Heritage Volkswagen of West Atlanta

If you can't afford extras don't pressure us. Don't guilt us. And for heavens sake don't argue with us. No no

Jerry Walters is the Poster Child for GREAT CUSTOMER SERVICE - HANDS DOWN. - the Perfect lead for the work that comes from the mechanical department. Any slogan is applicable here - "Satisfaction Guaranteed", "Service is Job 1", "You're in Good Hands" ---- Thank You

The main reason I am still driving Volkswagens is because of the level of service I receive! Gerry is the absolute best! Great customer service is hard to find nowadays but Gerry has always been consistent with giving me the best possible service. This is my 4th Volkswagen and I will always come back here as long as the service doesn't change! Hats off Gerry, you are the best!

My wife and I traded in our Jetta for a Tiguan. Marquise was amazing from start to finish. He was upfront and didn't waste our time nor his. Plus he was very funny. The financial adviser that we signed papers with was amazing as well. She explained everything and also asked if we had questions throughout the process but she had explained everything so well we didn't have any questions. Our overall experience was great. We have bought 2 cars from this same dealership but this was by far the best experience we have ever had.

The service I received was very good and the staff were very friendly but I have to wait for almost 3hrs just to get my oil changed.

3-hours for just an Oil Change and I had an appointment. I was never told there was only one tech and five people ahead of me. Horrible customer service. I am a regular customer and received this treatment.

Arrived upset.....left happy. Patrick was friendly and assured me I would be back on the road in just a few minutes. They even washed my car.

I can only, state what my experience with these Wonderful People, Phenomenal! I have never experienced the patience and effort that was made to meet my requirements for a new vehicle. With terms that met my Budget. Francea: "We will put you in the vehicle of your choice". Great caring Crew, would reccomend to all my friends!

I went to 4 different places to get an oil change just to find out my dipstick was broken and I couldn’t get an oil change without a functioning one. All the oil places I went were trying to get over on me and charge me more than what was necessary. I went to VW Heritage originally just to see if they had a dipstick. They had one and they were able to replace it and then get me scheduled me for an oil change. They offered to take me home so I wouldn’t have to wait there, which was really nice. Jerry and the rest of the crew were extremely nice and I will definitely be back.

Started my service on time. Had complimentary coffee and WiFi. Was in and out quickly. Waiting room was clean and comfortable with great amenities. Great service.