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Heritage Honda Westminster - Service Center
Westminster, MD
228 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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228 Reviews of Heritage Honda Westminster - Service Center
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January 02, 2020
Decent policies, excellent employees, I needed new alignment on my tires. This dealership did my last alignment 10 months and less than 10000 miles ago, but here I was with a problem again I needed new alignment on my tires. This dealership did my last alignment 10 months and less than 10000 miles ago, but here I was with a problem again, and not one with any known causes (I messed up my alignment the first time and I know that, but the second time I didn't have an event that would've caused the damage I was now seeing). If I was in charge of this operation, I would have admitted that such a short time and mileage between alignments was suspicious and maybe offered a discount when a customer needed it again so soon. I was disappointed to not get that courtesy. I even called ahead a few times to try and get someone to discuss it on the phone with me, but kept getting a run-around. I would like it if someone higher up in management would deal more directly with customer concerns and take responsibility. Still, the service and individuals I was able to interact with in person with on this trip were very pleasant, informative, professional, and prompt. Their bosses could learn from their example. More
by Kabobcat
Employees Worked With
Shawn Baker
December 31, 2019
Great experience! Very personal service! Fantastic!!! Appreciated the detailed explanation of the work done today and what needs to be done next time around. Washed car was the icing on the cake. Look for Appreciated the detailed explanation of the work done today and what needs to be done next time around. Washed car was the icing on the cake. Look forward to next servicing and great experience with Shawn Baker. More
by Dwebber
Employees Worked With
Shawn Baker
December 30, 2019
Excellent Service Shawn was polite and professional. He went above and beyond my expectations of customer service. My regular service man is no longer there and Shawn a Shawn was polite and professional. He went above and beyond my expectations of customer service. My regular service man is no longer there and Shawn assured me, and proved, that it would be a great experience. He offered drinks and checked in with me several times throughout my wait. He explained everything in detail upon my checkout. I’m very satisfied with my car service today. More
by amyb7
Employees Worked With
Shawn Baker
December 30, 2019
Quick and courteous Mr Baker very friendly and courteous Offered me a drink upon arriving than again before leaving I came in because dashboard said tire pressure low. Mr Baker very friendly and courteous Offered me a drink upon arriving than again before leaving I came in because dashboard said tire pressure low. Fixed in no time at all More
by dorothysgirl
Employees Worked With
Shawn Baker
December 30, 2019
Regular maintenance service Service rep was very attentive No pressure for additional services Waiting room furniture needs updating as the renovations of the dealership progr Service rep was very attentive No pressure for additional services Waiting room furniture needs updating as the renovations of the dealership progress. X. X. X More
by jrklinempt
Employees Worked With
Shawn Baker
September 28, 2019
Thieves, thieves, thieves..... I usually do not post reviews, but thought it was important to warn other consumers about the thieving environment at this dealership. We purchased I usually do not post reviews, but thought it was important to warn other consumers about the thieving environment at this dealership. We purchased a new 2015 Honda Pilot September 26, 2014. Along with the Pilot, we added on a lot of extras, LoJack, Maintenance plan, 5 year 100,000 mile bumper to bumper warranty. The vehicle has been a good purchase. A few weeks ago we noticed the sunroof gasket had popped up out of place. As I worked to put it back in place, I noticed rust had developed where this gasket was supposed to be. We contacted Heritage Honda service and scheduled an appointment. We received a call stating they had completed a recall on the vehicle but could find nothing wrong with the sunroof. After explaining the problem again, they said they would look at it again. We received a call the next day stating they did find the problem and it would cost us more than $500 to repair. When I questioned this I was told my warranty had expired. Not true. They called the warranty company and were told this was a mistake and the vehicle was still covered. However, the sunroof gasket, not available as a separate part, was not covered because it is classified as a glass repair. Glass repair is excluded from the "Bumper to Bumper" coverage. Last time I checked, the glass was between the bumpers. They also pointed out they hate when the finance department, employed by them, call this extended coverage bumper to bumper as it does not even cover the bumpers. $2500 for this coverage and the only repair brought to them for coverage is not covered.......I wonder what excuses they would give for any other repair requested under this coverage. It would not surprise me if nothing is covered....... We picked the vehicle up this morning and had to take it back immediately as there were greasy boot prints on the drivers side entry to the vehicle. Buyers beware!!!!!!!! More
by Ray K
Employees Worked With
Robb Peters
February 01, 2019
Excellent Service! Many thanks for the years of excellent service I have received from you and your staff. I value your expertise, honesty and professionalism. Liz Swa Many thanks for the years of excellent service I have received from you and your staff. I value your expertise, honesty and professionalism. Liz Swann More
by noone
Employees Worked With
Jeremy Dedmon
August 27, 2018
Solved longtime issue Michael Meckley was great to work with and helped resolve a longtime issue with the power door on our Odyssey. This is an issue that we've had since Michael Meckley was great to work with and helped resolve a longtime issue with the power door on our Odyssey. This is an issue that we've had since we purchased the van 4 years ago and several Honda dealerships have made attempts at repair. 4 months later, we are happy to say the problem has not returned and was successfully repaired! More
by Steven1234
Employees Worked With
Michael Meckley
June 08, 2018
Jeremy Dedmon provides excellent and accommodating service Our 2018 Odyssey was having major electrical issues including the entire dash going dark, so no speedometer or tachometer, which made it unsafe to dri Our 2018 Odyssey was having major electrical issues including the entire dash going dark, so no speedometer or tachometer, which made it unsafe to drive. Within a few hours, Jeremy got our Honda into the shop and got us replacement Van from Enterprise which could hold our three car seats. The experience was fantastic and I believe Jeremy went above and beyond to accommodate our needs. Our van was back to us in 2 days and seems to be back in working order. Thanks Jeremy. Joe More
by Joe S.
Employees Worked With
Jeremy Dedmon
December 14, 2017
Key replacement Service was great! But it’s absolutely horrible and highway robbery what Honda charges for a spare key to be made! $213.00 bucks for 2 keys! Honda sho Service was great! But it’s absolutely horrible and highway robbery what Honda charges for a spare key to be made! $213.00 bucks for 2 keys! Honda should be ashamed!! More
by John784
Employees Worked With
Michael Meckley
