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Heritage Volkswagen of South Atlanta - Service Center
Union City, GA
292 Reviews
292 Reviews of Heritage Volkswagen of South Atlanta - Service Center
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March 18, 2020
Service was top-notch! Staff was very friendly and knowledgeable and took care of all our questions and concerns! Was a memorable experience! Excellent service! knowledgeable and took care of all our questions and concerns! Was a memorable experience! Excellent service! More
by regan1
Employees Worked With
GEE
March 18, 2020
As always, great service. As Always John is awesome, I haven't seen him since I bought my car and he remembers me like we have been friends for years. haven't seen him since I bought my car and he remembers me like we have been friends for years. More
by Kisa1977
Employees Worked With
Not sure of my service advisor , John Abney
March 17, 2020
I brought my car in because my radio died. You guys tried to charge us but we did the research and we had a warranty. The experience was absolutely terrible. The service department and the people we dealt wi to charge us but we did the research and we had a warranty. The experience was absolutely terrible. The service department and the people we dealt with were xxxxty, lazy, had very poor communication, unprofessional, you guys never return phone calls, horrible experience, I will never recommend you guys to anyone! Terrible!!!!!! I asked for a oil change and never received it. After 6 weeks of waiting and not knowing what the xxxx was going on we finally got the call to get my car. Also, you guys xxxxed the panel around my radio! I will drive to the other volkswagen or just drive the car in the river before I ever come to you guys! The sales man could call me everyday twice a day to ask if I wanted to buy a xxxxty car but I couldn’t get an update or a call back on the status of my car! I will make sure to tell everyone to avoid you guys! More
by Reb1
Employees Worked With
Tim Lenox, Quinton Pratt, Silvia Ani, Robert McNeil, Corey Haynes, Brad Cody, Bryant Hall
March 15, 2020
Jermald was very helpful and actually told me about a software update that my engine needed. I was able to schedule that appointment yesterday too. software update that my engine needed. I was able to schedule that appointment yesterday too. More
by sanfranlawgirl
Employees Worked With
Jermald Passmore
March 12, 2020
two-year maintenance As usual, the service was excellent and timely. I have no complaints about the service I have received on my vehicles at Heritage Volkswagen and this As usual, the service was excellent and timely. I have no complaints about the service I have received on my vehicles at Heritage Volkswagen and this is the fourth car I have purchased there. More
by mwalimubaruti
Employees Worked With
Bryant Hall
March 12, 2020
The service was fine, but the courtesy wash was not not worth being free. I had to go somewhere else and pay to have it cleaned. Also 2 days after having service, the check tire light came on. I thought wh worth being free. I had to go somewhere else and pay to have it cleaned. Also 2 days after having service, the check tire light came on. I thought when I brought my car in for oil change they would check that kind of stuff. More
by cparrott75
Employees Worked With
Bryant Hall
March 11, 2020
The service department was short on mechanics. The time was 3- 4 hours wait. If the Service Manager would have informed customers it would be a long wait. U could have opted to reschedule or drop off your was 3- 4 hours wait. If the Service Manager would have informed customers it would be a long wait. U could have opted to reschedule or drop off your car. There was a waiting room full of people. More
by wendy_johnson
Employees Worked With
Corey Haynes, Brad Cody
March 11, 2020
My service was scheduled with a service advisor who doesn't work on Saturdays. I arrived at my scheduled time and had to wait until they could find someone to assist me. I requested that my car be wash doesn't work on Saturdays. I arrived at my scheduled time and had to wait until they could find someone to assist me. I requested that my car be washed and detailed at the time of appointment and although the paperwork indicated that it was done, as I walked out to my car it was not done. I let service dept.know my car was not clean and after waiting another 30 minutes, no one ever came to resolve the situation. I will not return to this location. I chose it as I recently moved to this area. I will travel the 40 miles to my original purchase dealership for better service. I was there a total of 4hours which included bringing my domestic partner in, which resulted in a car sale for your dealership. My overall experience was disappointing. More
by joy.nesbitt
Employees Worked With
No name
March 11, 2020
So far so good.Very impressed at my Beetles first service.They were timely and accomdating.My only concern is the return of phone calls.They could improve there. service.They were timely and accomdating.My only concern is the return of phone calls.They could improve there. More
by Petras
Employees Worked With
Not sure as paperwork is at the house,but could be tracked by the date.
March 10, 2020
Dropped off the car at the airport for convenient service while you travel. Each time I do this they fall to ask why I missed the service appt. They had the car for a week, and not only did they neglect you while you travel. Each time I do this they fall to ask why I missed the service appt. They had the car for a week, and not only did they neglect you perform the service, they also did not return my car or a loaner to the airport. I was forced to find another way home. Unfortunately, there is no choice to leave zero star rating. More
by jcb543
Employees Worked With
Gene
