Herrin-Gear INFINITI - Service Center

Service assistance The service person did a good job but due to working with other customers she wasn’t able to contact me immediately on the progress of my vehicle. I The service person did a good job but due to working with other customers she wasn’t able to contact me immediately on the progress of my vehicle. I recommend someone other then the service person contact the customer and update them on the status of their vehicle while in the shop. More

job well done great job by the staff at HG Infiniti as always. they even stayed open later than usual so that i could get my car. I will continue to use HG Infiniti great job by the staff at HG Infiniti as always. they even stayed open later than usual so that i could get my car. I will continue to use HG Infiniti for my service needs. More

Fast and courteous service Understood my needs. Had timely service and very courteous staff. Took time to answer questions. Comfortable waiting area. Easy checkout. Appreciate Understood my needs. Had timely service and very courteous staff. Took time to answer questions. Comfortable waiting area. Easy checkout. Appreciate their work and meeting my needs without an appointment More

Excellent The reason for my rating was because of the service I received from your Customer Service Rep whom was courteous and expedient in getting the job done The reason for my rating was because of the service I received from your Customer Service Rep whom was courteous and expedient in getting the job done in a very professional way. Her name was Jeanne Malone, and I feel she should be rewarded for a job well done. Thanks again for resolving my issue with my vehicle. Also she handled everything. Didn’t really come in contact with others. More

You’re are treated like you are her only customer. Triston treats you like you’re her only customer. She is very detail oriented and that’s extremely important when getting service on your vehicle. My Triston treats you like you’re her only customer. She is very detail oriented and that’s extremely important when getting service on your vehicle. My vehicle was in your service center for an insurance claim and she called and followed up in a timely manner. She is friendly and always smiling. I had spoken with Phil on the phone about my vehicle and my issues and he assigned Triston as my advisor. I might add the pass off was seamless. Thank you! More

Herrin-Gear Infiniti is Rated Number One in My Book The staff is competent and caring. They insure that your vehicle is serviced properly and provided excellent information for my consideration through The staff is competent and caring. They insure that your vehicle is serviced properly and provided excellent information for my consideration throughout the entire process. Randy Walker was my service representative. I had an emergency and needed to have vehicle services. He was able to work with me and get the services I needed in a timely manner. Thank you Randy and Herrin-Gear Infinity staff. More

service This was my first service for my new car, so it was complimentary. I hope it is not expensive when i do have to start paying for oil changes. This was my first service for my new car, so it was complimentary. I hope it is not expensive when i do have to start paying for oil changes. More

Infinity service The service department worked me in at the very last moment. I spoke with Doyle in parts at 5:45 p.m. and he offered to wait on me and pull my car int The service department worked me in at the very last moment. I spoke with Doyle in parts at 5:45 p.m. and he offered to wait on me and pull my car into the shop before locking up (sunroof was broken and there was a 100% chance of rain in the morning). I arrived at 7:30 a.m. with the others that had appointments and although I had no appointment, they wrote me up and had me on my way within 30 minutes. I had no loaner so Tiffany took me to my house where I had a spare vehicle.Triston called and gave me a quote for the work needed and upon my approval they began and finished before noon. Triston is an unbelievable asset to the service department. More

Thank you Vehicle was diagnosed and fixed quickly. Service department filed my applicable parts to the extended warranty. Drop off and pick up was done in less Vehicle was diagnosed and fixed quickly. Service department filed my applicable parts to the extended warranty. Drop off and pick up was done in less than 5 minutes. Great customer service by Randy Walker! Thank you!! More

Another great service experience They took good care of me, again. The work was completed quickly, faster than expected, and it seems to have been done right! From when I dropped my They took good care of me, again. The work was completed quickly, faster than expected, and it seems to have been done right! From when I dropped my car off, left in a borrowed vehicle, to when I picked my car up. More