Herrin-Gear INFINITI - Service Center

Herrin-Gear INFINITI responded

Thank you for taking the time to share your feedback regarding your recent experience with the INFINITI Service Department at Herrin-Gear INFINITI. We appreciate your honest review and are glad to hear that, despite a slow start, we were able to address and resolve the issue with your SUV. We apologize for any inconvenience you may have experienced due to the duration of the service. At Herrin-Gear INFINITI, we strive to provide efficient and timely service, and your feedback is invaluable in helping us improve in this aspect. It's fantastic to hear that your SUV is now working as if it were brand new. Your satisfaction and confidence in our service are of utmost importance to us, and we are pleased to have been able to deliver on that promise. If you have any further questions or concerns or if there's anything more we can do to enhance your experience in the future, please do not hesitate to reach out to us. We look forward to serving you again and ensuring that your future visits are nothing but exceptional. Thank you for choosing Herrin-Gear INFINITI for your automotive needs. We greatly appreciate your business and trust.

Herrin-Gear INFINITI responded

Thank you for taking the time to leave such a glowing 5-star review of our valet service at the INFINITI Service Department at Herrin-Gear INFINITI. We are thrilled to hear about your positive experience, and we appreciate your kind words. It's wonderful to know that our team was prompt, efficient, and courteous during your visit. Ensuring our customers' comfort and satisfaction is a top priority, and we are delighted to hear that you felt well taken care of by our staff. At Herrin-Gear INFINITI, we aim to provide not only exceptional service but also cost-efficient solutions to meet your automotive needs. Your feedback reinforces our commitment to delivering value to our valued customers. If there is anything else we can do to enhance your experience or if you have any further questions or concerns, please don't hesitate to reach out to us. We look forward to the opportunity to serve you again and to continue providing you with the outstanding service you deserve.

Herrin-Gear INFINITI responded

Thank you so much for your kind words and for being a loyal customer of Herrin-Gear INFINITI's service department! We truly appreciate your continued trust in our team for your vehicle service needs. It's fantastic to hear that you consistently receive great service when you visit our dealership. Providing top-notch service and maintaining the satisfaction of our valued customers are our priorities, and we're thrilled that we've been able to meet your expectations each time. Your continued support and feedback inspire us to keep up the good work and continuously improve. If you ever have any questions, concerns, or if there's anything else we can do for you, please don't hesitate to reach out. We're here to assist you. Thank you again for your positive review and for choosing Herrin-Gear INFINITI. We're looking forward to serving you in the future.

Herrin-Gear INFINITI responded

Thank you so much for taking the time to share your wonderful experience with Tricia from our service department at Herrin-Gear INFINITI. We greatly appreciate your kind words and recommendation. It's delightful to hear that Tricia's dedication to providing exceptional customer service has left such a positive impression on you. We pride ourselves on delivering top-notch service, and it's clear that Tricia's commitment to ensuring your satisfaction shines through. We will be sure to pass along your compliments to her. At Herrin-Gear INFINITI, we always strive to ensure that every service visit is a seamless and satisfactory one. Your trust in us to consistently deliver outstanding service means a lot, and we are thrilled to have you as a valued customer. Should you have any further needs or inquiries, please don't hesitate to reach out. We look forward to continuing to provide you with the best possible service in the future. Thank you again for choosing Herrin-Gear INFINITI, and we appreciate your thoughtful feedback.

Herrin-Gear INFINITI responded

Thank you for sharing your experience with Randy Walker and our INFINITI Service Department at Herrin-Gear INFINITI in Jackson, MS. We are delighted to hear that Randy provided you with excellent customer service and kept you well-informed throughout the repair process. Our team takes great pride in ensuring our customers feel valued and informed during their time with us. We understand the importance of a convenient and hassle-free car repair experience, especially for our long-time, loyal customers like you. Your feedback regarding our loaner policy is highly appreciated, as it helps us identify areas where we can improve our services. Rest assured, we take your suggestion seriously, and we are actively looking into ways to enhance our offerings to better meet the needs of our valued patrons. We are grateful for your trust in us to handle your vehicle repairs, even when they may be more complex and costly. Our goal is to provide a seamless and satisfactory service that gives you peace of mind throughout the entire process. Once again, thank you for your feedback, and for choosing Herrin-Gear INFINITI for your automotive needs. If you have any further questions or suggestions, please do not hesitate to reach out. We look forward to serving you again in the future.

