Herrin-Gear INFINITI - Service Center

Excellent Pleasant environment, friendly staff, fast service and had refreshments available .comfort seating in a warm setting, explains the service provided an Pleasant environment, friendly staff, fast service and had refreshments available .comfort seating in a warm setting, explains the service provided and other services that may be needed. Cleaned the car on request More

Unexpected Pleasure I am so impressed with the service department in this dealership. They were all very friendly, and helpful during a very trying situation. I'm from ou I am so impressed with the service department in this dealership. They were all very friendly, and helpful during a very trying situation. I'm from out of town traveling when we had a failure on my qx56. We called the dealer service about noon in advance of us getting there, (they remembered my call) they got my vehicle in that same afternoon and had it repaired before close of business. The technician and the service coordinator were all very knowledgeable and everyone was very friendly offering extra help several different times and checking back with me while I was waiting. Even charged my dead cell phone while I was waiting for my vehicle to be repaired. I have not been in a dealer service area in the past 51 years since I do all my work myself so I have no comparison but they did it like I would do it if It was my service department. Thanks to everyone that helped us complete our trip with minimal upset. More

Service Review I have given the rating I gave because I received excellent service from the time I arrived at the Infiniti Service Dept. until I left. Hopefully on t I have given the rating I gave because I received excellent service from the time I arrived at the Infiniti Service Dept. until I left. Hopefully on the next visit I will be able to obtain a loaner vehicle from your company to take care of other business in Jackson MS. I live 2 hrs. away and was unable to obtain one to use . More

Customer service Service satisfaction in all aspects. Friendly atmosphere and service. Cleanliness of the facility. Satisfied with the way everything was handled and w Service satisfaction in all aspects. Friendly atmosphere and service. Cleanliness of the facility. Satisfied with the way everything was handled and with everyone. Visit excellent and staff. More

It's About Trust Randy is always courteous, returns calls and makes sure any problems are addressed and solved. My most recent visit to the Service Department reminde Randy is always courteous, returns calls and makes sure any problems are addressed and solved. My most recent visit to the Service Department reminded me why I have chosen Infiniti for my last 3 vehicles. More

Responsive Excellent Service Always addresses the issues with my vehicle promptly and with care. I have never had to return for any reason. Repairs are always complete. Thank y Always addresses the issues with my vehicle promptly and with care. I have never had to return for any reason. Repairs are always complete. Thank you for your service. More

Very good Wait time was just as I had been told. Would like to be provided a print out of work that was done. Very pleased with service Wait time was just as I had been told. Would like to be provided a print out of work that was done. Very pleased with service More

Quality Service The staff was knowledgeable and friendly. They tried to fix/service my vehicle, while considering my time!! They also cleaned up my vehicle. I appr The staff was knowledgeable and friendly. They tried to fix/service my vehicle, while considering my time!! They also cleaned up my vehicle. I appreciate that and will be returning. More

It was great and Samone was excellent with my concerns. Herrin-Gear Infiniti was wonderful about servicing my car and the staff were so accommodating with my concerns and they really listened to me!!!! The Herrin-Gear Infiniti was wonderful about servicing my car and the staff were so accommodating with my concerns and they really listened to me!!!! The car wash could have been a little better (streaks left on my front and side windows) but it was free. More

Excellent Service! Thank you so much for taking care of my Infiniti. I only needed an oil change, but I always appreciate a complete inspection! And I arrived early for Thank you so much for taking care of my Infiniti. I only needed an oil change, but I always appreciate a complete inspection! And I arrived early for my appointment time and was received immediately ! Thanks guys! More