informed every step of the way. This is the kind of customer service you expect from a luxury brand. Heritage Cadillac truly cares about their customers and gets things done quickly and professionally. If you want peace of mind, go to Heritage Cadillac. They turned a nightmare situation into a positive experience. Thank you to Christina in service, and the entire team you’ve earned a loyal customer. More

Working with the serivce manager Steve Barakat it's was a great experience with a well run shop. See Steve when you go to Cadillac he made my day. great experience with a well run shop. See Steve when you go to Cadillac he made my day. More

GREAT customer service. Steve the service manager,Burrell, Sly and Sue are the GREATEST PERIOD Steve the service manager,Burrell, Sly and Sue are the GREATEST PERIOD More

I want take a moment to thank Mirta Guerrero and Cory Bakr for getting me to a 2021 Cadillac Escalade ESV.They are wonderful to work with.no pressure in buying from Heritage Cadillacof lombard,il. When i Bakr for getting me to a 2021 Cadillac Escalade ESV.They are wonderful to work with.no pressure in buying from Heritage Cadillacof lombard,il. When i went in to see the Escalade i noticed a couple of things i didnt like and they took care of them before i picked up the E.scalade. I WILL BE BACK TO BUY AGAIN.MARK RIZZIO More

Simple Flat Out Liars. All I asked is does the car have any smoke odors and the sales person said NO I got to the dealership and saw the car sitting out front with all of t All I asked is does the car have any smoke odors and the sales person said NO I got to the dealership and saw the car sitting out front with all of the windows open so I stuck my head into the open window and was greeted with a wall of cigarette smoke. I don't get how anyone can flat out lie like that but BUYER BEWARE More

I want to share my sheer frustration with Heritage Cadillac in Lombard! If I can help prevent anyone else experiencing what I did, I hope this helps open some eyes. The treatment that I received f Cadillac in Lombard! If I can help prevent anyone else experiencing what I did, I hope this helps open some eyes. The treatment that I received from the Service Manager was to say the least unacceptable. He needs to be reminded that it’s because of customers that he holds his job! I never knew which manager was showing up, the nice or the beyond rude one, who would be so disrespectful and spoke in a demeaning tone, especially if I challenged him. It got so bad that I felt it necessary to have people listen in on my calls so I could have witnesses and proof on how this man would speak to me. Not only did I have to have others listen in, but I literally had to reach out to Channel 5 eyewitness news Investigative reporting for their help and support (Thank God for them!). The sheer frustration was more than I could take to the point where I was getting sick to my stomach and stressed out to the max it was affecting me at work. What a shame to have to reach this point and all I wanted was to get the service I paid for, nothing more nothing less! Not an attitude, but only the same respect he would want. First and foremost, let me stress that I felt because I am a woman, he felt he could speak to me in an aggressive and unwelcoming tone. I even reached out to General Motors Headquarters (this was before the strike just an FYI). They didn’t even take any action! I had no one to turn to and from what the employees informed me at the dealership, there was no one above him to get help from! Do you know what this Service Manager had the audacity to say to me? He could have saved me the call to General Motors because he knew nothing would be done and that they would just refer the call back to him. And in fact, he was right! I mean, are you kidding so there’s no one above this man that can put him in his place, this man feels he’s untouchable and so far, he has been. So, he gets to treat you like poop, and you have to take it, or reach out to the news media. Does the owners of this Dealership even know or care about what goes on. Many people I spoke with in my neighborhood stated that it was the best dealership back in the day, but it’s gone downhill. I wonder why? Thanks to NBC 5 investigative reporting they reached out to the dealership on my behalf, and I thank them with all my heart for their help. They were able to get me back some of my money but of course the Service Manager who evidently is untouchable didn’t feel he should give me the rest of it. If you are unable to fix my car and what you charged me for is all related to the transmission which was NOT FIXED, then you should refund me the entire amount! How do I even believe that what you replaced needed to be replaced? And now not only was the transmission still doing what I brought it in for, but in the meantime conveniently I developed a transmission leak and an engine leak (Which I swear on all that is Holy not there prior to me bringing them my car) I mean seriously?! Now I will get into the details of what has taken place. I will explain what happened and hope to prevent anyone else from going through what this Manager put me through! After channel 5 reached out to the dealership… just like that, the manager had a whole different tone. Our next interaction his demeanor was much better but of course with a smirky undertone. Does it really have to take a news station to get resolution, respect, and what you pay for? Is this how Cadillac works? Should Cadillac not stand behind their brand? I also felt it necessary to ask the presence of a man-friend of mine to come with me when I went to speak to him just so I could feel respected the way I should feel whether I have a man with me or not! I will reiterate - I’m sharing this experience because I do not want anyone else to go through what I went through and I hope that this will in some way reach the right people to whom can interject in investigating this dealer. More