Herrin-Gear INFINITI responded

Thank you so much for taking the time to share your wonderful experience at Herrin-Gear INFINITI! We truly appreciate your kind words and the trust you have placed in our service department. Our team at Herrin-Gear INFINITI takes great pride in delivering exceptional customer service, and we are thrilled to hear that you found our staff to be professional, courteous, and dedicated to providing a memorable experience. We understand that efficient car service is crucial, and it's fantastic to know that we met your expectations in this regard as well. Your feedback is incredibly valuable to us, as it motivates us to continue striving for excellence and delivering top-notch service to all our valued customers. We are grateful for your recognition and will be sure to share your comments with our service department. Once again, thank you for choosing Herrin-Gear INFINITI. We look forward to serving you again in the future and providing you with the same level of exceptional service that you have come to expect from us.

Herrin-Gear INFINITI responded

Thank you so much for taking the time to share your positive experience with our service department at Herrin-Gear INFINITI! We greatly appreciate your feedback. It's wonderful to hear that Jerry Jones and our service team provided you with exceptional service and efficiently attended to your vehicle. We strive to provide timely and efficient service to all our valued customers, and it's always rewarding to know that we have met your expectations. We pride ourselves on delivering exceptional customer service and ensuring that your experience with us is both pleasant and hassle-free. We will definitely pass on your kind words to Jerry Jones and the rest of our service department team. They will be thrilled to know that their efforts were recognized and appreciated. Thank you again for choosing Herrin-Gear INFINITI for your automotive needs. We look forward to serving you again in the future and exceeding your expectations once more.

Herrin-Gear INFINITI responded

Thank you for taking the time to share your experience at Herrin-Gear INFINITI's service department in Jackson, MS. We appreciate your four-star review and are thrilled to hear that Jerry Jones provided you with good service. We take great pride in our team's commitment to keeping our customers informed and updated throughout the service process, so it's wonderful to know that you received regular updates on your vehicle. Our goal is to ensure a smooth and transparent experience for all our valued customers, and we're glad that we were able to meet your expectations in this regard. Your recommendation means a lot to us, and we're delighted that you found our service department to be professional. Our team works diligently to maintain a high standard of professionalism and expertise, and we're thrilled that it was evident during your visit. At Herrin-Gear INFINITI, we continuously strive to provide exceptional service and exceed our customers' expectations. We value your feedback and will use it to further enhance our service offerings. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future.

Herrin-Gear INFINITI responded

Thank you for bringing your recent experience with our Service Department at Herrin-Gear INFINITI to our attention. We sincerely apologize for the disappointment and inconvenience you encountered during your visit. We strive to provide exceptional service to all our customers, and we are genuinely sorry that we fell short of your expectations on this occasion. We understand how important it is to consistently deliver great service, and we deeply regret any inconvenience or frustration this may have caused you. Your feedback is valuable to us, as it allows us to identify areas where we can improve and ensure that such experiences are not repeated. We would appreciate it if you could provide us with more details about the specific issues you encountered, so that we can investigate -the matter further and take appropriate measures to address them. At Herrin-Gear INFINITI, we take pride in our commitment to customer satisfaction, and we would like the opportunity to make things right. My name is Shanehan Westphal, General Manager of Herrin-Gear INFINITI. I would like to kindly request that you reach out to me directly so that I can personally address your concerns and work towards a resolution. I can be reached directly by calling 601-985-3304, or by email if you prefer at shanehan.westphal@herrin-gear.com Once again, please accept our sincere apologies for the negative experience you had with our Service Department. We value your feedback and hope to have the chance to regain your trust and provide you with the exceptional service that we are known for.

Herrin-Gear INFINITI responded

Thank you for taking the time to leave us such a positive review of your experience with our Service Department at Herrin-Gear INFINITI. We greatly appreciate your feedback and are delighted to hear that you had a fast, reliable, and fantastic service with a smile every time. At Herrin-Gear INFINITI, we strive to provide our customers with exceptional service, and we are thrilled to know that our team delivered on all fronts. Our dedicated team members work tirelessly to ensure that your service experience is efficient, reliable, and meets your expectations. We are delighted to hear that their efforts were recognized and that you were satisfied with the service provided. Your kind words about our team being the best mean a lot to us. We take great pride in our staff and their commitment to delivering outstanding customer service. We will make sure to share your review with our entire team, as they will be encouraged by your feedback and motivated to continue providing the same level of service to all our valued customers. Thank you once again for choosing Herrin-Gear INFINITI for your service needs. We appreciate your trust and loyalty, and we look forward to serving you in the future with the same fast, reliable, and fantastic service that you have come to expect from us.