1.Not listed on State Farm insurace accredidation list
2.No sense of urgency
4.Lack of accountability
I now understand why the insurance claims adjuster all but begged me not to use this dealership to repair my car. I called to schedule an appointment brought the car in and went out of the COUNTRY for two weeks. Upon my return was dropped off at the dealership to pick up my car. When the car was brought to me I immediately realized that wrecked area on the car was totally out of line, improperly installed and had been severly scratched ( the part was supposedly a new part).
I called Mrs. Williams, who was out on vacation, but was sent to a gentleman by the name of John who was extremely apologetic. However, at that point I had been dropped off on a friday afternoon with no way of getting home nor was I offered a complimentary vehicle for my hassles.
Approximately two weeks later I received a call from Mrs. Williams stating that the car was ready. This time when I picked the car up the trunk would not open. When I expressed my frustration to Mrs. Williams she told me that the technician had told her that he also had prior issues opening the trunk!
Here's my first question, why would you not call me to tell me about the trunk not opening if you already knew there was a potential of me not being able to open the trunk. Next, why wouldn't you attempt to locate the problem if you knew that the rear of the car is where the damage was and the trunk wouldn't open!?
I immediately asked to speak with Mr Reed, the general manager. Although he was kind enough to meet with me I should have been talking to a wall of bricks. He also had some Shot Gun know it all- Mr. Newton- come in and offer his two worthless cents. Listen, the problem with this company is that no one was willing to take accountability for dropping the ball. Initially I was inclined to think that these people had a problem with Blacks but clearly it is an even worse issue than that. They just lack customer courtesy, professionalism, sense of urgency, follow through, a good checks and balance system and good ol fashion CONCERN!
Pretty much, this wanna be business lacks everything that a typical business, with class, would possess. A mom and pop shade tree mechanic would have given me more bang for my buck than this place. I wish that I could post the pictures of this lack luster job to further validate my frustration.
I would encourage anyone, white, black, hispanic or the other, to strongly reconsider bringing your car to these uncaring wanna be professionals. I have been around the world and always speak highly of Mississippi Hospitality but this place doesn't deserve to even be listed as a Mississippi business, in my opinion. As I stated to Mrs. Williams, "you will not have to worry or concern yourself about seeing me at that place again". Further more, I will spread the news regarding the incompetence of the body shop management and staff. I hope that I can find a review site that will allow me to post pictures of these bumb job you guys did. . .LOL but not really LOL
Believe me, I'm looking. Calvin Lindsey you are a good man and thank you for attempting to defuse the stituation. Hell hath no fury like a scorned brother with a pen, a pad & the internet. ~K.D. Brosia 'Soul-Ternative'