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Heritage Volkswagen of South Atlanta - Service Center

Union City, GA

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292 Reviews

292 Reviews of Heritage Volkswagen of South Atlanta - Service Center

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September 15, 2019

Routine oil change. I visited Heritage for my wife's car and mine for a routine oil change and inspections without an appointment so of course there will be a wait. But More

by geometry37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant Hall
September 14, 2019

Oil change on new truck Very friendly explained everything and great employee, The service was fast I was number one in line and they got me out in a timely manner ! More

by Felicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermald Passmore, Corey Haynes
September 12, 2019

Windshield replacement Heritage Voltswagon has been servicing my 2014 Volkswagen Touareg From the day i purchase it so far I am very pleased with their work and service Bry More

by Debbietouareg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant Hall
September 11, 2019

Good service I've been to the dealership many times over the years. They've always done me right. From oil changes to a new clutch in my former Jetta. More

by Bootsy Rollins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember his name.
September 11, 2019

The services aren’t the same The customer service was good but the quality of service has went down since I’ve been going to this dealership since 2014. They use to give you a co More

by Britt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember the person I worked with
Sep 13, 2019 -

Heritage Volkswagen of South Atlanta responded

Britt, Thank you for taking the time to review our dealership and for your continued loyalty. We strive to provide 5 star service to all of our customers so, we apologize we missed the mark during your recent service visit. We'd like to learn more about your experience and see where we have an opportunity to improve further. If you are open to discussing, please contact our Service Manager, Deb Freeman, or our General Manager, DJ Drawdy, at (770) 774-9310.

September 07, 2019

Customer Service 2.0 I love Heritage VW. The staff have the Customer Service model down. Every person that I have ever had contact with makes me feel valued. Put that met More

by Margo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jermald Passmore - Gee?
September 01, 2019

Outstanding Best service ever. Responsive, fast and courteous I will never go anywhere else. I will bring all my cars here as well as tell my neighbors More

by david.walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amr Hallaba, Bill Kenny, Brad Cody, Bryant Hall, DJ Drawdy, Jauntel Taffe, Dexter Thompson, Dixie Thomas, Rufus Wells, Todd Towns
August 30, 2019

Very nice They’re very nice and have an excellent coffee and snack machine option. However, and this is just like any dealership, it takes seemingly forever to More

by berkssa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jermald passmore
August 30, 2019

VW Veteran Outstanding customer service. Employees are well trained, friendly and provide quick results. I have a VW Passat and this dealer has performed all t More

by Retired engineer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Burke
August 28, 2019

Take care of the customers Great atmosphere and I will bring my car there Any time 😊 keep up the good work and I will see you again in the future no More

by MASON6864
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant Hall, DJ Drawdy
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