I'm a reasonable person, but this dealership, their leadership (Steve Rotenstein), and the individual sales person that I dealt with (Dee Holness) are the most untrustworthy, unprofessional, dishonest, indifferent, and least customer-oriented crew that I have ever tried to patronize.
Long story short, I tried to purchase a 2019 VW Atlas from out-of-state, had friends and family come to inspect/test drive the vehicle prior to purchasing it, filled out a credit application, submitted my approval letter for financing, and provided every bit of info that was needed to make a timely sale and now, it appears, they used a variety of stalling tactics until they got a better offer on the vehicle.
IMO, this is nothing more than a racket that ultimately is only concerned about making the most profitable sale and not with maintaining any semblance of integrity. And if this is the attitude they demonstrate in their professional life, I only assume they demonstrate in their the same unsavory characteristics in their personal life as well.
And my guess is that some random customer service manager or PR person will leave a comment after this trying to explain the situation, but whatever is said- if anything- is utter nonsense and BS.