My husband and I recently had twins and have been in the market for a large SUV. We found an expedition EL at this dealership with a clean CARFAX for a good price and agreed that it would be worth the drive to purchase. We are from South Mississippi. On Tuesday February 13, 2018, my husband took off from work and drove 6 hours to purchase the vehicle, getting home late to me and our 3 month old twins. On his drive home, he felt a vibration. Believing that the dealership was honest about the vehicle, he felt that it was a tire balance issue and continued home. Wednesday, he brought the vehicle to a body shop to have the weights on wheels checked as well as to balance and rotate if necessary. Within minutes of being at the body shop, the owner pointed out that the vehicle had been wrecked and/or damaged. My husband called the dealership and informed him that he would be returning the vehicle. He spoke to one of the managers, DJ, informing him that the owner of the body shop would be emailing him his findings regarding the damage. This conversation happened earlier in the day. Before getting off of the phone, my husband mentioned discussing the possibility that the dealership send someone to pick the car up and asked the manager to call him back. He never received a call back from DJ. Furthermore, he tried to reach him 5 or 6 other times prior to business closing hours, including texting the salesman that he dealt with while purchasing. Every call, he was informed that DJ was with a customer; he requested he call him back prior to leaving for the day. The salesman via text, informed my husband that the manager was under the impression my husband would be driving back with the car the next day (so I guess that means it was unnecessary to return a phone call per customer request). Having not been able to discuss the possibility of the dealership coming to pick the car up, my husband had no other option than to take a vacation day from work on Thursday February 15, 2018 to drive back to Atlanta to return the vehicle. So now, we have been inconvenienced two times in one week, having to miss two days of work, one of which vacation, spending money on gas and food, for having purchased a wrecked or "damaged" vehicle that we were under the impression had never been wrecked or damaged. The dealership swears they did not know; however, when my husband returned on Thursday, he discussed the incident with an owner and other employees. Then, someone from the dealership CALLED the BODY SHOP that the car was sent to for repairs after the dealership had purchased it. As a consumer, how does one believe that the dealership had no knowledge of a wreck or damage when cars are first off your livelihood, secondly you have your own mechanics and whatever else, and thirdly you know exactly which body shop to call to get the details of the repair (because the car was sent to a body shop after purchase)?! Continuing on, my husband asked the owner for compensation on gas. Rather than just telling my husband, "No, I can't do that," or "No, I won't do that," he took it a step further and decided to be snide, informing my husband that he was doing him a favor taking the car back, that he didn't even have to take the vehicle back and that technically he could charge us for the mileage placed on the car since purchase. Let me remind you, that it had only been driven from the dealership, to our house, to the body shop, back to our house, and directly back to the dealership. So not only were we deceived into purchasing a wrecked or "damaged" car with a clean carfax, but we also experienced poor customer service- with management not caring enough to return phone calls, doing whatever possible to make a bad situation right by the customer, and a rude owner who wanted to be sure he educated us that he was doing us a favor by reminding us further actions he could have ensued by sticking it to us just a little bit more! Just not how you conduct business appropriately nor how you keep your integrity. Very disappointed.