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Herrin-Gear INFINITI - Service Center

Jackson , MS

4.8
642 Reviews

642 Reviews of Herrin-Gear INFINITI - Service Center

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June 26, 2023

Great service. But, this is a problem survey telling me how many words to say More

by mhendricks
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Jun 28, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to share your feedback regarding your recent experience with our service department at Herrin-Gear INFINITI. We are thrilled to hear that you received great service from our team, particularly from Randy Walker, one of our dedicated Service Advisors. At Herrin-Gear INFINITI, we strive to provide exceptional service to all of our customers, and it is gratifying to know that we met your expectations. Randy is a valued member of our team, and we will make sure to recognize him for delivering the level of service that we aim for. Customer satisfaction is our top priority, and we constantly work on refining our processes to ensure a seamless experience for every customer. Once again, thank you for choosing Herrin-Gear INFINITI for your service needs. We look forward to serving you in the future and providing you with an even better experience.

June 07, 2023

The staff at Herrin Gear are very professional and I appreciate that. The valet is a plus. More

by Terimanning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Jun 07, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to share about your experience at the Herrin-Gear INFINITI Service Department. We greatly appreciate your kind words and are thrilled to hear that you found our staff to be professional. Providing exceptional service is our top priority, and it's rewarding to know that our efforts were recognized. We are glad that you found our valet service to be a valuable addition to your experience. Our aim is to make your visit as convenient and hassle-free as possible, and we are delighted that it contributed positively to your overall satisfaction. Your feedback serves as a great motivation for our team, as we continuously strive to exceed our customers' expectations. We look forward to serving you again in the future and providing you with the same level of exceptional service that you have come to expect from Herrin-Gear INFINITI. Once again, we appreciate your kind words and thank you for choosing Herrin-Gear INFINITI for your automotive service needs.

May 20, 2023

Tricia is great! ! She’s awesome to work with us. Really appreciate her. Thanks again More

by parker6221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Jun 28, 2023 -

Herrin-Gear INFINITI responded

Thank you for sharing your positive experience with Tricia and the Herrin-Gear INFINITI Service Department! We're thrilled to hear that Tricia provided you with excellent service and made your experience truly enjoyable. Tricia is indeed a valued member of our team, and we're proud to have her dedicated and attentive approach recognized by our customers. We'll make sure to pass along your kind words to her as they will serve as great motivation. We appreciate your recognition of Tricia's efforts and her commitment to delivering exceptional service. Our team is always here to provide you with the assistance and support you need, and we're glad to hear that Tricia went above and beyond to meet your expectations. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. We value your business and look forward to serving you again. Thank you for choosing the Herrin-Gear INFINITI Service Department!

May 05, 2023

We are long-time Herrin-Gear Infiniti customers. We currently own a 2013 JX 35, a 2013 FX 37 and a 2019 QX 50. More

by crazycraig48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Jun 28, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate your experience with Randy Walker and Herrin-Gear INFINITI. You continued business and commitment to both INFINITI and Herrin-Gear are appreciated and valued. Without customers, we have no business. In servicing and purchasing vehicles, we know you have a choice and we are so thankful that you chose, us! If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and look forward to seeing you again, very soon!

April 27, 2023

I had a 9:30 am appointment for an oil and filter change. I did not receive my vehicle until about 11:45 am. More

by wlmcafee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tricia Glaze
Jun 28, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our Service Department. At Herrin-Gear it is our heart and goal to meet and hopefully exceed expectations with every interaction. Based on your review it appears that we fell quite short of this goal and I sincerely apologize. My name is Shanehan Westphal, General Manager of Herrin-Gear INFINITI. This review platform does not give me visibility to your name or contact information, but I would love to talk with you about your experience. I can be be reached directly by calling 601-985-3304 or by email, if you prefer, at shanehan.westphal@herrin-gear.com. We appreciate your business and hope to hear from you soon.

April 17, 2023

I didn't have any problems when I brought my vehicles back in for services due to an error they was so nice. More

by milpeters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker, Jerry Jones, Ricara McLaurin
Jun 28, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our service department. Your kind words are appreciated and we will certainly pass them along to our team. At Herrin-Gear, we would love to become your number one choice for all things automotive. If any of our team, can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again, soon!

April 08, 2023

Many thanks for the hard work to get our car quickly serviced and back to us. More

by cmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A lady in service dept. checked us out- sorry- I cannot remember her name- very sweet., Randy Walker
Jun 28, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Randy Walker and the INFINITI Service Department. At Herrin-Gear it is our goal to become your number one choice for all things automotive. Randy and the service team work hard, daily, to deliver on this mission. Your kind words are appreciated and will certainly be passed along to Randy and the team. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again, very soon!

April 05, 2023

DO NOT USE THE SERVICE DEPARTMENT. CORRUPT. SCAMMERS AND NASTY. I purchased my 2017 Infiniti qx60 from Herrin Gear. For the most part it is a reliable car. Unfortunately, if you More

by moni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Akinawale, Jerry Jones, Quency Coleman
Apr 08, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our INFINITI Service Department. At Herrin-Gear, it is our goal to meet and hopefully exceed expectations with every interaction. Based on your review and our phone conversation, yesterday, I know we fell quite short of that goal and you have my sincere apology. My name is Shanehan Westphal, General Manager of Herrin-Gear INFINITI. I would love to assist in anyway possible. I hope you received the work order, via email, with the service guarantee regarding your ac compressor. Up to this point, it appears that your relationship with our auto group has been a good one and we would cherish the opportunity to restore that relationship and your trust in Herrin-Gear. My direct line is 601-985-3304 or email if preferred is shanehan.westphal@herrin-gear.com. If there is anything I can do to assist, please do not hesitate to reach out, to me, directly. We appreciate your business and sincerely apologize for the experience provided.

April 05, 2023

Randy Walker has great customer service. He always goes above and beyond and is very knowledgeable. More

by Wanda
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Apr 08, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Randy Walker and our INFINITI Service Department. We agree! Randy does a wonderful job and works hard, daily, to provide excellent service to his customers. Your kind words are so appreciated and will certainly be shared with Randy. At Herrin-Gear we would love to become your number one choice for all things automotive. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again, very soon!

March 23, 2023

I absolutely love dealing with Tricia in the service department at Infiniti. She is so easy to talk to and always takes great care of me. More

by Keeveraj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Mar 26, 2023 -

Herrin-Gear INFINITI responded

Hi there; thank you for the 5 star review. Tricia is a great member of our service department team and we're glad to hear she always takes amazing care of you! We appreciate your business and look forward to helping you again!

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