Herrin-Gear Chevrolet

TRAX ON-Time Delivery I enjoyed the wonderful customer service and excellent staff professionalism. The showroom was clean, salesperson articulate and friendly. Felt comf I enjoyed the wonderful customer service and excellent staff professionalism. The showroom was clean, salesperson articulate and friendly. Felt comfortable with my test drive and very excited at how they cleaned and presented my new vehicle.; More

service recalls and oil change excellent service , I got in quickly , was told would be about 2 hrs. to complete work , I was notified as soon as work was completed and it was in th excellent service , I got in quickly , was told would be about 2 hrs. to complete work , I was notified as soon as work was completed and it was in the 2 hr. estimated time so was perfect timing for me... More

Coupons The staff is always nice and friendly the only problem I have is I never receive coupons any more for oil change. Please send coupons The staff is always nice and friendly the only problem I have is I never receive coupons any more for oil change. Please send coupons More

Great dealership to do business with! The sales staff listen to you; therefore, they know what you're looking for and why, This helps because every body is on the same page. The sales staff listen to you; therefore, they know what you're looking for and why, This helps because every body is on the same page. More

Helpful Our dealer was patience and kind. He returned all phone calls and was there when we needed him. Our dealer considered all our needs. I gave a 5 star Our dealer was patience and kind. He returned all phone calls and was there when we needed him. Our dealer considered all our needs. I gave a 5 star rating because of the dealer and the over all kindness of this place..Everyone was kind. More

Easy Buying Experience Our salesperson,Jessica Jordan, was very easy to deal with when purchasing a new Colorado for our son. This was the most pleasant experience we ever h Our salesperson,Jessica Jordan, was very easy to deal with when purchasing a new Colorado for our son. This was the most pleasant experience we ever had when purchasing a new vehicle. Jessica made sure the transaction was smoothe , plus most important we feel we got an excellant deal on the truck. More

Awesome! Mickey Roach and Eddie Kelly was the best. They went above and beyond to get me a car. Please look them up if you ever at Herrin Gear Mickey Roach and Eddie Kelly was the best. They went above and beyond to get me a car. Please look them up if you ever at Herrin Gear More

Job well done My visit was a pleasant one the staff was so helpful and very knowledgeable, I would tell anyone that is in the market for a car to go by and check He My visit was a pleasant one the staff was so helpful and very knowledgeable, I would tell anyone that is in the market for a car to go by and check Herrin-Gear Autoplex they want be sorry. More

A 23-year Infiniti Family Affair My family's Infiniti relationship began in 1993. We started with a J30 - what a car! If it hadn't been for a hail storm we would still have it now! My family's Infiniti relationship began in 1993. We started with a J30 - what a car! If it hadn't been for a hail storm we would still have it now! Then we started in the I series - one was stolen and two were totaled. The most important part of it is that in each instance we were driving another Infiniti pretty much the same day! I leased a G35 to see what that experience was like. Our daughter and I decided to surprise my wife for her birthday with a new red, 2009 G37 convertible - perfect color for an Ole Miss alum! (She'd been following the commercials for the convertibles for several months!) Shanehan (with whom we've worked ever since he's been there) searched and found the perfect car and had it delivered from Texas the next day - her birthday! He loaned us a huge red bow to place on the hood and we had it waiting at her office with the top down when she returned from lunch! We still have it and it is her favorite. I say favorite since we purchased our first pre-owned Infiniti after our I37 was totaled in a head on collision in its 10th year of service and Shanehan found the perfect one-year old JX35 for us. We've had it for two years now and love it. The icing on the cake is the addition of Randy Walker to the service department. He has been a trusted advisor since he's been here and we always request him. I don't know how many friends we've referred to Herrin Gear Infiniti, but we are definitely Infiniti fans! PLEASE keep up the great work! More

My 2005 Corvette and I recently relocated to Jackson, MS from New Orleans 6 months ago. Before the permanent move, I would work in New Orleans Monday thru Friday, and Jackson Saturday and Sunday. my Corvett from New Orleans 6 months ago. Before the permanent move, I would work in New Orleans Monday thru Friday, and Jackson Saturday and Sunday. my Corvette stayed parked in Jackson and my Colorado was my daily driver. Second to my Wife, my Corvette is my other Baby. This is my 4th Corvette and I take great care of her as I have done with every Corvette I have own. February 2013, my passenger side window begin to fail; it would only go up half way and there was a cracking sound when raised or lower. This issue along with some other issues warrant a visit to a Chevy dealership. Friday, February 22, I decided to take my Vette to Herrin-Gear Chevrolet. Again, being a newbie to Jackson, I decided on Herrin-Gear based on blind faith. I called their service department and spoke with Andrew Bomgardner. He set an appointment for me to bring my Corvette in Monday. Monday, February 25, I arrived with my Clean and polished Corvette at Herrin-Gear service department and A.B. was my service adviser. I provided him with a list of what repairs I wanted on my Corvette. They included: 1) replacing Passenger-Side Window Regulator, 2) replacing the Ash-Tray Assembly, 3)replacing the Shifter Knob, 4) repairing the Center Console Lock and 5) check for updates. Andrew stated he will give me a call with the cost of each repair. Three (3) to 4 days, Andrew called with the repair cost ($1,202) excluding repairs to my Center Console Lock. He stated that my Center Console Lock could NOT be repair because only new design available. I gave him the ok to proceed with the repairs. When I arrived the following week to take delivery of my Corvette, I paid what I owed and paid invoice given to me. When my Corvette was driven into the pick-up area, I was surprised to see its condition. My Corvette look as if it been outside the entire time and it rained that weekend. My Corvette was dirty and muddy!! There was no paper floor mat protector nor seat protector. Plus the customer service...there were NO customer service. No Thank You or anything. They just took my money. No one smiled or even look at me. It was if they knew they treated my car like crap!! This is no way to treat the Flagship Automobile of Chevrolet. My immediately response...get the Hell Outta Here!!! I couldn't wait to get my Baby home!! Plus, I had to get to work in New Orleans. When I got back to Jackson, I couldn't wait to detail my Corvette. Upon cleaning the inside, I noticed my Center Console Lock was damaged. it would not turned. Now I'm upset again. The service technician damaged my lock. But, since 2 weeks have passed, what could I do? In addition, my Adjustable Suspension know is NOT securely attached to my Center Console. I WILL NEVER TAKE MY CORVETTE OR COROLADO OR ANY CHEVORLET AUTOMOBILE TO HERRIN-GEAR AGAIN!!!!!!!!!! More