Herrin-Gear INFINITI - Service Center

Great service from our local dealership Regular scheduled service. Had an appointment and service was completed promptly. All service was completed as scheduled. Waiting area was clean and p Regular scheduled service. Had an appointment and service was completed promptly. All service was completed as scheduled. Waiting area was clean and pleasant as usual. Staff were friendly as always. More

Excellent Was truly satifised with the service team and look forward to visiting and/or purchasing in the future!! I can say it was the eat experience compared Was truly satifised with the service team and look forward to visiting and/or purchasing in the future!! I can say it was the eat experience compared to other services centers across the metro surrounding area. More

Great service! The service I received during my visit was excellent. A young lady, I believe her name was simona, was very nice and handled my service issue and alte The service I received during my visit was excellent. A young lady, I believe her name was simona, was very nice and handled my service issue and alternate vehicle while my vehicle was in for a recall, oil change and inspection. She called and kept me updated and explained the results of my inspection. She was knowledgeable with a great personality. The service department was very fast. More

Made an appointment for service and a loaner. Radio antenna was broken and the windshield washer motor was broken. Made an appointment with Randy. Brought my 2002 QX4 in for service. Randy he Radio antenna was broken and the windshield washer motor was broken. Made an appointment with Randy. Brought my 2002 QX4 in for service. Randy helped me with a loaner and I was back on the road in just a matter of minutes. Great service. More

AWESOME Awesome customer service. Friendly, fast and all of my questions were answered. Got my car in and out in record time. When I picked up my car it was s Awesome customer service. Friendly, fast and all of my questions were answered. Got my car in and out in record time. When I picked up my car it was spotless. Great job. More

Great service as always It's always a pleasure dealing with Herrin Gear's service department. I previously owned a Lexus and was spoiled by the service. After I sold my Lexus It's always a pleasure dealing with Herrin Gear's service department. I previously owned a Lexus and was spoiled by the service. After I sold my Lexus I had another car that isn't sold by Herrin Gear. I now own my Infiniti and I am so happy to be back with Herrin Gear's service department. It's a well run department with competitive pricing and great people. More

Dropped in without appointment The visor on my Infinity broke, making it very difficult to see properly while driving. I called the service department to see if/when they could fix The visor on my Infinity broke, making it very difficult to see properly while driving. I called the service department to see if/when they could fix it. They said they would make time for me that very day! I drove in 15 minutes later and was back on the road with a new visor within about an hour. No appointment but still given great service! Quency Coleman took very good care of me. I appreciate the fast, professional service! The receptionist was also very friendly. Not a bad place to wait at all! More

Very satisfied. I was very satisfied with the service I received. Everyone was friendly and the wait was short. My vehicle was also washed thank you for that service. I was very satisfied with the service I received. Everyone was friendly and the wait was short. My vehicle was also washed thank you for that service. More

Great servive The employees were courteous and professional at all time. The serv to my vehicle was perfor in a timely manner to allow me to be on my way to my next The employees were courteous and professional at all time. The serv to my vehicle was perfor in a timely manner to allow me to be on my way to my next appointment on time. The watug room was comfortable and filled with refreshments. More

Service was excellent after I returned the vehicle 2 times and finally talked with a certified technician. After the radiator and thermostat were replaced, I was excellent after I returned the vehicle 2 times and finally talked with a certified technician. After the radiator and thermostat were replaced, I begin to have an issue with my car. First, I called the initial service person and explained to her what was happening to my vehicle and she said it wasn't anything they did wrong and didn't ask me to bring back so they could check it out. However, I got with Phillip, service manager and a certified technician hopefully, they got the problem resolved. More