Herrin-Gear INFINITI - Service Center

Several problems. The loaner was available as promised - it was clean and smoke free. Throughout the day I received updates regarding the findings and likely costs. The loaner was available as promised - it was clean and smoke free. Throughout the day I received updates regarding the findings and likely costs. One set of parts needed to be ordered and I was told they would be in the next day - and I could keep the loaner overnight. Before noon the next day, I received a call before noon - the car was ready - as always it was washed and the repairs had been made. Not happy with the price, but, hey, it's a luxury convertible! More

Oil change This dealership is amazing as always. I pull up to get the oil changed in my QX80 and Tristan Taylor my service representative meets me with a smile This dealership is amazing as always. I pull up to get the oil changed in my QX80 and Tristan Taylor my service representative meets me with a smile takes my car and as soon as they are finished she returns it to me and I am on my way. THANK YOU HERRIN-GEAR!!! More

30,000 mile oil change & tire rotation I was very pleased with this service Randy got my car in at my appointed time and work was completed in 30 minutes. Thank you for this prompt service I was very pleased with this service Randy got my car in at my appointed time and work was completed in 30 minutes. Thank you for this prompt service. More

Great Serivice I give the rating I did due to they was great and the most friendliest staff I have dealt with. They make you feel like the customer is number one whe I give the rating I did due to they was great and the most friendliest staff I have dealt with. They make you feel like the customer is number one when you with them. I really enjoyed that about them. More

Service Wait time is rediculous. In the beginning I/husband told them what and why we were there from the appt we made we were under the assumption they alrea Wait time is rediculous. In the beginning I/husband told them what and why we were there from the appt we made we were under the assumption they already knew yet had no clue. I gotta a call saying my was read yet everything that was requested was not done. I was there with my car at 9:00am but service wasn’t completed until around 2:00 or later and I felt it was because they didn’t do what was requested per appointment or check in. More

Great 30,000 mile service! The loaner was available and in great shape. The handoff was smooth and efficient - as usual. My car drove quite well when I picked it up. The loaner was available and in great shape. The handoff was smooth and efficient - as usual. My car drove quite well when I picked it up. More

battery needed to be replaced need a battery Randy check my old one and came to the conclusion that I need a new one and I was please with the price.Thank you Randy in the service need a battery Randy check my old one and came to the conclusion that I need a new one and I was please with the price.Thank you Randy in the service department. More

Battery needed to be replaced The service turned out well. Thank you. My vehicle was repaired after I had surgery. My two daughters picked up the vehicle after my husband receive The service turned out well. Thank you. My vehicle was repaired after I had surgery. My two daughters picked up the vehicle after my husband received a service call that we were for the pickup. More

Excellent customer service and care. Customer service and attention to my needs and the needs of my vehicle was excellent. I did not have an appointment and Triston mad ensure that my ve Customer service and attention to my needs and the needs of my vehicle was excellent. I did not have an appointment and Triston mad ensure that my vehicle was worked on quickly and thoroughly without a hard pressure sale for more maintenance even though it was other work could have been done. Gave good advice on future car care and was readily attentive to all questions about service to be done. More

30000 mile servicw I am extremely please with the service department at Herrin Gear. The staff is wonderfully accommodating and does the most to keep their customers sa I am extremely please with the service department at Herrin Gear. The staff is wonderfully accommodating and does the most to keep their customers satisfied. Service Rep Tristan Taylor goes above and beyond all expectations!! More