Heritage Volkswagen Parkville - Service Center

Driving around for 8 months with a faulty air bag in my BRAND NEW VW Atlas Cross Sport. In December 2020 we took our vw in because the airbag error light came on. The service center cleared out the erro BRAND NEW VW Atlas Cross Sport. In December 2020 we took our vw in because the airbag error light came on. The service center cleared out the error message and informed me that if it happened again they would replace the lamp. A few months later we noticed that the Bluetooth in the car stopped working with a few other electrical issues. We made an appointment to get the car looked at. We arrived at our appointment on a Saturday and immediately upon arrival the tech told me that it couldn't be worked, but knew the issue was related to the car net module and they keep them on hand so to come back later that week to get it replaced. We arrived at our appointment and after having the vehicle there for the entire day they let us know something we already knew (it needed a carnet module). So I was a bit upset that after wasting two days at the dealer for a part was just being ordered after knowing the issue on my first visit. After speaking with the service manager he admitted it was his fault that he didn't check my Saturday appointment and should have called me to let me know that they couldn't perform the work on a Saturday. Unfortunately he had no excuse for not ordering the part. After the THIRD visit to the dealership the part was finally fixed. End of the story right ? No. A month after replacing the carnet module the airbag error light came on again. So I made another appointment explaining the situation (even have paperwork from December stating they would replaced the bulb if it had the same error again). After leaving the car at the dealer for another day I picked the car up and the informed me that because it had been almost 5 months they simply cleared the error message again and didn't fix anything. Even though it was documented that they would replace the bulb. I was again befuddled that the issue was document along with the fix and nothing was done. TWO DAYS LATER the airbag light came on again. So I made an appointment with the service department AGAIN the advisor ENSURED ME that this issue would be resolved when I picked my vehicle up. The next day when I was picking the car up at the end of the day the advisor let me know that they JUST NOW ordered the part. I was infuriated. The Dan McMahon has lied to me MULTIPLE TIMES at one point telling me the error light was on because of my cell phone on the seat to even saying after 3 visits they were unsure of what part they needed to ordered after it was documented from December. He had the audacity to ask me why every time I pick my car up I end up in his office. Perhaps because I've been to the dealership 7 times to fix 2 issues and only one has been resolved. After this discussion the manager THREW a pair of loaner keys across the desk at me. Keep in mind this is an issue of safety. I should not be driving around for MONTHS with a faulty air bag. Completely unacceptable and unprofessional behavior. After this experience I wouldn't recommend anyone purchase a vehicle or have it serviced at this location. More

Excellent service as always...kept updated on status of Excellent service as always... kept updated on status of my vehicle and was completed in a timely manner. quality of work was top notch with no Excellent service as always... kept updated on status of my vehicle and was completed in a timely manner. quality of work was top notch with no issues. Dan and his team arw the best VW Dealer Service around. thx for always taking car of our rides SG More

Expedient service. Service advisor explained all necessary maintenance and the estimated costs. Excellent service experience. Will definitely take my vehicle back for all maintenance needs. necessary maintenance and the estimated costs. Excellent service experience. Will definitely take my vehicle back for all maintenance needs. More

Nick Strapon was very rude. Cut me off every sentence. Did not listen to my concerns. Will find another shop. Wanted to charge me for a service that has an entire year warranty. Had the worst attitude, an Did not listen to my concerns. Will find another shop. Wanted to charge me for a service that has an entire year warranty. Had the worst attitude, and Tyrone did not help. More

This is the third drop off I have done. I have constantly had to be the one to call and leave messages and wait two days for a call. A week later and still no loaner car for me to use while a defect is repa had to be the one to call and leave messages and wait two days for a call. A week later and still no loaner car for me to use while a defect is repaired. I’ve been treated without respect and brushed off numerous times. The service is horrible. Once my husband took the car up it’s being fixed. More

It was time for 60,000 mile vehicle service which included oil change tire rotation and spark plugs. Johnny Chan provided exceptional service and his communication was top notch. He help me answer so included oil change tire rotation and spark plugs. Johnny Chan provided exceptional service and his communication was top notch. He help me answer some challenging questions and was able to provide me with the information that I needed to get the right service. More

Johnny always gets my car fixed right and on time. Always friendly and efficient pleasure to work with and super nice. Highly recommend for all your service! Always friendly and efficient pleasure to work with and super nice. Highly recommend for all your service! More

Always super helpful & reliable! I know I can count on Johnny Chan when I need my car serviced or have any questions regarding my car! He is the reason I will drive across town to get my car serviced at H Johnny Chan when I need my car serviced or have any questions regarding my car! He is the reason I will drive across town to get my car serviced at Heritage Parkville (even when there is literally a VW 5 mins from my house) . 11/10 would recommend Johnny!! Thank you for all ur help!! :) More

Horrible service....waited 1 1/2 hours for a key to be programed to car that never happened! 2nd trip same result my key cost $150 and services should be free. Inconvenience!! programed to car that never happened! 2nd trip same result my key cost $150 and services should be free. Inconvenience!! More

Service dept is amazing. Johnny and Nick always give you first class service. no matter what my issue is. The are there to take care of my car! first class service. no matter what my issue is. The are there to take care of my car! More