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Heritage Volkswagen Parkville - Service Center
Baltimore, MD
159 Reviews
159 Reviews of Heritage Volkswagen Parkville - Service Center
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March 29, 2018
Great service all the way around! I bought my 2015 Volkswagen Golf here nearly three years ago and am still singing the praises of this dealership. Everyone in the service department I bought my 2015 Volkswagen Golf here nearly three years ago and am still singing the praises of this dealership. Everyone in the service department is great and Melissa Cole (who sold me my car) has always been there for me when I have had questions or needed advice. I have referred many friends and family to her. During my last service visit I was talking with another customer of the dealership and we were sharing our very positive experiences with Melissa. Concerning the Service Department, Ciara, Paolo, and Jennifer were (and are always) awesome!! More
by rjxian
Employees Worked With
Melissa Cole, Ciara Barron, Paolo Carnevale, Jennifer Ennifersmith
February 22, 2018
Paolo in service department-OUTSTANDING!! Every time I bring my car in for service Paolo always goes the extra mile to make certain my experience was nothing short of excellent. He treats his Every time I bring my car in for service Paolo always goes the extra mile to make certain my experience was nothing short of excellent. He treats his customers with dignity and respect because he truly cares. There are many choices when it comes to servicing your car but the overall value is most important and on that note Paolo delivers. More
by Jdub
Employees Worked With
Paolo Carnevale
February 16, 2018
Best customer service! Brought my VW Beetle in for an oil change & because the window was leaking. I wasn’t even out of the car yet and Paolo Carnevale came to help me. He Brought my VW Beetle in for an oil change & because the window was leaking. I wasn’t even out of the car yet and Paolo Carnevale came to help me. He was knowledgeable on why my car window leaked and fixed it on the spot. I always buy my cars (5 so far!) at the Parkville Heritage bacuse the buying experience and service afterwards is always stellar. More
by ShirleyC
Employees Worked With
Randall Melvin , Melissa Cole, Doug Mrockowski, Jacob Cardwell, Gabriel Walman, Paolo Carnevale
August 18, 2017
Service advisor attitude - Ciara Barron I took my car for service on 8/17/17, I was first told it needed a new part, I was pretty irritated. my car is less than one year old. Than I was told I took my car for service on 8/17/17, I was first told it needed a new part, I was pretty irritated. my car is less than one year old. Than I was told it would be ready by 8/18/17, I was given a base model loaner. Than I was told the part did not come in and It may be in by Monday. When I told her I was upset about a new car having problems, she responded, I'm trying to help you I don't make the cars. That was completely unprofessional and rude. This was my first service issue with VW and I am not pleased so far how it is being handled. Also if you have my car because of a factory problem, I should have be given a equal vehicle as a loaner, More
by bonnie50
Employees Worked With
Ciara Barron
August 12, 2017
Experience of Buying A Car My buying experience with Herb Randolph was amazing, he was very helpful and the experience was quick, I would buy all my cars from him My buying experience with Herb Randolph was amazing, he was very helpful and the experience was quick, I would buy all my cars from him More
by ak
Employees Worked With
Herb Randolph
August 08, 2017
Paolo, Sincere and Professional For six years, I always get my Passat served at this dealer. Staff there are always nice and Paolo is excellent. He is very knowledgeable on cars, kin For six years, I always get my Passat served at this dealer. Staff there are always nice and Paolo is excellent. He is very knowledgeable on cars, kind and professional, responsible to his customers and gives very sincere suggestions. I hope I can always meet with a service advisor like Paolo. More
by Mengye Zhao
Employees Worked With
Paolo Carnevale
November 13, 2016
Fantastic Service Experience I brought my car in because I was having engine problems. I was able to talk to Matt Wobbleton on the phone before bringing it into the shop. He let I brought my car in because I was having engine problems. I was able to talk to Matt Wobbleton on the phone before bringing it into the shop. He let me know what to expect before coming into the shop. He was there when I dropped off my car, listened carefully while I explained everything that was going on and scheduled me a ride on the shuttle. He kept me informed during the day as things were happening. When the service was done, he called to let me know and scheduled the shuttle to pick me up to get my car. From start to finish the service I received as fantastic. The facility is clean and well maintained, while I did not stay while my car was being serviced I know that I would have been comfortable in their waiting area. More
by purplehippos
Employees Worked With
Matt Wobbleton
November 10, 2016
Best service experience Matt was the service advisor I dealt with on this occasion and he was excellent. From beginning to end he made sure I was taken care of and the rest o Matt was the service advisor I dealt with on this occasion and he was excellent. From beginning to end he made sure I was taken care of and the rest of the staff was very kind and helpful. I'll be back for sure. More
by GtiGirl
Employees Worked With
Matt Wobbleton
October 24, 2016
Don't Do It! Spring 2016 That's when I first took my car there. Days later,sales reps from the dealership called me to announce a sale on cars like mine. They wa Spring 2016 That's when I first took my car there. Days later,sales reps from the dealership called me to announce a sale on cars like mine. They wanted me to bring in my car so they could take a look at it. I thought that was weird because they had serviced my car recently--shouldn't they know what my car looks like? They called me incessantly until I told them to stop calling me. Why the hard sell? September 2016 I took my car for a warranty-covered service and asked the service advisor to check out a few rattles and shakes I had been hearing. They kept my car all day, did the 30k service, but did not "have time" to check out the rattles and shakes I wanted investigated. October 2016 I make an appointment to get the rattles and shakes checked out. I dropped off the car off at 8:20 am. At 3:30 pm, the advisor phones and says they will have to keep my car until Monday (it was Friday) because they had not had time to look at it that day. I had been without a car all day. What are appointments for anyway if the person giving them does not honor them? So done with Heritage VW More
by bettlemania
Employees Worked With
Recently employed advisor who uses the third desk from the front
October 03, 2013
I HAVE A 2007 PASSAT AN ALTHOUGH I DID NOT PURCHASE IT FROM THIS DEALERSHIP THEY STILL TREAT ME AN MY VEHICLE LIKE FAMILY. I HAVE BEEN COMING HERE FOR SERVICE SINCE 2010 AN I HAVE NOT HAD ANY PROBLEMS. ON FROM THIS DEALERSHIP THEY STILL TREAT ME AN MY VEHICLE LIKE FAMILY. I HAVE BEEN COMING HERE FOR SERVICE SINCE 2010 AN I HAVE NOT HAD ANY PROBLEMS. ONE TIME ERIC FELT LIKE THEY MADE ME WAIT TO LONG (EVEN THOUGH I WAS FINE) HE HAD THEM ADJUST THE BILL FOR THE WAIT. I WILL CONTINUE TO RECOMMEND THEM TO EVERYBODY I KNOW. IN THE BEGININING I THOUGHT THEY WERE KINDA HIGH FOR SERVICE BUT AFTER DOING RESEARCH ON HAVING A GERMAN MADE CAR I REALIZE THE PRICES WERE FAIR. I GIVE YOU ALL 5 STARS & OF COURSE ERIC GETS 10 STARS FOR ALWAYS KEEPING ME POSTED ON MY VEHICLE ....SIGNED KEIA (MOCHA BROWN PASSAT) More
by Frenchie75
Employees Worked With
ERIC NICHOLSON
