Heritage Honda Westminster - Service Center

My experience started with getting a brake light fixed and ending up with my husband buying a used Toyota Tacoma that very evening. In service I worked with Tyler Kennedy. He was compassionate, help and ending up with my husband buying a used Toyota Tacoma that very evening. In service I worked with Tyler Kennedy. He was compassionate, helpful and did an awesome job of articulating the mission statement of the dealership. He made sure I got to my job and back to the dealership and kept me informed of what was going on. This brake light ended up taking much longer to fix than I was told and than Tyler believed it would. It ended up being a perfect storm repair.. When I finally was ready to pay my bill, I have to admit that I was very concerned at what this one hour job, that ended up being many more hours, would cost. Tyler looked me in the face and said, Mrs. Goode, there is no way I can charge you for what happened today. It wasn't your fault and it wasn't ours, it just was. I was shocked and so very happy. I asked him about this decision, and he said it is our mission to be better than what most people think about when they think of car repairs and sales. My husband and I the night before had seen a used Tacoma on the internet that was being sold by Heritage Honda Westminster. During part of my wait time I checked it out and I thought it was the very truck we were looking for. I told my husband and made the appointments for him to come see it that evening. On the appointments I worked with a salesman named Corey. He was very pleasant and helpful. He ended up having to deliver a vehicle and so assigned us to Ernie. When my husband saw the truck he loved it. Ernie and Brent were very helpful to him and made the process painless. One small issue was a very small dent on the hood, and my husband was assured that they would fix that for free. My husband called me to discuss the purchase. After I told him my experiences with Heritage Honda that very day, it sealed the deal. Kudos for kind, compassionate and great service. Kudos for making sure your employees know your mission statement. Challenge: Let all of your employees know they are part of a big picture, and they all MAKE A DIFFERENCE. GREAT JOB HERITAGE HONDA. More

Shawn was super helpful and was able to address all the needs of my car while also understanding my financial needs and staying within my budget. needs of my car while also understanding my financial needs and staying within my budget. More

My recent oil change experience at Heritage Honda Westminster was great. Shawn Baker, the Service Advisor, was extremely attentive, thorough and friendly. I will definitely bring my car back there. Westminster was great. Shawn Baker, the Service Advisor, was extremely attentive, thorough and friendly. I will definitely bring my car back there. More

Shawn made sure we were taken care from the drop off to the pick up. He kept us up to date on all the details. the pick up. He kept us up to date on all the details. More

Shawn Baker is a asset to your company. . He was polite, professional, explain everything to me about my car. He also checked on me every 25 minutes to see if I needed anything and keep me informed about my professional, explain everything to me about my car. He also checked on me every 25 minutes to see if I needed anything and keep me informed about my car.My car is a 2015 and this is the best experience I have had at your service dept.. I will return to your dealership because of the service I received from Shawn. Please take the time to acknowledge Shawn excellent work. To often we only tell our employees about complaints. One last thing when my car was finished Shawn surprised me and had my car washed and shiny. That little extra goes a long way. Shawn also told me you detail cars. I will be calling Shawn to make a appointment.. Hope this helps with how your employee treat your customers. I give Shawn a 10 plus. See you soon for my detail work. More

shawn was extremely courteous and friendly to work with. He checked on me frequently while my car was being worked on. I appreciate his attentiveness. He checked on me frequently while my car was being worked on. I appreciate his attentiveness. More

Shawn exemplified customer service. He went over everything that was goin to happen with the car. When he believed the work would be completed. When completed and we picked up the car he followed u everything that was goin to happen with the car. When he believed the work would be completed. When completed and we picked up the car he followed up with us to make sure all was well with the car. More

I had Shawn Baker as my service advisor for my oil change, tire rotation, and coolant exchange. He was wonderful! Timely service and frequent check ins. Such a great advisor! I will be scheduling change, tire rotation, and coolant exchange. He was wonderful! Timely service and frequent check ins. Such a great advisor! I will be scheduling service with him again! More

I think heritage takes care of their customers. They are always very friendly.they follow up on any problems or concerns. Very courtesy and offering a drink. always very friendly.they follow up on any problems or concerns. Very courtesy and offering a drink. More

Shawn provided the most amazing service that I have received in years. Polite and kind, he went out of his way to accommodate me and to make sure i had everything i needed. received in years. Polite and kind, he went out of his way to accommodate me and to make sure i had everything i needed. More