Herrin-Gear Chevrolet

I have had nothing but good things to say about Herrin-Gear from the time I purchased the vehicle. The only negative (and it's not horrible) was that I never received a call to say my vehicle was ready. I had an appt for 7:30, dropped it off, caught the shuttle to work. Around 2:30, I had not heard back so I had to call the service dept to see if my vehicle was ready. The lady that answered the phone was super nice, went to check, called me back and said yes and that the shuttle driver (who was also super nice) would be calling me when he was close (which he did and it wasn't too long after). I guess I figured if I had an appt and it was just for an oil change and tire rotation, it wouldn't be too awful long to service. But everyone is so nice, happy and seems to enjoy their job. I didn't deal with Eric much, only when I dropped it off but never heard from him again.

As always a great experience. Had to wait a while but they were busy. Staff are professional in every respect. And the coffee is good to.

Fantastic experience overall. Casey and Frank were both courteous and great to work with during the buying process. I could not have asked for a better experience for me and my family.

they quickly identified the problem with my vehicle, explained my options concerning my extended warranty and repaired the vehicle. The repair time was very short

I've had the pleasure of buying several vehicles from Herrin-Gear Chevrolet and it's always been a relatively easy experience. It's one of the first dealerships I consider when new-car (truck) shopping.

My experience with this dealership has been excellent. No complaints. The service was great. Hats off to all of you. My vehicle was repaired on time with no delays.

Excellent bodywork.. however the right window was broken (timer) and I had to wait for them to fix it.. Automatic seat adjustment was making a grinding sound and I had to wait for them to fix it.. All came right in the end, but a simple check before they gave me the car would have found those deficiencies. Several technicians weren’t wearing masks. Brady and Brandy were courteous and helpful and the guy who returned the car was terrific.

Goes above and beyond to make things work. Wonderful, friendly people to deal with. Extremely satisfied with professionalism and helpfulness. Would recommend to anyone. No hassle.

Convenient and fast service. They are always friendly and dependable. Technician are knowledgeable in performing the work requested. Waiting room are clean and the wait time is as soon as possible.

I had my car taken to Herrin Gear by a mechanic that I didn’t authorize and when I contacted Fod Ferguson to see what I needed to do he was very rude and said he couldn’t release my car to me until he spoke with the mechanic that brought it and then used a pasty